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Help w/ clean-up, please

Discussion in 'Windows XP' started by danjob, Jan 23, 2007.

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  1. danjob

    danjob Thread Starter

    Joined:
    Jun 18, 2005
    Messages:
    9
    My wife's machine has been running slowly, and I am certain it is full of junk. Earlier I had improved things amazingly by uninstalling McAffee and replacing w/ AVG. Now it's all bogged down again, and a reboot does little to help. In addition, some Windows features have been squirrely for a long time, for example the Windows task bar likes to disappear and not come back. We've never been able to get Eudora (free version) to function properly. Soooooo...here's the lowdown. Any and all help is appreciated.

    Dell Inspiron 2600
    PIII
    Mobile CPU 1133 MHz
    722 MHz, 256 MB of RAM

    Windows XP
    Home Edition v. 2002, sp 2

    Logfile of HijackThis v1.99.1
    Scan saved at 9:51:12 AM, on 1/23/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\DELL\AccessDirect\dadapp.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mim.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Hijack This\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O4 - HKLM\..\Run: [DadApp] C:\Program Files\DELL\AccessDirect\dadapp.exe
    O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
    O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\OfficeXP\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://bin.mcafee.com/molbin/Shared/ComCtl32/6,0,80,22/ComCtl32.cab
    O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/280281d11a9ccbe4ea05/netzip/RdxIE601.cab
    O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://img.slate.msn.com/apps/svj/MSSurVid.cab
    O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    The log looks fine. I think the RAM amount could definitely be a part of the problem. 256 is low for Windows XP.
    Also, has the system been defragged recently?
     
  3. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
    You can cut down on the programs running at startup and gain a bit . .

    None of these need to run at startup:

    C:\Program Files\DELL\AccessDirect\dadapp.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mim.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mim.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
     
  4. danjob

    danjob Thread Starter

    Joined:
    Jun 18, 2005
    Messages:
    9
    Thank you. That seemed to help. I was unable to figure out how to disable mdm.exe at startup, and it doesn't show up on the "system information/software environment" utility. But that doesn't seem to matter.

    I think the biggest problem was that the system tried to run an AVG virus scan every time she woke it up, and that slows down everything dramatically.

    I guess I need to upgrade memory. Crucial.com says that I need an "authorized service center" to access one of the 2 memory slots- I can't do it myself. Is anyone familiar with this information - is this just a standard disclaimer or do I really need to go to a Dell service center? Thanks.
     
  5. danjob

    danjob Thread Starter

    Joined:
    Jun 18, 2005
    Messages:
    9
    PS the hd had not been defragged in like forever...didn't seem to make a lot of difference, though.
     
  6. Billy the Adult

    Billy the Adult

    Joined:
    Dec 27, 2006
    Messages:
    644
    Hi Dan.. CB is correct.. Adding another 256 RAM would be the single best thing you could do for your Dell. If you don't know which type you need you can go to www.crucial.com and do the walk through for your model.
     
  7. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
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