Help please

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

emmajs

Thread Starter
Joined
May 31, 2010
Messages
31
i have now a dell dimension 2350 its recently restored it back to factory setting using disk now its not installing
ETHERNET CONTROLLER
VIDEO CONTROLLER (VGA COMPATIBLE)
MULTIMEDIA AUDIO CONTROLLER

DELL WEBSITE WONT LET THE DOWNLOAD SET UP ON PC

please help guys
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,439
There should be a sticker on the case of that Dell Dimension 2350.

Advise what the 7-character service tag number is.

-----------------------------------------------------------------

Go to the Device Manager, then double-click on:

ETHERNET CONTROLLER

VIDEO CONTROLLER (VGA COMPATIBLE)

MULTIMEDIA AUDIO CONTROLLER


to open their properties window, then click the "Details" tab, then select "Hardware Id".

There will be a string that has VEN_####&DEV_#### as part of the string.

Advise what the characters are that follow VEN_ and DEV_.

Be careful not to make any typos.

-----------------------------------------------------------------

What version of Windows XP got installed, and does it have any of the service packs?

If you don't know for sure, right-click MY COMPUTER and then click Properties.

It'll be listed in the "General" tab.

-----------------------------------------------------------------
 
Joined
Dec 1, 2010
Messages
21
Hi you need to download the drivers from the dell website onto a memory stick using another machine.

Then install the drivers in the following order:
Chipset
Network Card (Ethernet)
Video
Sound

Hope this helps
 

emmajs

Thread Starter
Joined
May 31, 2010
Messages
31
ethernet controller is PCI\_VEN_14E4&DEV_4401_SUBSYS_81271028_REV_01\4&1A671D0C&48F0
video controller is PCI\_VEN_8086&DEV_2562&SUBSYS_01471028&REV_03\3&113C0B0C5&0&10
multimedia audio controller PCI\VEN_24C5&SUBSYS_01471028_REV_02\3&13C0B0C5&0&FD

TAG NUMBER.. 3G22NOJ
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,439
The correct service tag number is 3G22N0J.

Here is the Dell support and software site that's specific only to that Dell Dimension 2350 desktop.

Here is the driver downloads section for Windows XP.

You need these drivers:

Analog Devices ADI 198x Integrated Audio

Version: 5.10.01.3538

Date: 02/28/2003

Intel 82845 G/GL Integrated Video

Version: 6.14.10.3762

Date: 06/25/2004

Broadcom BCM4401 Integrated NIC

Version: 3.63

Date: 08/05/2003

Intel Chipset Software Installation Utility

Version: 4.04.1007

Date: 06/27/2003

They're all very outdated versions, but they should get you up and running and all the devices working.

Download and save them in a working computer, then burn them off to a CD-R or copy them to a USB thumb drive, then use that media to install the drivers in that non-working computer.

The Intel Chipset Software Installation Utility should be installed first and then the computer restarted before installing the other drivers.

----------------------------------------------------------------
 

emmajs

Thread Starter
Joined
May 31, 2010
Messages
31
not helped i have download the files but it needs to connect to the internet when i extract files on the pc any other ideas please
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,439
Download and save the 4 files in a computer that has a working internet connection, then copy them to a CD-R or USB thumb drive, then insert that media in the non-working computer, then double-click each file to install the driver.

Install the Intel chipset driver first, then restart the computer.

Install the Broadcom driver next, then restart the computer again. The network adapter in that non-working computer should now be working and should allow you to get on-line.

---------------------------------------------------------------

You list yourself as a "Beginner", so I'm not sure how computer-savvy you are and if you have difficulty installing drivers.

---------------------------------------------------------------
 

leroys1000

Banned
Joined
Aug 15, 2007
Messages
6,319
Sounds like you are downloading zip files and when you try
to open the file,it wants to go to the internet to look for a compatable program.
On the computer that you are using to access the internet, download this
and install it to the computer you need the drivers on.
Copy it to a flash drive or CD to transfer.
http://www.7-zip.org/
Once this is installed,you can right click the driver file,go to 7zip and click
extract files then click ok.
Do not click extract here or you will get files all over.
After the file is extracted,you can open the new folder and run setup.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,439
I already checked, and all 4 driver files are in .EXE format.

-----------------------------------------------------------------
 

Byteman

Gone but Never Forgotten
Joined
Jan 24, 2002
Messages
17,742
If you downloaded the files you end up with several files in that location which start with 'R"......

Using this type of driver download from Dell is a 3-part process.....

Download to a location on your computer.......Extract files from each downloaded........start Setup for installation of each driver.


Let's take the audio one R56339.exe for example.......

((The instructions are there where you download each package......under the Installation Instructions button))

To install that driver, you would double click that file, which will extract the files it contains into a folder NAMED R56339

You see a message about this after you click to "Run" the extractor. (these drivers are contained in a self-extracting container or .exe file)

If you answer "Yes" that extractor will create a folder NAMED R56339 in the Default location > C:\dell\drivers\R56339

You then start Setup file contained in those extracted files in the R56339 folder.

And, of course you must download the main packages onto a computer that is able to be online, then copy the packages onto some form of media like CDROM or flash drive - this was already posted for you to do. Copy these downloads over to the computer that needs them, and do the steps that extract and install on that computer.


You must do this one at a time- one "driver" will extract files, create a folder, then YOU must go and start the installer (usually).

Remember, do the drivers in the order flavalee posted........chipset first. You may be asked to restart the computer, you should do that.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,439
Byteman:

Thanks for the assist. (y)

---------------------------------------------------------------
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top