HELP!! Spyware knocked out device manager

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melonhead

Thread Starter
Joined
May 6, 2002
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882
Hi -

I went to work on a client's computer and immediately recognized that they had the CWW trojan spyware or whatever the current name. Since they were being knocked off the internet frequently, I installed and ran spybot from a CD that I had brought and also CWW shredder. I was unable to downloads updates because of the internet conflict.

Anyway after I ran the spybot and CWW shredder I attempted to download upgrades and to get on the internet to install adaware and was unsuccessful. Went thru the normal routine to check problems. When I opened up device manager NOTHING is there. I went to system restore to try to restore and there are no restore points.

I attempted to add hardware, but when I click on it nothing happens.

Both McAfee and Norton on installed on their computer. I was going to uninstall them both and download AVG since they haven't updated or run either of them in two years and was going to download AVG. And, of course, I know they should only have one antivirus runnning. Anyway, I hadn't done that yet. However, after running the spybot they both came up with error messages when rebooting that someone unauthorized had changed settings and a virus or attacker could possibly be attempting to disable protection.

A msdos prompt box also appears titled c: winnt\xhovdkeh.exe with nothing in it.

Obviously, I cannot get on the internet so I didn't run hijack this since I could not copy and paste it to you. I took their computer to my house (orginally thinking I could network off of mine) that was before I discovered that they cannot detect their ethernet card. I mention this because if worse comes to worse I could retype hijack this into one of my computers. However, I was hoping the symptoms would prompt one of you pros to suggest a few actions that I could at least get back device manager to get internet or network connection.

I have turned off the computer and it does not recognize that hardward is missing.

Please help!

Thanks in advance
 

melonhead

Thread Starter
Joined
May 6, 2002
Messages
882
Oops! I meant to post this in security. I'm going to recopy in there and I will post to have a moderator move.
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
In the future just report the thread as you did and ask for a move instead of reposting.

I'll close this one.
 
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