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help..popups are in control!!!

Discussion in 'Virus & Other Malware Removal' started by loumacat, Jul 29, 2006.

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  1. loumacat

    loumacat Thread Starter

    Joined:
    Jul 29, 2006
    Messages:
    10
    My computer has so many popups it is difficult to write this.
    Here is my hijackthis log.

    Logfile of HijackThis v1.99.1
    Scan saved at 11:50:41 AM, on 7/29/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5346.0005)

    Running processes:
    C:\windows\System32\smss.exe
    C:\windows\system32\csrss.exe
    C:\windows\system32\winlogon.exe
    C:\windows\system32\services.exe
    C:\windows\system32\lsass.exe
    C:\windows\system32\svchost.exe
    C:\windows\system32\svchost.exe
    C:\windows\System32\svchost.exe
    C:\windows\System32\svchost.exe
    C:\windows\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\windows\system32\spoolsv.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    c:\program files\mcafee.com\agent\mcdetect.exe
    c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\windows\System32\svchost.exe
    C:\WINDOWS\system32\wdfmgr.exe
    C:\windows\ponpcod.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\windows\System32\alg.exe
    C:\windows\Explorer.EXE
    C:\windows\BCMSMMSG.exe
    C:\Program Files\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
    C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9SA.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\windows\ponpcodA.exe
    C:\Program Files\Internet Optimizer\optimize.exe
    C:\Program Files\Bcixc\Ejow.exe
    C:\windows\system32\RUNDLL32.EXE
    C:\Program Files\iPod\bin\iPodService.exe
    C:\windows\system32\ctfmon.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\Program Files\Yahoo!\Messenger\ypager.exe
    C:\Program Files\AXVenore\AXVenore.exe
    C:\Program Files\Nikon\NkView4\NkVwMon.exe
    C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
    C:\Program Files\Internet Optimizer\actalert.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Cathy\Desktop\Highjackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=55245&clcid={SUB_CLCID}
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Yahoo!
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    R3 - URLSearchHook: (no name) - _{02EE5B04-F144-47BB-83FB-A60BD91B74A9} - (no file)
    R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
    O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\windows\nem220.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: - {1E6CE4CD-161B-4847-B8BF-E2EF72299D69} - (no file)
    O2 - BHO: (no name) - {853CA489-6E3D-65CD-61B1-12F3CB416FCB} - C:\windows\system32\ckmser.dll (file missing)
    O2 - BHO: BHObj Class - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\windows\wsem303.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll (file missing)
    O3 - Toolbar: (no name) - {7FD44536-9DF0-4034-939F-5BD4D98E3187} - (no file)
    O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
    O4 - HKLM\..\Run: [IPInSightMonitor 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [EPSON Stylus Photo R2400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9SA.EXE /P24 "EPSON Stylus Photo R2400" /O6 "USB001" /M "Stylus Photo R2400"
    O4 - HKLM\..\Run: [Microsoft Windows Session Manager Subsystem] C:\windows\smss.exe
    O4 - HKLM\..\Run: [drsmartloadb] c:\\drsmartloadb.exe
    O4 - HKLM\..\Run: [winsync] C:\windows\system32\yqiwcw.exe reg_run
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [xtrbnwlA] C:\windows\xtrbnwlA.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [winsysupd] C:\windows\winsysupd.exe
    O4 - HKLM\..\Run: [winsysban] C:\windows\winsysban.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
    O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
    O4 - HKLM\..\Run: [ponpcodA] C:\windows\ponpcodA.exe
    O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
    O4 - HKLM\..\Run: [Fmdeee] C:\Program Files\Bcixc\Ejow.exe
    O4 - HKLM\..\Run: [w001f799.dll] RUNDLL32.EXE w001f799.dll,I2 0014fe370001f799
    O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\windows\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [AXFibula] "C:\Program Files\AXFibula\AXFibula.exe"
    O4 - HKCU\..\Run: [PECarlin] "C:\Program Files\PECarlin\PECarlin.exe"
    O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
    O4 - HKCU\..\Run: [AXVenore] "C:\Program Files\AXVenore\AXVenore.exe"
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: NkVwMon.exe.lnk = C:\Program Files\Nikon\NkView4\NkVwMon.exe
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\MESSEN~1\yhexbmes.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\MESSEN~1\yhexbmes.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://www.yahoo.com
    O15 - Trusted Zone: http://trade.laccd.edu
    O15 - Trusted Zone: http://www.lattc.edu
    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} (Rhapsody Player Engine) - http://forms.real.com/real/player/d.../mrkt/rhapx/RhapsodyPlayerEngine_Inst_Win.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by106fd.bay106.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
    O18 - Filter: text/html - {994D478A-45D0-4DB4-AE77-288B1E346E99} - C:\Program Files\FCAdvice\FCAdvice.dll
    O20 - Winlogon Notify: Mixer - sndmixex.dl (file missing)
    O20 - Winlogon Notify: msctl32.dll - C:\windows\
    O20 - Winlogon Notify: ShellServiceObjectDelayLoad - C:\windows\system32\wT2topl.dll (file missing)
    O20 - Winlogon Notify: WgaLogon - C:\windows\SYSTEM32\WgaLogon.dll
    O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
    O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: Windows Logon Process Service (MSWinLogonProcService) - Unknown owner - C:\WINDOWS\winlogon.exe" -service (file missing)
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Windows Overlay Components - Unknown owner - C:\windows\ponpcod.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
     
