help please

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

trishmre

Thread Starter
Joined
Nov 16, 2011
Messages
1
hi, basically my laptop seems to have a lot of viruses, i have been using e-internet explorer and have had many pop ups appear during every new window i open. also it will always redirect me to search through my webs search when i attempt to use google. new tool bars have appeared and my laptop has become slower. could you please help me! thank you =]
 
Joined
Aug 9, 2011
Messages
808
Hi and welcome to TSG.

I am reviewing your topic and will come back with further instructions as soon as possible.

Please note that all my replies are reviewed by a qualified Analyst before I post. This ensures that you will continue to receive quality expert assistance.

Thank you for your patience.
 
Joined
Aug 9, 2011
Messages
808
Hy
my name is Daniel and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.
  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, I will have to unsubscribe from this thread and move on to assist someone else.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.




Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop.
Please post both in your next reply



Please post in your next reply
dds.txt
attach.txt
 
Joined
Aug 9, 2011
Messages
808
Hello, are you still with us?

If you do not reply within 24 hours I will unsubscribe this thread and wont be notified about new replies.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,272
As it's important to reply in a timely manner when dealing with malware, and even more so when a trainee is assisting so as not to hinder their progress, please note that due to your failure to reply, Larusso will be moving on to help others who are patiently waiting for assistance. I will revert the thread status back to "NEW" and leave it open until it automatically closes due to inactivity. :)
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top