Help please, setting up a 98 PC

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john1

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Nov 25, 2000
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Hi,

I have been asked to set up a friend's computer.
it's 98 and second hand.
There's a couple of problems, the sounds and the
internet connection.
When i double click on the 'dial up networking'
i expected the dial up window to open up.
But it just highlights 'dial up networking'

I dont know what to do about that.
Or why the window doesn't appear.

Could anyone offer some advice please?

John
 
Joined
Feb 13, 1999
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8,974
I would try the Dial-Up Networking 1.4 Upgrade, it may fix the connection problem: http://support.microsoft.com/support/kb/articles/Q285/1/89.ASP

Let us know if it does fix the problem.

For the sound problem goto the vendor web site of the sound card and download the latest drivers. Then go into Device Manager and blow away all current sound devices and then install the need sound drivers.
 
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http://support.microsoft.com/support/kb/articles/Q142/8/06.asp

Windows 98
This behavior can occur if the Wsock32.dll, Rnaui.dll, Msvcrt20.dll, Rasapi32.dll, Msvcrt.dll, or Rnaapp.exe file in the Windows\System folder is missing or damaged.



RESOLUTION
To resolve this issue, follow these steps:


For Windows 98, restart your computer, press and hold the CTRL key until the Windows 98 Startup menu appears, and then choose Safe Mode Command Prompt Only.


Rename the Wsock32.dll, Wsock32n.dll, Rnaui.dll, Msvcrt.dll, Msvcrt20.dll, and Rasapi32.dll files in the Windows\System folder (if the files exist). To do so, type the following commands at the command prompt, pressing ENTER after each line:


cd \
cd windows\system
ren wsock32.dll wsock32.xxx
ren wsock32n.dll wsock32n.xxx
ren rnaui.dll rnaui.xxx
ren msvcrt20.dll msvcrt20.xxx
ren rasapi32.dll rasapi32.xxx
ren rnaapp.exe rnaapp.xxx
Restart Windows normally.


Extract a new copy of the Wsock32.dll, Wsock32n.dll, Rnaui.dll, Msvcrt.dll, Msvcrt20.dll, Rasapi32.dll, and Rnaapp.exe files from your original Windows disks or CD-ROM.


MORE INFORMATION
This issue can also occur if the Dial-Up Adapter is not installed. Check the Configuration tab in the Network tool in Control Panel to make sure the Dial-Up Adapter is installed. If it is not installed, click Add to install it.
 
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If you do rename and extract msvcrt.dll from the install CD, it may not be the correct version if you have done any updates. Since it is a fresh install, check the version of the file now with that available on the CD.
You should also install this update:

Microsoft Libraries Update
 

john1

Thread Starter
Joined
Nov 25, 2000
Messages
8,994
Thanks Dan, i looked at that upgrade article you mentioned
but this isnt actually a connection prob, well not yet anyway!
with this the dial up window is not presenting itself, for
the function of 'make new connection'

As for the sound, i did try some stuff, but im more worried
about getting on line with it first. The audio sound devices
are listed as '?' devices, there are two of them, i am told
they were working ok when the machine was brought home,
yesterday.

I looked at the part for the drivers, and it says they're
not installed. It also says i can install them by clicking
on 're-install drivers'. However if i do try to do that it
then asks me to direct it to them. I may have to open it up
to find the name of the sound card, but i'm hoping it won't
come to that.

Mosaic, yes that certainly sounds like what's happening here
I did check to see if 'dial-up' is installed, and it is.
I read thru that article you posted and i will rename those
six files as described. I'm a bit less sure about their
instruction No 4 which says to extract those files from the
CD. Do they mean that i should replace the ones in the PC
with fresh ones from the CD?
Does that mean that they wont be replaced by WIN if the
suspect ones are renamed as .xxx ?
I will check that the version of msvcrt.dll is the same
before substituting it with one from the WIN98 cd disk.

As for the Libraries update, i will do that as soon as
the PC gets on line.

Sorry for the delay but i dont type very quickly.

Regards, John
 
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John,
If you have just installed and not done any updates, the version should be the same.
You will first rename the old ones in DOS as per instructions. then boot into windows and
use SFC to extract the files after you have renamed in DOS. You have to replace them. windows won't.

Did you check to see if the Dial up adapter is installed? That is at the bottom of the directions. I would check that first.
 

john1

Thread Starter
Joined
Nov 25, 2000
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Mosaic,

Yes, i did check to see if 'dial-up' is installed, and it is.
Ive got a feeling it wouldnt show under 'My Computer' if it
wasn't but im not going to dis-able mine to check.

Those files being dodgy may also explain why the modem options
are greyed out. The radio type button for the modem is not
accessible. The one for LAN is available.

Could something have happened in transit to upset the files on
the sounds and the dial-up?

Maybe a check of some sort would be an idea.

John
 
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Messages
7,486
John1,
Not dialup networking. But the Dial Up adapter. Go to control Panel>Network>configuration and look at the first section named:
The following network components are installed. Do you see Dial up adapter? If not, click add install it ..........
 

john1

Thread Starter
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Nov 25, 2000
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Hi,
yes i did go to that bit, i'm trying to recall what was there.
I think i did look at parts of that. I would have expected the
Dial Up Adapter, so i'm guessing it was there. But i will check
that as well. I'm going back to his place tomorrow, and i may
take my laptop to see if i can get on line from his place, cos
then i can check straight away. Hopefully his WIN98 will go on
line otherwise my poor old laptop with its dodgy battery and
add-on modem will have to be pressed into service.

From what i recall, that section looked ok, but i'll check it.

Thanks, John.
 

john1

Thread Starter
Joined
Nov 25, 2000
Messages
8,994
Mosaic,

Whats SFC ?
i was just going to unzip the cab and copy the
replacement into the right place.
Would that be wrong?

John.
 

john1

Thread Starter
Joined
Nov 25, 2000
Messages
8,994
Mosaic,

Cheers, i had a look at that, it looks better
than trying to find the file yourself.
Is this included on 98 ?
i looked on my 98se and 'find' doesn't
bring it up.

Is it on there somewhere?

John.
 

john1

Thread Starter
Joined
Nov 25, 2000
Messages
8,994
Yes it is there.
Thanks, i'll be doing that tomorrow.
I better say goodnight now
its quite late here.

Thanks for your help,

John
 

john1

Thread Starter
Joined
Nov 25, 2000
Messages
8,994
Hi, I tried SFC, it wants to be directed to the cab with the file.
I dont know which one that is.
Also this doesn't have Winzip on it, so i can't open them to see.
I rang the previous owner, who tells me that he formatted the
drive(s) when he sold it, then ran 98 in from the CD.
Which explains why theres no sound drivers or printer drivers on it.
Unfortunately i cant get WIN to see the modem.

Could anyone tell me how to get WIN to find the modem?
I dont really want to open it up,
Surely theres a way??

I am in front of the machine now,
looking a bit lost.

John.
 
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