  2. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    1. Download this file :

    http://download.bleepingcomputer.com/sUBs/combofix.exe
    http://www.techsupportforum.com/sectools/combofix.exe

    2. Double click combofix.exe & follow the prompts.
    3. When finished, it shall produce a log for you. Post that log and a HiJack log in your next reply

    Note:
    Do not mouseclick combofix's window while its running. That may cause it to stall
    ===========================

    Go to the link below and download the trial version of SpySweeper:

    SpySweeper http://www.webroot.com/consumer/products/spysweeper/index.html?acode=af1&rc=4129&ac=tsg

    * Click the Free Trial link under "SpySweeper" to download the program.
    * Install it. Once the program is installed, it will open.
    * It will prompt you to update to the latest definitions, click Yes.
    * Once the definitions are installed, click Options on the left side.
    * Click the Sweep Options tab.
    * Under What to Sweep please put a check next to the following:
    o Sweep Memory
    o Sweep Registry
    o Sweep Cookies
    o Sweep All User Accounts
    o Enable Direct Disk Sweeping
    o Sweep Contents of Compressed Files
    o Sweep for Rootkits

    o Please UNCHECK Do not Sweep System Restore Folder.

    * Click Sweep Now on the left side.
    * Click the Start button.
    * When it's done scanning, click the Next button.
    * Make sure everything has a check next to it, then click the Next button.
    * It will remove all of the items found.
    * Click Session Log in the upper right corner, copy everything in that window.
    * Click the Summary tab and click Finish.
    * Paste the contents of the session log you copied into your next reply.
    Also post a new Hijack This log.
     
  3. loumacat

    loumacat Thread Starter

    Joined:
    Jul 29, 2006
    Messages:
    10
    Tried the combofix.exe but I got an MS popup saying the cmd.exe was corrupt so I couldn't run it. The combo window closed on its own and then I had to reboot.
     
  4. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Download pocket killbox from http://www.thespykiller.co.uk/files/killbox.exe & put it on the desktop where you can find it easily

    now Start killbox paste the first file listed below into the full pathname and file to delete box

    The file name will appear in the window and if the file exists it will appear in blue under that window then select standard file kill, press the red X button, say yes to the prompt and once the file deleted message comes up then repeat for each file in turn

    C:\WINDOWS\system32\CMD.COM
    C:\WINDOWS\system32\netstat.com
    C:\WINDOWS\system32\ping.com
    C:\WINDOWS\system32\regedit.com
    C:\WINDOWS\system32\tasklist.com
    C:\WINDOWS\system32\taskkill.com
    C:\WINDOWS\system32\tracert.com
     
  5. loumacat

    loumacat Thread Starter

    Joined:
    Jul 29, 2006
    Messages:
    10
    No luck. None of the files existed. The drop down menu on the bottom of screen was on system process.
     
