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help please with grey import-export addressbook

Discussion in 'All Other Software' started by alanaccordion202, Jun 8, 2008.

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  1. alanaccordion202

    alanaccordion202 Thread Starter

    Joined:
    Jun 8, 2008
    Messages:
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    To import and export address book files seems easy once you have a black import/export command available.

    Whilst it is grey - nothing happens! Any clues as to what I have done wrong?

    Having had a crash on Microsoft Outlook and repaired std file and opened new files I now have a new address book folder with 10 names. I would like to import the previous large one to join the 2 address books together to avoid having to type them all in again to make easily available the names I had in the old address book.

    Am I making this any clearer?

    Alan
     
  2. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    Have you been backing up your pst file?
    How did you repair?
    Look here for backup or archive files:
    C:\Documents and Settings\Your Profile\Local Settings\Application Data\Microsoft\Outlook
     
  3. alanaccordion202

    alanaccordion202 Thread Starter

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    1. Till problem occurred had never heard of pst.
    2. Repaired by downloading software utility repair kit fr Kernal.
    3. I recognise the path and location, but perhaps somehow I need to access the damaged pst file to regain the denied address book? I don't wish to corrupt what is now running ok.
    ABC
     
  4. Hughv

    Hughv

    Joined:
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    Messages:
    8,450
    Google for MS Outlook Backup utility.
    Try this:
    Create a new profile and a new Outlook account.
    Import the largest (Oldest?)pst file and see what's in it.
    This way you won't over write your existing pst file.
    This is a good time to look into backup in general.
     
  5. alanaccordion202

    alanaccordion202 Thread Starter

    Joined:
    Jun 8, 2008
    Messages:
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    Thanks hughv - I will definitely look into this. I am away for a few days but on return will investigate. I purchased acronis true view as a back up package, recommended by our computer man.ABC
     
  6. Hughv

    Hughv

    Joined:
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    Acronis is cool, but Outlook Backup can save your butt in cases like this, and it's free.
     
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