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HELP! Unable to access programs after Win Update

Discussion in 'Windows XP' started by nolly, Apr 18, 2004.

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  1. nolly

    nolly Thread Starter

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    Dec 27, 2003
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    I d/l Windows update yesterday. I rebooted and now I can't access programs, text files even IE and Outlook. Can't run HT to post a log. Called Dell and they walked me through a system restore but it didn't work. Unfortunately, I also don't have a floppy drive so I couldn't backup anything even if I could access the program. Dell said that this is a common occurrence after Win Update but could give me no suggestions. I'm hoping someone here can help me.
    Thanks,
    Nolly
     
  2. rude

    rude

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    Mar 8, 2004
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    The hotfix that seems to be causing this problem is 823802 and so far the only advice I've seen is to uninstall it and you should be OK.

    A search through Microsoft's Knowledge Base turned this up:
    http://support.microsoft.com/default.aspx?scid=kb;en-us;Q823802

    It doesn't sound like your problem but maybe their solution will help
     
  3. nolly

    nolly Thread Starter

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    Thanks Rude. Unfortunately, I can't go into add/remove programs (and I don't know how to uninstall any other way-kinda new to PC's) I'm on a network computer right now and have tranferred most of my imporant files here. I guess I'll just re-install evrything. *sigh* lol
     
  4. rude

    rude

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    Can you get into safemode?
     
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