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help please

Discussion in 'Virus & Other Malware Removal' started by trishmre, Nov 16, 2011.

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  1. trishmre

    trishmre Thread Starter

    Joined:
    Nov 16, 2011
    Messages:
    1
    hi, basically my laptop seems to have a lot of viruses, i have been using e-internet explorer and have had many pop ups appear during every new window i open. also it will always redirect me to search through my webs search when i attempt to use google. new tool bars have appeared and my laptop has become slower. could you please help me! thank you =]
     
  2. Larusso

    Larusso

    Joined:
    Aug 9, 2011
    Messages:
    808
    Hi and welcome to TSG.

    I am reviewing your topic and will come back with further instructions as soon as possible.

    Please note that all my replies are reviewed by a qualified Analyst before I post. This ensures that you will continue to receive quality expert assistance.

    Thank you for your patience.
     
  3. Larusso

    Larusso

    Joined:
    Aug 9, 2011
    Messages:
    808
    Hy
    my name is Daniel and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully.
    • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are following my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, I will have to unsubscribe from this thread and move on to assist someone else.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.



    [​IMG]
    Download DDS and save it to your desktop from here or here or here.
    Disable any script blocker, and then double click dds to run the tool.
    • When done, DDS will open two (2) logs:
      1. DDS.txt
      2. Attach.txt
    • Save both reports to your desktop.
    Please post both in your next reply



    Please post in your next reply
    dds.txt
    attach.txt
     
  4. Larusso

    Larusso

    Joined:
    Aug 9, 2011
    Messages:
    808
    Hello, are you still with us?

    If you do not reply within 24 hours I will unsubscribe this thread and wont be notified about new replies.
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,891
    First Name:
    Karen
    As it's important to reply in a timely manner when dealing with malware, and even more so when a trainee is assisting so as not to hinder their progress, please note that due to your failure to reply, Larusso will be moving on to help others who are patiently waiting for assistance. I will revert the thread status back to "NEW" and leave it open until it automatically closes due to inactivity. :)
     
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