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HELP Super Slow Internet Upload Speeds - Mainly on XP

Discussion in 'Networking' started by ScottPk, May 6, 2014.

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  1. ScottPk

    ScottPk Thread Starter

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    Hi,

    I have a weird issue that I hope someone can help with.

    I have a Business Network connected to XLN Telecom FTTC Fibre, going through the BT Openreach Modem and a Netgear WNDR4500 Router. The Router then connects to a Netgear ProSafe Switch.
    I have about 12 XP Desktops and Notebooks on my network (business so need XP really).

    Recently the Microsoft Security Essentials program started crashing the PCs and hanging on the welcome screen, so I just removed it, and all was well.
    A few days later ALL the XP PCs have experienced seriously slow UPLOAD Speeds when doign a Speed Test. The Fibre but it has always been slow, around 8mbps download and 2 - 4mpbs upload. On the XP machines I am getting 5mbps download but only 0.01mbps upload, with a ping of about 300ms.

    Gmail and most websites work okay, but secure websites such as eBay and my website CP go really slow or time out. Some websites are also very slow, but if you us IE InPrivate or Chrome Incognito they seem to work much faster.

    I thought it was the line, so changed router, factory reset modem, bypassed all the network (connecting a PC directly to the modem and router), had the ISP do line checks.
    BTOpenreach have been and tested the line and equipment (they said everything seemed fine) but changed the Filter in the socket and the Modem to the latest design.

    I have also tried a few virus and malware tools to make sure it is not a virus (which would be strange on ALL the PCs at the same time anyway)

    2 of the guys who work for me have their own PCs (freelance) so I did the same test on theirs (Macbook Pro and Win8 PC). 6mbps download, 4.8mbps upload and 120ms ping.
    The Mac seems to run fine in normal use, but the Win8 PC has a lot of issues logging into Secure Sites.

    On the XP Machines, I get the same results in Chrome, IE and FireFox. On one machine with IE InPrivate it gave the same Speed Test results as the Mac / Win8 once, but now it won't replicate it.

    Safe Mode speeds are exactly the same.

    On my android phone, tried to log in to eBay

    Connected to WiFi it took ages with some timeouts.
    Connected the EE 4G it was instant.

    So I did another test.

    On this XP laptop I am writing on I did a speedtest using various setups

    Connected to WiFi - 5.28 Download / 0.015 Upload / 273ms Ping
    Connected via LAN 1 - 5.28 Download / 0.014 Upload / 232ms Ping
    Connected via LAN 2 - 3.53 Download / 0.009 Upload / 503ms Ping
    EE 4G WiFi Hotspot - 4.85 Download / 4.60 Upload / 459ms Ping

    LAN 1 is through my Netgear Router and BT Fibre Modem.
    LAN 2 is connected directly to the BT Fibre Modem with my XLN (my ISP) Router. This was using pre made RJ45 Cables.

    As a further test, I found a USB WiFi Dongle so installed that on my main desktop.
    Connected to LAN I get the same terrible Upload.
    Connect it to the WiFi hotspot (my Android 4G Phone) and its back to normal, all websites work as they should.

    Since I did all the testing, XLN have took the testing Cap off my line, and I now get 25mb+ Download, but still the same upload.

    Does anyone have any ideas? It has been like this for almost 2 weeks now.

    Thanks

    Scott
     
  2. kanaitpro

    kanaitpro Account Closed

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    have you ran any sort of network resources testing to see if anything is using the resources? it would be strange that all of the xp's are having the smae problems at the same time, but it could be that they are hijacked or being pwned. since the issue started with mse, i would start looking at something which may have gotten hosed when it got removed. maybe a zero day being used that nobody knows about yet? that's a good one you have there, good luck with it, this wasn't much help at all, sorry.
     
  3. Couriant

    Couriant Trusted Advisor

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    James
    Check with the internet provider if they see any uploading bandwidth usage. I assume you don't have a modem per say to test due to the fibre connection?
     
  4. ScottPk

    ScottPk Thread Starter

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    What do you mean by a Network Resources test?

    ISP have not said anything about it.

    The FTTC has a BT Openreach Modem, but this cannot be diagnosed, it seems to be locked

    Thanks
     
  5. kanaitpro

    kanaitpro Account Closed

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    testing to see what resources are in use on the network, things like nmap or the like. you can also use netstat to monitor network connections and what is connected to where. you should be able to find some of these out there, don't have time to post links right now, sorry.
     
  6. Couriant

    Couriant Trusted Advisor

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    First Name:
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    Are you able to connect a computer directly to the modem? if so try that way for troubleshooting.
     
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