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Help! printer is not working: Spooler

Discussion in 'Hardware' started by monkyking6, Jul 2, 2007.

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  1. monkyking6

    monkyking6 Thread Starter

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    I can't add new printer because print spooler service is not running
     
  2. Triple6

    Triple6 Moderator

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    Go to Start -> Run -> type Services.msc and press Enter.

    Scroll down the list of services until you find "Print Spooler" and make sure it is set to Automatic. If its not, right click on it, click Properties, set it to Automatic and click Apply. Then click Start and see if it starts or if you get an error. If it starts then close the Services and try reinstalling the printer again.
     
  3. monkyking6

    monkyking6 Thread Starter

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    it is on automatic, but it says service status stopped. When I push start it doesn't work.
     
  4. Triple6

    Triple6 Moderator

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    Do you get an error when you try to start it?

    What about the Remote Procedure Call (RPC) Service? It needs to be set to Manual or Automatic as well.
     
  5. monkyking6

    monkyking6 Thread Starter

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  6. monkyking6

    monkyking6 Thread Starter

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    --------------------------------------------------------------------------------------------------
    chould not start the print spooler service on local computer
    error: 1068 the dependency service or group failed to start
    --------------------------------------------------------------------------------------------------
     
  7. Triple6

    Triple6 Moderator

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    Did you starting the RPC service?

    Have you tried this: Go to Start -> Run -> CMD and press Enter. Then type SFC /SCANNOW and then press ENTER. It should run the System File Checker Utility and check for corrupt or missing files.

    Also go to the Event Log under Administrative Tools and look for errors under System.

    Is there any background to this issue? Has this computer had any problems, has it has a printer before? What version of Windows, what printer have you tried installing and did you use the correct/latest drivers for the installed operating system?
     
  8. monkyking6

    monkyking6 Thread Starter

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    --------------------------------------------------------------------------------------------------
    files that are required for window to run properly must be copied to the dll cache
    insert windows xp professional service pack 2 cd now
    ---------------------------------------------------------------------------------------------------
    I have never had any printer problems before. xp windows. installing hp deskjet 3910.
     
  9. stantley

    stantley

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    Go into Services > Print Spooler > Dependences and see if there is anything in there in addition to RPC. If have (or had) a Lexmark printer you might have LexBce Server service that also needs to be started.
     
  10. Triple6

    Triple6 Moderator

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    Yes, system file checker does need you to insert your Windows XP CD, do you not have one?

    Have you uninstalled all the previously installed printers?
     
  11. monkyking6

    monkyking6 Thread Starter

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    yes i uninstalled all printers previously. looking for cd.
     
  12. monkyking6

    monkyking6 Thread Starter

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    ran program with cd, no problems came up. viewed event viewer in system and lots of errors.
     
  13. Triple6

    Triple6 Moderator

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    Could you elaborate on some of those errors?
     
  14. monkyking6

    monkyking6 Thread Starter

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    There mostly service control manager they all have the date of today alot of them are event number 7001 and 7023 its N/a for what user there on but we only have one user acount and the catagory is "none" and i whould like to thank you for all the time you have put into helping us. thanks
     
  15. Triple6

    Triple6 Moderator

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    Did you have a Lexmark? Do you have a Lexbces Service listed?

    Also reboot if you haven't done so since we started.
     
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