  6. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Go ahead and run spysweeper and post a new log after that
     
  7. loumacat

    loumacat Thread Starter

    Joined:
    Jul 29, 2006
    Messages:
    10
    the files are to large to post, so they are attached
     

    Attached Files:

  8. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    You have both Mcafee and Norton runing - remove one of them

    You may want to print this or save it to notepad as we will go to safe mode.

    Add remove programs – remove all occurrences of Viewpoint

    Fix these with HJT – mark them, close IE, click fix checked

    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

    O2 - BHO: (no name) - {853CA489-6E3D-65CD-61B1-12F3CB416FCB} - C:\windows\system32\ckmser.dll (file missing)

    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    O4 - HKLM\..\Run: [xtrbnwlA] C:\windows\xtrbnwlA.exe

    O4 - HKLM\..\Run: [w001f799.dll] "RUNDLL32.EXE" w001f799.dll,I2 0014fe370001f799

    O18 - Filter: text/html - (no CLSID) - (no file)

    O20 - Winlogon Notify: ShellServiceObjectDelayLoad - C:\windows\system32\wT2topl.dll (file missing)

    O23 - Service: Windows Logon Process Service (MSWinLogonProcService) - Unknown owner - C:\WINDOWS\winlogon.exe" -service (file missing)

    DownLoad http://www.downloads.subratam.org/KillBox.zip

    Restart your computer into safe mode now. (Tapping F8 at the first black screen) Perform the following steps in safe mode:

    Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill. In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time then click on the button that has the red circle with the X in the middle after you enter each file. It will ask for confimation to delete the file. Click Yes. Continue with that same procedure until you have copied and pasted all of these in the "Paste Full Path of File to Delete" box.

    C:\Program Files\Viewpoint
    C:\windows\system32\w001f799.dll
    C:\windows\xtrbnwlA.exe
    C:\Program Files\Bcixc\Ejow.exe

    Note: It is possible that Killbox will tell you that one or more files do not exist. If that happens, just continue on with all the files. Be sure you don't miss any.

    START – RUN – type in %temp% - OK - Edit – Select all – File – Delete

    Delete everything in the C:\Windows\Temp folder or C:\WINNT\temp

    Not all temp files will delete and that is normal
    Empty the recycle bin
    Boot and post a new log from normal NOT safe mode

    Please give feedback on what worked/didn’t work and the current status of your system
     
  9. loumacat

    loumacat Thread Starter

    Joined:
    Jul 29, 2006
    Messages:
    10
    deleted norton...why do you want only one running?....just curious

    in safe mode, killbox found the viewpoint files (which still show on the HJT log, tho), and the Ejow files...deleted both....the w001f799.dll was not found, but when i rebooted a message came up saying it couldn't be started because the dll couldn't be found...go figure...and the xtrbnwlA.exe could not be found by killbox either

    ran and deleted %temp%

    deleted the temp Windows folder

    emptied the bin

    rebooted and am stilll without popups :cool: :)

    viewpoint manager remains

    new HJT log
    Logfile of HijackThis v1.99.1
    Scan saved at 3:50:47 PM, on 7/29/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5346.0005)

