Help Please!

[Junebuggy]

Hi everyone... I'm having some computer trouble, to say the least. I'm running Windows ME on a Compaq Presario desktop. It's about five years old. As soon as I boot up and periodically during use, we get the error message:

"Exp has caused an error in KERNEL32.DLL"

Can anyone help with this? We're also having a lot of trouble with spyware and popups. I'm posting our HijackThis log, so if anyone can help, it'd be awesome.


Logfile of HijackThis v1.99.1
Scan saved at 1:52:55 PM, on 7/19/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\VERIZONDSL\IPINSIGHT\ARUPLD32.EXE
C:\PROGRAM FILES\VERIZONDSL\IPINSIGHT\ARMON32A.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\CPQEADM.EXE
C:\COMPAQ\CPQINET\CPQINET.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
C:\PROGRAM FILES\COMPAQ\DIGITAL DASHBOARD\DEVGULP.EXE
C:\WINDOWS\PCTVOICE.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\AVCONSOL.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\EAUSBKBD.EXE
C:\PROGRAM FILES\NETWORK ASSOCIATES\MCAFEE VIRUSSCAN\VSSTAT.EXE
C:\WINDOWS\SYSTEM\LVCOMS.EXE
C:\PROGRAM FILES\LOGITECH\ITOUCH\ITOUCH.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\VERIZON ONLINE\SUPPORTCENTER\SMARTBRIDGE\MOTIVESB.EXE
C:\PROGRAM FILES\VERIZONDSL\WINPOET\WINPPPOVERETHERNET.EXE
C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE
C:\PROGRAM FILES\HP\HP SOFTWARE UPDATE\HPWUSCHD2.EXE
C:\PROGRAM FILES\AUTOUPDATE\AUTOUPDATE.EXE
C:\WINDOWS\SYSTEM\ELITEGNG32.EXE
C:\WINDOWS\SYSTEM\NSVSVC\NSVSVC.EXE
C:\WINDOWS\SYSTEM\VIDCTRL\VIDCTRL.EXE
C:\WINDOWS\SYSTEM\WINUPDT.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\JNOJPB.EXE
C:\WINDOWS\SYSTEM\RMVWWDMT.EXE
C:\WINDOWS\SYSTEM\OISIDR12.EXE
C:\WINDOWS\SFITA.EXE
C:\PROGRAM FILES\HP\DIGITAL IMAGING\BIN\HPQTRA08.EXE
C:\WINDOWS\FREECELL.EXE
C:\WINDOWS\SYSTEM\HPZIPM12.EXE
C:\PROGRAM FILES\HP\DIGITAL IMAGING\BIN\HPQGALRY.EXE
C:\PROGRAM FILES\BHAT\TBAR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\MOZILLA FIREFOX\FIREFOX.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?c=3c00&s=consumer&LC=0409
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://schwab.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
O4 - HKLM\..\Run: [EACLEAN] C:\Program Files\Compaq\Easy Access Button Support\eaclean.exe
O4 - HKLM\..\Run: [CPQInet] c:\compaq\CPQInet\CpqInet.exe
O4 - HKLM\..\Run: [Digital Dashboard] C:\Program Files\Compaq\Digital Dashboard\DevGulp.exe
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [PCTVOICE] pctvoice.exe
O4 - HKLM\..\Run: [AvconsoleEXE] C:\Program Files\Network Associates\McAfee VirusScan\avconsol.exe /minimize
O4 - HKLM\..\Run: [VsecomrEXE] C:\Program Files\Network Associates\McAfee VirusScan\VSEcomR.EXE
O4 - HKLM\..\Run: [VsStatEXE] C:\Program Files\Network Associates\McAfee VirusScan\VSSTAT.EXE /SHOWWARNING
O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A
O4 - HKLM\..\Run: [LVComs] C:\WINDOWS\SYSTEM\LVComS.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [OmgStartup] C:\Program Files\Common Files\Sony Shared\OpenMG\OmgStartup.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~2\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [WinPoET] C:\Program Files\VerizonDSL\WinPoET\WinPPPoverEthernet.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [PS1] C:\WINDOWS\SYSTEM\ps1.exe
O4 - HKLM\..\Run: [AutoUpdater] "c:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [checkrun] C:\WINDOWS\SYSTEM\ELITEGNG32.EXE
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\SYSTEM\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [vidctrl] C:\WINDOWS\SYSTEM\VIDCTRL\VIDCTRL.EXE
O4 - HKLM\..\Run: [cfgmgr52] RunDLL32.EXE C:\WINDOWS\CFGMGR52.DLL,DllRun
O4 - HKLM\..\Run: [exp] C:\WINDOWS\SYSTEM\exp
O4 - HKLM\..\Run: [winupdtl] C:\WINDOWS\SYSTEM\winupdt.exe
O4 - HKLM\..\Run: [AUNPS2] RUNDLL32 AUNPS2.DLL,[email protected]
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\jnojpb.exe reg_run
O4 - HKLM\..\Run: [qm7V36Q] RMVWWDMT.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [AccessRampLAN 01] "C:\PROGRAM FILES\VERIZONDSL\IPINSIGHT\ARUpld32.exe" -l
O4 - HKLM\..\RunServices: [AccessRampMonitor 01] "C:\PROGRAM FILES\VERIZONDSL\IPINSIGHT\ARMon32a.exe"
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [bDo9RWcpQ] OISIDR12.EXE
O4 - HKCU\..\Run: [sf] C:\Program Files\sf\sf.exe
O4 - HKCU\..\Run: [sfita] C:\WINDOWS\sfita.exe
O4 - HKCU\..\Run: [HijackThis startup scan] C:\HIJACKTHIS\HijackThis.exe /startupscan
O4 - Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=3c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=3c00&LC=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=3c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=3c00&LC=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=3c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=3c00&LC=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D04-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=altavista&c=3c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: AV Live - {06FE5D04-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=altavista&c=3c00&LC=0409 (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll

