Help! printer is not working: Spooler

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Go to Start -> Run -> type Services.msc and press Enter.

Scroll down the list of services until you find "Print Spooler" and make sure it is set to Automatic. If its not, right click on it, click Properties, set it to Automatic and click Apply. Then click Start and see if it starts or if you get an error. If it starts then close the Services and try reinstalling the printer again.
 

monkyking6

Thread Starter
Joined
Jun 3, 2007
Messages
89
it is on automatic, but it says service status stopped. When I push start it doesn't work.
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Do you get an error when you try to start it?

What about the Remote Procedure Call (RPC) Service? It needs to be set to Manual or Automatic as well.
 

monkyking6

Thread Starter
Joined
Jun 3, 2007
Messages
89
--------------------------------------------------------------------------------------------------
chould not start the print spooler service on local computer
error: 1068 the dependency service or group failed to start
--------------------------------------------------------------------------------------------------
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Did you starting the RPC service?

Have you tried this: Go to Start -> Run -> CMD and press Enter. Then type SFC /SCANNOW and then press ENTER. It should run the System File Checker Utility and check for corrupt or missing files.

Also go to the Event Log under Administrative Tools and look for errors under System.

Is there any background to this issue? Has this computer had any problems, has it has a printer before? What version of Windows, what printer have you tried installing and did you use the correct/latest drivers for the installed operating system?
 

monkyking6

Thread Starter
Joined
Jun 3, 2007
Messages
89
--------------------------------------------------------------------------------------------------
files that are required for window to run properly must be copied to the dll cache
insert windows xp professional service pack 2 cd now
---------------------------------------------------------------------------------------------------
I have never had any printer problems before. xp windows. installing hp deskjet 3910.
 
Joined
May 22, 2005
Messages
7,091
Go into Services > Print Spooler > Dependences and see if there is anything in there in addition to RPC. If have (or had) a Lexmark printer you might have LexBce Server service that also needs to be started.
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Yes, system file checker does need you to insert your Windows XP CD, do you not have one?

Have you uninstalled all the previously installed printers?
 

monkyking6

Thread Starter
Joined
Jun 3, 2007
Messages
89
ran program with cd, no problems came up. viewed event viewer in system and lots of errors.
 

monkyking6

Thread Starter
Joined
Jun 3, 2007
Messages
89
There mostly service control manager they all have the date of today alot of them are event number 7001 and 7023 its N/a for what user there on but we only have one user acount and the catagory is "none" and i whould like to thank you for all the time you have put into helping us. thanks
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
Did you have a Lexmark? Do you have a Lexbces Service listed?

Also reboot if you haven't done so since we started.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top