    Running processes:
    C:\windows\System32\smss.exe
    C:\windows\system32\winlogon.exe
    C:\windows\system32\services.exe
    C:\windows\system32\lsass.exe
    C:\windows\system32\svchost.exe
    C:\windows\System32\svchost.exe
    C:\windows\system32\spoolsv.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    c:\program files\mcafee.com\agent\mcdetect.exe
    c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\windows\System32\svchost.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\windows\Explorer.EXE
    C:\windows\BCMSMMSG.exe
    C:\Program Files\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
    C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\Program Files\Nikon\NkView4\NkVwMon.exe
    C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
    C:\windows\system32\ctfmon.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Cathy\Desktop\Highjackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=55245&clcid={SUB_CLCID}
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Yahoo!
    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {853CA489-6E3D-65CD-61B1-12F3CB416FCB} - C:\windows\system32\ckmser.dll (file missing)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll (file missing)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [YBrowser] "C:\Program Files\Yahoo!\browser\ybrwicon.exe"
    O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
    O4 - HKLM\..\Run: [IPInSightMonitor 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [xtrbnwlA] C:\windows\xtrbnwlA.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MSKDetectorExe] "C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" /uninstall
    O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
    O4 - HKLM\..\Run: [w001f799.dll] "RUNDLL32.EXE" w001f799.dll,I2 0014fe370001f799
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKLM\..\Run: [Fmdeee] C:\Program Files\Bcixc\Ejow.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\windows\system32\ctfmon.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: NkVwMon.exe.lnk = C:\Program Files\Nikon\NkView4\NkVwMon.exe
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\MESSEN~1\yhexbmes.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\MESSEN~1\yhexbmes.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://www.yahoo.com
    O15 - Trusted Zone: http://trade.laccd.edu
    O15 - Trusted Zone: http://www.lattc.edu
    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} (Rhapsody Player Engine) - http://forms.real.com/real/player/d.../mrkt/rhapx/RhapsodyPlayerEngine_Inst_Win.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by106fd.bay106.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
    O18 - Filter: text/html - (no CLSID) - (no file)
    O20 - Winlogon Notify: ShellServiceObjectDelayLoad - C:\windows\system32\wT2topl.dll (file missing)
    O20 - Winlogon Notify: WgaLogon - C:\windows\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\windows\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
    O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: Windows Logon Process Service (MSWinLogonProcService) - Unknown owner - C:\WINDOWS\winlogon.exe" -service (file missing)
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
     
  10. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    2 AV's can cause many problems, slow running - false postitives .....

    Please follow the instructions as listed

    You may want to print this or save it to notepad as we will go to safe mode.

    Add remove programs – remove all occurrences of Viewpoint

    Fix these with HJT – mark them, close IE, click fix checked

    R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

    O2 - BHO: (no name) - {853CA489-6E3D-65CD-61B1-12F3CB416FCB} - C:\windows\system32\ckmser.dll (file missing)

    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 –k

    O4 - HKLM\..\Run: [xtrbnwlA] C:\windows\xtrbnwlA.exe

    O4 - HKLM\..\Run: [w001f799.dll] "RUNDLL32.EXE" w001f799.dll,I2 0014fe370001f799

    O4 - HKLM\..\Run: [Fmdeee] C:\Program Files\Bcixc\Ejow.exe

    O18 - Filter: text/html - (no CLSID) - (no file)

    O20 - Winlogon Notify: ShellServiceObjectDelayLoad - C:\windows\system32\wT2topl.dll (file missing)

    O23 - Service: Windows Logon Process Service (MSWinLogonProcService) - Unknown owner - C:\WINDOWS\winlogon.exe" -service (file missing)
    =======================
    Click Start > Run > and type in:

    services.msc

    Click OK.

    In the services window find this exact name

    Windows Logon Process Service

    Rightclick and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK. File-Exit the Services utility.
    ========================
    DownLoad http://www.downloads.subratam.org/KillBox.zip

    Restart your computer into safe mode now. (Tapping F8 at the first black screen) Perform the following steps in safe mode:

    Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill. In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time then click on the button that has the red circle with the X in the middle after you enter each file. It will ask for confimation to delete the file. Click Yes. Continue with that same procedure until you have copied and pasted all of these in the "Paste Full Path of File to Delete" box.

    C:\windows\xtrbnwlA.exe
    C:\windows\system32\w001f799.dll
    C:\Program Files\Bcixc
    C:\WINDOWS\winlogon.exe

    Note: It is possible that Killbox will tell you that one or more files do not exist. If that happens, just continue on with all the files. Be sure you don't miss any.