 

[~Candy~]

Hi and welcome. Going to move you to security since I see a few issues there.

 

[Cheeseball81]

Uninstall AutoUpdater from Add/Remove Programs.
--------------------------------------------------------------------------
Then download and run the following:

Ad-Aware SE: http://www.majorgeeks.com/download506.html

Install the program and launch it.
First, in the bottom right-hand corner of the main window click on Check for updates now then click Connect and download the latest reference files.
Then, in the main window: Click Start and under Select a scan Mode tick Perform full system scan.
Then, deselect Search for negligible risk entries.
To start the scan, click the Next button.
When the scan is finished mark everything for removal and get rid of it. (Right-click the window and choose select all from the drop down menu and then click Next).

SpyBot S&D: http://www.majorgeeks.com/download2471.html

Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode).
Click online, Search for updates, Download all available updates.
Close all Browser windows, Click ''Check for Problems''.
Anything that it finds, Click ''Fix Selected Problems''.
--------------------------------------------------------------------------
Download: http://www.softpedia.com/get/Internet/Popup-Ad-Spyware-Blockers/EliteToolbar-Remover.shtml

This tool is to be run in Safe Mode.

To boot into Safe Mode, start tapping the F8 key at Startup, before the Windows logo screen.

Run the remover.
--------------------------------------------------------------------------
Reboot to Normal Mode.

Post a new Hijack This log.

 

[flavallee]

JuneBuggy:

Greetings from a fellow Compaq Presario user(I have a 5030 and a 5900T).

---------------------------------------------------------------

The startup list in that computer has way too many unnecessary programs running in the background. Other than

ScanRegistry
SystemTray
StateMgr
Antivirus program entries
Firewall program entries

very few other programs need to run in the background. A trimmed down startup list will solve a lot of problems and will increase overall performance.

I don't want to interfere with getting your log issues fixed, so we'll put that on hold for right now.

----------------------------------------------------------------

 

[Junebuggy]

I'm having some trouble with the fix- every time i run AdAware, it freezes up on me. Anyone think they can help? There's absolutely nothing in my logs to indicate any reason why this would happen

 

[~Candy~]

Can you try adaware in safe mode?

 

[Cheeseball81]

I'm not surprised it locked up. There was a good amount of infection in the Hijack This log.

Please do as Candy suggested and run it in Safe Mode.

 

[flavallee]

JuneBuggy:

When you run a full system scan with AD-AWARE, it may appear at times to freeze up because the numbers will stop increasing for awhile. Just be patient and leave it alone.

Something else that might help is to disable your antivirus program before you start the scan. Also, leave your computer alone and don't use it while the scan is running.

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