Help solving slow pc problem

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ajrobson

Thread Starter
Joined
Aug 2, 2006
Messages
283
My pc spec is:

AMD Phenom II x6 1090T 3.20 GHz
12.0 GB Ram
Windows is running on a 1TB Samsung HD103SJ ATA

Opening a program seems to take ages, can anyone suggest things I can do to try to get to the root and solve the reason my pc is running so slow?

I've run a virus scan which found nothing.
I've got windows to run disk defrag every day, the hard drive says 0% fragmented.
I've got all the latest updates from Windows.

Any ideas?
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy and paste the scan log from Notepad into your next reply.
6- Do not "Fix" anything unless advised to do so.

For Windows 7 and Vista:

If Windows is denying access to the Hosts file, disable the UAC and run HijackThis again.
 

ajrobson

Thread Starter
Joined
Aug 2, 2006
Messages
283
Thanks for the reply.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 08:28:26, on 19/11/2011
Platform: Windows 7 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7600.16722)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Sophos\AutoUpdate\ALMon.exe
C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCU.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files (x86)\Last.fm\LastFM.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe
C:\Program Files (x86)\Safari\Safari.exe
C:\Users\AJRobson\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\AJRobson\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\AJRobson\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit2WebProcess.exe
C:\Users\AJRobson\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\AJRobson\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\AJRobson\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:61495
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: SearchHook Class - {BC86E1AB-EDA5-4059-938F-CE307B0C6F0A} - C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\AddressBarSearch.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SophosBHO.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Microsoft Web Test Recorder 10.0 Helper - {DDA57003-0068-4ed2-9D32-4D1EC707D94D} - C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\IDE\PrivateAssemblies\Microsoft.VisualStudio.QualityTools.RecorderBarBHO100.dll
O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
O4 - HKLM\..\Run: [BCU] "C:\Program Files (x86)\DeviceVM\Browser Configuration Utility\BCU.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MIF5BA~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - AppInit_DLLs: C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AppleChargerSrv - Unknown owner - C:\Windows\system32\AppleChargerSrv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
O23 - Service: Volume Shadow Copy (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

--
End of file - 9124 bytes
 

Phantom010

Trusted Advisor
Joined
Mar 9, 2009
Messages
34,796
Download, install and run the free version of Malwarebytes' Anti-Malware.

Click Update > Check for Updates.

When the definition files have updated, click OK.

Click the Scanner tab > Perform quick scan > Scan.

If infections are found during the scan, the number of infections will be highlighted in red.

When the scan is finished, click Show Results.

Make sure that everything is selected, then click Remove Selected.

If you're prompted to restart to finish the removal process, click Yes.

Start Malwarebytes' Anti-Malware again.

Click the Logs tab.

Highlight the scan log entry, then click Open.

When the scan log appears in Notepad, copy and paste it into your next reply.

===================================================================
Download, install and run the free version of SUPERAntiSpyware.

Click Check for Updates.

When the definition files have updated, click Close.

Select Perform Quick Scan and clickon Scan your Computer.

If infections or problems are found during the scan, a list will appear.

When the scan is finished and the scan summary window appears, click OK.

Make sure that everything in the list is selected, then click Next.

If you're prompted to restart to finish the removal process, click Yes.

Start SUPERAntiSpyware again.

Click View Scan Logs.

Highlight the scan log entry, then click View Selected Log.

When the scan log appears in Notepad, copy and paste it into your next reply.

 
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