    START – RUN – type in %temp% - OK - Edit – Select all – File – Delete

    Delete everything in the C:\Windows\Temp folder or C:\WINNT\temp

    Not all temp files will delete and that is normal
    Empty the recycle bin
    Boot and post a new log from normal NOT safe mode

    Please give feedback on what worked/didn’t work and the current status of your system
     
  11. loumacat

    loumacat Thread Starter

    Joined:
    Jul 29, 2006
    Messages:
    10
    I completed your instructions. In the Windows Logon Process Service the status was stopped;

    In the File Kill, three of the files did not exist: C:\windows\xtrbnwlA.exe; C:\windows\system32\w001f799.dll; and C:\WINDOWS\winlogon.exe

    Here is the report:
    Logfile of HijackThis v1.99.1
    Scan saved at 6:15:43 PM, on 7/29/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5346.0005)

    Running processes:
    C:\windows\System32\smss.exe
    C:\windows\system32\winlogon.exe
    C:\windows\system32\services.exe
    C:\windows\system32\lsass.exe
    C:\windows\system32\svchost.exe
    C:\windows\System32\svchost.exe
    C:\windows\system32\spoolsv.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    c:\program files\mcafee.com\agent\mcdetect.exe
    c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    C:\windows\Explorer.EXE
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\windows\BCMSMMSG.exe
    C:\Program Files\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
    C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\windows\system32\ctfmon.exe
    C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
    C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    C:\Program Files\Nikon\NkView4\NkVwMon.exe
    C:\windows\System32\svchost.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\windows\system32\wuauclt.exe
    C:\Documents and Settings\Cathy\Desktop\Highjackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=55245&clcid={SUB_CLCID}
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Yahoo!
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll (file missing)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [YBrowser] "C:\Program Files\Yahoo!\browser\ybrwicon.exe"
    O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
    O4 - HKLM\..\Run: [IPInSightMonitor 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MSKDetectorExe] "C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" /uninstall
    O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKLM\..\Run: [Fmdeee] C:\Program Files\Bcixc\Ejow.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\windows\system32\ctfmon.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: NkVwMon.exe.lnk = C:\Program Files\Nikon\NkView4\NkVwMon.exe
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\MESSEN~1\yhexbmes.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\MESSEN~1\yhexbmes.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://www.yahoo.com
    O15 - Trusted Zone: http://trade.laccd.edu
    O15 - Trusted Zone: http://www.lattc.edu
    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} (Rhapsody Player Engine) - http://forms.real.com/real/player/d.../mrkt/rhapx/RhapsodyPlayerEngine_Inst_Win.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by106fd.bay106.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
    O20 - Winlogon Notify: WgaLogon - C:\windows\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\windows\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
    O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: Windows Logon Process Service (MSWinLogonProcService) - Unknown owner - C:\WINDOWS\winlogon.exe" -service (file missing)
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

    How do you think we are doing?
     
  12. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Fix this

    O4 - HKLM\..\Run: [Fmdeee] C:\Program Files\Bcixc\Ejow.exe

    Have Killbox delete

    C:\Program Files\Bcixc\
     
  13. loumacat

    loumacat Thread Starter

    Joined:
    Jul 29, 2006
    Messages:
    10
    I deleted 04, and ran Killbox and C:\Program Files\Bcixc\ did not exist.

    Here is the most recent scan:
    Logfile of HijackThis v1.99.1
    Scan saved at 7:07:30 PM, on 7/29/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5346.0005)

    Running processes:
    C:\windows\System32\smss.exe
    C:\windows\system32\winlogon.exe
    C:\windows\system32\services.exe
    C:\windows\system32\lsass.exe
    C:\windows\system32\svchost.exe
    C:\windows\System32\svchost.exe
    C:\windows\system32\spoolsv.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    c:\program files\mcafee.com\agent\mcdetect.exe
    c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    C:\windows\Explorer.EXE
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
    C:\windows\BCMSMMSG.exe
    C:\Program Files\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
    C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\windows\system32\ctfmon.exe
    C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
    C:\Program Files\Nikon\NkView4\NkVwMon.exe
    C:\windows\System32\svchost.exe
    C:\Program Files\Webroot\Spy Sweeper\ex.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Cathy\Desktop\Highjackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=55245&clcid={SUB_CLCID}
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Yahoo!
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll (file missing)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [YBrowser] "C:\Program Files\Yahoo!\browser\ybrwicon.exe"
    O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
    O4 - HKLM\..\Run: [IPInSightMonitor 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MSKDetectorExe] "C:\Program Files\McAfee\SpamKiller\MSKDetct.exe" /uninstall
    O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKCU\..\Run: [ctfmon.exe] C:\windows\system32\ctfmon.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: NkVwMon.exe.lnk = C:\Program Files\Nikon\NkView4\NkVwMon.exe
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\MESSEN~1\yhexbmes.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\MESSEN~1\yhexbmes.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://www.yahoo.com
    O15 - Trusted Zone: http://trade.laccd.edu
    O15 - Trusted Zone: http://www.lattc.edu
    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} (Rhapsody Player Engine) - http://forms.real.com/real/player/d.../mrkt/rhapx/RhapsodyPlayerEngine_Inst_Win.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by106fd.bay106.hotmail.msn.com/resources/MsnPUpld.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
    O20 - Winlogon Notify: WgaLogon - C:\windows\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\windows\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
    O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: Windows Logon Process Service (MSWinLogonProcService) - Unknown owner - C:\WINDOWS\winlogon.exe" -service (file missing)
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\ex.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

    Thank you for your assistance today.

    Since I am a beginner, I am not clear if so many of the problems addressed today will not just "pop up" again tomorrow. The question is what do you recommend as a long term solution to the problems of popups.

    The context of my computer problem is that the security systems that came with the computer have expired, and subsequently, we installed McAfee which worked for a while, but pop-ups became a problem.

    I had an MIS person from work look at it and he installed spyware and a limited term Symantac program. We subsequently bought the symantac program upon his recommendation, but was unable to install it because there were still remnants of McAfee which the computer would not allow us to uninstall.

    At this point I think that Norton has been uninstalled, and McAfee is still on the computer.

    What kind of programs do you recommend to keep the computer "pop ups" free?

    One other thing is that to log in to my work server I need to change to Popups okay in order to view and respond to email at home. Is there some setting on my home computer which will allow me to use this service without turning on "Popups okay"? I have communicated with MIS at work for the past five years, and they continue to say it must be some setting (firewall) with my system at home.

    Any advice you can share would be appreciated
     
  14. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Get all of these and/or verify you have the current versions

    SpywareBlaster 3.5.1 http://majorgeeks.com/download2859.html
    SpyBot V1.4 http://www.majorgeeks.com/download2471.html
    AdAware SE 1.06 http://www.majorgeeks.com/download506.html
    MS Windows Defender - http://www.microsoft.com/downloads/...E7-DA2B-4A6A-AFA4-F7F14E605A0D&displaylang=en (XP and W2K only)

    DownLoad them (they are free), install them, check each for their
    definition updates
    and then run AdAware, MS Defender (W2k/XP) and Spybot, fixing anything they say.

    In SpywareBlaster - Always enable all protection after updates
    In SpyBot - After an update run immunize

    Check for updates and run weekly
    ===================

    AntiVirus!

    Get the free AVG 7 install it, check for updates and run a full scan

    AVG 7 - http://free.grisoft.com/freeweb.php/doc/2/
    ======================

    Clean [​IMG] - If you feel it is fixed, mark it solved via thread tools above - if not what is the current situation?

    Restore points
    Turn off restore points, boot, turn them back on – here’s how

    XP
    http://service1.symantec.com/SUPPOR...2001111912274039?OpenDocument&src=sec_doc_nam
     
  15. loumacat

    loumacat Thread Starter

    Joined:
    Jul 29, 2006
    Messages:
    10
    Hello

    Well I have made some progress. I downloaded spywareBlaster, SpyBot and AVG 7, with updates and scans. In AVG found 47 problems and fixed six of the twelve problems. SpyBot found many problems and fixed them.

    I downloaded AdAware and tried to use the scan twice. Each time the computer froze and I could not end the task. I had to shut down the computer improperly. So I deleted the software from my desktop. Way too much trouble.

    As far as adding MS Windows Defender - I could not find the webpage. A general page of MS products and services comes up. I can find MS Defender under the security link on that page, but it is called Beta 2. Can't find any references to Defender and XP or W2K.

    Haven't got as far as to restoring anything, but I think I am making progress. It does sound as though you are recommending running AVG 7 after I install and run the MS Windows Defender. Or maybe it doesn't make any difference in what order they were run.
    Please advise.
     
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