1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

In Progress Help security warning

Discussion in 'Virus & Other Malware Removal' started by panuts, Apr 6, 2016.

Thread Status:
Not open for further replies.
Advertisement
  1. panuts

    panuts Thread Starter

    Joined:
    Dec 29, 2006
    Messages:
    112
    I was trying to download something from adfly and got a microsoft security warning can you help. Please.
     
  2. panuts

    panuts Thread Starter

    Joined:
    Dec 29, 2006
    Messages:
    112
    I ran Frst64 here are the results.
     

    Attached Files:

  3. panuts

    panuts Thread Starter

    Joined:
    Dec 29, 2006
    Messages:
    112
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Athlon(tm) II X4 630 Processor, AMD64 Family 16 Model 5 Stepping 2
    Processor Count: 4
    RAM: 5887 Mb
    Graphics Card: NVIDIA GeForce 9100, 256 Mb
    Hard Drives: C: Total - 942583 MB, Free - 803298 MB; D: Total - 11182 MB, Free - 1338 MB;
    Motherboard: PEGATRON CORPORATION, VIOLET6
    Antivirus: Microsoft Security Essentials, Updated and Enabled
     
  4. panuts

    panuts Thread Starter

    Joined:
    Dec 29, 2006
    Messages:
    112
    Now I am getting phone calls. Please help.
     
  5. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    33,907
    Hiya panuts

    Sorry for the lateness in a reply, these forums can be very busy :(

    Are you still having this problem? If so, can you run a fresh FRST log again, and we'll go from there :)

    Thanks

    eddie
     
  6. panuts

    panuts Thread Starter

    Joined:
    Dec 29, 2006
    Messages:
    112
    Eddie the frst that is attached was a recent one. And yes I still have problem. Please help.
     
  7. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    33,907
    Okay, had a look through the above logs, and nothing major jumps out. That doesn't mean nothing is there, just need to look deeper.

    You said this at the beginning:

    Can you remember what the warning said? I know you also mentioned getting phone calls, so lets see if something is lurking behind the scenes :)

    -----

    I see you have Malwarebytes Anti-Malware installed. Start it up, and then do the following:

    • On the Settings tab > Detection and Protection tab, Detection Options, make sure that all three entries are ticked
    • Under Non-Malware Protection tab Change PUP and PUM entries to Treat detections as Malware
    • Click on the Scan tab, then click on Scan Now. If an update is available, click the Update Now button.
    • If an update is found, you will be prompted to download and install the latest version.
    • Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
    • When the scan is complete, click Apply Actions.
    • Reboot your computer if prompted.

    To get the log from Malwarebytes do the following:

    • Click on the History tab > Application Logs.
    • Double click on the scan log which shows the Date and time of the scan just performed.
    • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply‚Ķ

    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.


    -------------

    Go here, to download and save AdwCleaner.exe to your desktop.

    [​IMG]

    Just click on the Download Now @bleepingcomputer

    Note: It looks like a gray bug with 6 black legs.

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the Scan button, then click "OK".

    Allow the scan process to finish.

    If it appears to freeze, be patient for a few minutes.

    When it's finished, click on the Report button.

    Return here to your thread, then copy-and-paste the ENTIRE log here



    Thanks

    eddie
     
  8. panuts

    panuts Thread Starter

    Joined:
    Dec 29, 2006
    Messages:
    112
    Sorry Here is the log . I have to do this when I am off.
     

    Attached Files:

  9. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    33,907
    Any joy with AdwCleaner?
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1169291

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice