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HELP!! Spyware knocked out device manager

Discussion in 'Windows XP' started by melonhead, Sep 2, 2004.

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  1. melonhead

    melonhead Thread Starter

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    Hi -

    I went to work on a client's computer and immediately recognized that they had the CWW trojan spyware or whatever the current name. Since they were being knocked off the internet frequently, I installed and ran spybot from a CD that I had brought and also CWW shredder. I was unable to downloads updates because of the internet conflict.

    Anyway after I ran the spybot and CWW shredder I attempted to download upgrades and to get on the internet to install adaware and was unsuccessful. Went thru the normal routine to check problems. When I opened up device manager NOTHING is there. I went to system restore to try to restore and there are no restore points.

    I attempted to add hardware, but when I click on it nothing happens.

    Both McAfee and Norton on installed on their computer. I was going to uninstall them both and download AVG since they haven't updated or run either of them in two years and was going to download AVG. And, of course, I know they should only have one antivirus runnning. Anyway, I hadn't done that yet. However, after running the spybot they both came up with error messages when rebooting that someone unauthorized had changed settings and a virus or attacker could possibly be attempting to disable protection.

    A msdos prompt box also appears titled c: winnt\xhovdkeh.exe with nothing in it.

    Obviously, I cannot get on the internet so I didn't run hijack this since I could not copy and paste it to you. I took their computer to my house (orginally thinking I could network off of mine) that was before I discovered that they cannot detect their ethernet card. I mention this because if worse comes to worse I could retype hijack this into one of my computers. However, I was hoping the symptoms would prompt one of you pros to suggest a few actions that I could at least get back device manager to get internet or network connection.

    I have turned off the computer and it does not recognize that hardward is missing.

    Please help!

    Thanks in advance
     
  2. melonhead

    melonhead Thread Starter

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    I failed to mention that the OS is XP.
     
  3. melonhead

    melonhead Thread Starter

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    Oops! I meant to post this in security. I'm going to recopy in there and I will post to have a moderator move.
     
  4. cybertech

    cybertech Retired Moderator

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    Did you repost or do you want this moved?
     
  5. melonhead

    melonhead Thread Starter

    Joined:
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    Messages:
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    I reposted. Thank you.
     
  6. ~Candy~

    ~Candy~ Retired Administrator

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    In the future just report the thread as you did and ask for a move instead of reposting.

    I'll close this one.
     
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