1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Help Please Regarding Connection Problems With Belkin 54g Router

Discussion in 'Networking' started by MacBloscaidh, Oct 2, 2006.

Thread Status:
Not open for further replies.
Advertisement
  1. MacBloscaidh

    MacBloscaidh Thread Starter

    Joined:
    Oct 2, 2006
    Messages:
    3
    Hi,

    Came across a problem today I simply cannot understand. Setup a wireless connection between a laptop and a base unit - both using Win XP Home via a Belkin 54g ADSL Router

    The base unit was physically connected to the router and the laptop, via wireless.

    Both machines were setup via WEP 64-bit encryption.
    Both machines were able to connect to the internet.
    Both machines were able to share files between each other.
    Wireless laptop was able to print via the network.

    As far as I was concerned, job done, all OK.

    Until the customer called me later on to tell me that ..... when he takes out the power cable from the laptop, he cannot get a wireless connection ??? The machine cannot find any network even.

    Went through some checks over the telephone, still couldn't get it connected.

    Put the power cable back into the laptop - after a short while, it found the network - connected again.

    Never came across anything like this before. What has the network connection got to do with the power cable? Maybe it is something very simple - but I have never experineced this problem before.

    So If you can help - i'd appreciate it.


    Mac.
     
  2. gurutech

    gurutech

    Joined:
    Apr 23, 2004
    Messages:
    2,959
    When the power cord is removed from the laptop, does the laptop "disable" the wireless NIC, or does it just drop the connection? I would check your power management settings for the wireless card (right-click My Network Places, go to properties, then right-click the wireless NIC, and go to properties.) Then click on the "Configure" button of the NIC, and go to the "advanced" tab. Look through the list of items on the left for anything having to do with power management, and disable it.

    Also check the regular power management settings under control panel.

    HTH
     
  3. MacBloscaidh

    MacBloscaidh Thread Starter

    Joined:
    Oct 2, 2006
    Messages:
    3
    To be honest, i don't know - I *think* it drops the connection because when I asked the customer to look in Network Connections, he said it was "Not Connected". I am sure if it said "Disabled" he would have mentioned it.

    I'll take on board the rest of your advice, because I am sure i'll have to go back out to this call. When I setup the network, the laptop was already powered (before I got on site even) on and I suppose looking back I ought to have checked the connection without the power cable - but it's not something you think about; I mean I assumed that if the network was working, then it should always work whether the laptop is connected to the power source or not.

    At least, that's what i thought before today .....

    Cheers for the advice.

    Mac.
     
  4. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,504
    Assuming that the laptop's wireless adapter is not integrated, see if the adapter loses power.

    I had a USB wireless adapter that, I think, drew too much current; it continually cutout (lost power) on my desktop; on my two laptops it worked adequately with the AC power but quickly cut out when running on battery only. I assume that the same could occur with a PC Card.
     
  5. MacBloscaidh

    MacBloscaidh Thread Starter

    Joined:
    Oct 2, 2006
    Messages:
    3


    Hi,

    The wireless card is internally built into the laptop.
     
  6. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,504
    I suppose the same thing could happen with integrated, but would be a heck of a lot harder to detect. :(

    Is it possible that the disconnect/reconnect happening at the same time as battery/AC power is just coincidence? My usual advice for an integrated adapter is to get the latest driver and utility for it from the laptop manufacturer's web site. Whether the adapter's utility or Windows' WZC is being used, make sure that the other one is not running. If having problems try the other one. If the integrated adapter is Intel, use Intel's adapter.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/506202