Help! Norton has turned into a Virus

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boaster

Thread Starter
Joined
Dec 28, 2000
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50
I made the mistake of buying Norton AntiVirus (NAV) remembering the days when the Norton Utilities were lean and mean.

The problem--NAV never worked. I kept getting "Script Errors" because apparantly some dotcommer convinced Synantec to write the new antivirus software in javascript.

So, I went to uninstall NAV. The uninstaller said NAV was running and couldn't be uninstalled and that I should stop NAV and try again. I stopped NAV then ran the uninstaller again and got the message that NAV couldn't be *installed* because an old version of NAV was already installed. Didn't matter that I was trying to UNINSTALL.

So, I went into MSCONFIG and disabled all references I could find to NAV, deleted all the Symantec directories, and removed all references to Symantec, Norton or NAV I could find in the Windows registry or System.ini file.

Now, when I boot up, I get a blue screen with a red message that NAV can't find its boot sector protection files. I can continue past this by pressing a key but geez, enough already, how do I get this virus ... er ... program off of my system already!

Thanks
 
Joined
Jan 27, 2001
Messages
741
im not sure but i think your gonna have to reinstall norton and try uninstalling it from add remove programs
 
Joined
Jul 17, 2000
Messages
161
Also check the autoexec.bat file. NAV will put a line or two there to execute at boot.
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,298
Hiya

This message that apperas on bootup: Can you tell us the full message? Also, what version of AV is it, or is it part of a Utilities?

Regards

eddie
 
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