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HELP Norton Antivirus problems

Discussion in 'Virus & Other Malware Removal' started by nemoryer, Mar 25, 2013.

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  1. nemoryer

    nemoryer Thread Starter

    Joined:
    Oct 5, 2008
    Messages:
    271
    Help please. I have Windows XP, my provider is CenturyLink and I have Norton that comes free with the service.

    So far so good until this morning, I have a red exclamation point on the Norton symbol at the bottom right of my screen. When I click on it, Norton website does not want to come up, but what comes up is a screen that says:

    "NORTON ANTIVIRUS ONLINE HAS ENCOUNTERED AN ERROR. ERROR 8506.421

    CHECKING TO FIX THIS ERROR."

    It'd been going on for a few minutes now but nothing is happening. What to do please?

    Thank you.
     
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