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help please with computer crashing!

Discussion in 'Windows 7' started by pico2844, Apr 29, 2010.

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  1. pico2844

    pico2844 Thread Starter

    Joined:
    Apr 29, 2010
    Messages:
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    My computer crashes/freezes every time I try and use the web - I've tried with Mozilla, IE, Safari, the problem seems to be mainly when I try to listen to the radio, watch iplayer and today has been when I try and log onto my email account. I've rebooted it lots of times, am leaving it plugged in all the time, have run AVG and Spybot, defragmented the disc and used Comodo system clean up.
    Getting really frustrating and wondering if anyone has any ideas?
    Thanks :)
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    Messages:
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    Can you post a few of your latest minidump files? They are located in C:\WINDOWS\Minidump. ZIP them and attach them to your next post.

    Right-click the minidump file, select Send To, then select Compressed (zipped) Folder.

    Windows Vista will compress (zip) the file and save the new zipped file in the same place as the original file.

    If you don't have permission to do it from the Minidump folder, right-click on a minidump file and select Send To > Desktop (create shortcut).

    From the desktop, try zipping the file again.

    If still no luck, disable the UAC.
     
  3. pico2844

    pico2844 Thread Starter

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    It says it is unable to complete the zipping process as the folder is empty?! I have 'cleaned' up the computer this afternoon.
     
  4. pico2844

    pico2844 Thread Starter

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    Apr 29, 2010
    Messages:
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    Sorry, I meant the minidump folder is empty
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Getting any error messages?


    Please click here to download and install version 2.0.2 of the HijackThis Installer.

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
     
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