Hey there!
Sorry if I go on a bit, but I'm new and I thought I should explain exactly what the problem is before I show you my log.....
I have a real problem with my Norton.
A few months ago, I was living in a house with an NTL cable line, and tried to get braodband via NTL and then AOL. Neither worked. To cut a long story short, the AOL helpline people told me to do something to my Norton and since then it's been giving me error messages.
(I've now changed to a BT line and want to get internet installed, and so my security prob really does need to get sorted ASAP!)
Anyway, a guy from the Packard Bell helpdesk told me to go into safemode to reactivate Norton, as Norton says that I can't alter the status as I'm not the "Administrator" (which I must be as I'm the only person who uses the PC. The safemode reactivation didn't work, and everything I try to switch Norton back on, when I click on options, it gives me this message :"Access Denied. Only the Supervisor can view / change the options."
It won’t let me enable auto protect.
It tells me that Auto protect is not loaded, and asks me if I want to load it, but does not give me a choice to do so – it just says Enable, and that doesn’t work!
Anyway, is there a way that I can put Norton back up and running, or should I get rid of it and replace it with something else? (The guy from PB said I should get rid of it using rnav and something else like that and then load another program, but that looks really complicated!
My HijackThis log is below :
Logfile of HijackThis v1.97.7
Scan saved at 11:35:28, on 12/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Apps\ActivBoard\nhksrv.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\htpatch.exe
C:\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Apps\ActivBoard\MMKeybd.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Apps\ActivBoard\TrayMon.exe
C:\Apps\ActivBoard\OSD.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ACTIVBOARD] C:\Apps\ActivBoard\MMKeybd.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Money Viewer (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
I would really appreciate it if you could explain what I should do - I'm pretty new to my PC, and so I'm not very technically minded (yet!).
Thanks!
JM
P.S. If you pick up any other probs that need fixing, by all means, let me know!
Sorry if I go on a bit, but I'm new and I thought I should explain exactly what the problem is before I show you my log.....
I have a real problem with my Norton.
A few months ago, I was living in a house with an NTL cable line, and tried to get braodband via NTL and then AOL. Neither worked. To cut a long story short, the AOL helpline people told me to do something to my Norton and since then it's been giving me error messages.
(I've now changed to a BT line and want to get internet installed, and so my security prob really does need to get sorted ASAP!)
Anyway, a guy from the Packard Bell helpdesk told me to go into safemode to reactivate Norton, as Norton says that I can't alter the status as I'm not the "Administrator" (which I must be as I'm the only person who uses the PC. The safemode reactivation didn't work, and everything I try to switch Norton back on, when I click on options, it gives me this message :"Access Denied. Only the Supervisor can view / change the options."
It won’t let me enable auto protect.
It tells me that Auto protect is not loaded, and asks me if I want to load it, but does not give me a choice to do so – it just says Enable, and that doesn’t work!
Anyway, is there a way that I can put Norton back up and running, or should I get rid of it and replace it with something else? (The guy from PB said I should get rid of it using rnav and something else like that and then load another program, but that looks really complicated!
My HijackThis log is below :
Logfile of HijackThis v1.97.7
Scan saved at 11:35:28, on 12/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Apps\ActivBoard\nhksrv.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\htpatch.exe
C:\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Apps\ActivBoard\MMKeybd.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Apps\ActivBoard\TrayMon.exe
C:\Apps\ActivBoard\OSD.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ACTIVBOARD] C:\Apps\ActivBoard\MMKeybd.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Money Viewer (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
I would really appreciate it if you could explain what I should do - I'm pretty new to my PC, and so I'm not very technically minded (yet!).
Thanks!
JM
P.S. If you pick up any other probs that need fixing, by all means, let me know!