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Help w/Windows ME Issues(?)

Discussion in 'Earlier Versions of Windows' started by Jdlucas, Oct 12, 2003.

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  1. Jdlucas

    Jdlucas Thread Starter

    Joined:
    Aug 29, 2003
    Messages:
    34
    I was wondering if someone could take a look at this HijackThis log file from my sister's computer. She's been having several issues with slowness and freezing. I removed the CD-RW drive and it seemed to have completely resolved the worst of it, (I think the drive was bad or perhaps it just needs swapped)however, there are still some things in her startup that I need help with identifying. It may be virus related but wanted someone else to take a look. She's been getting a Malicious file alert for a "hlpctr.exe" file that I can't seem to find as well......



    Logfile of HijackThis v1.96.2
    Scan saved at 7:11:35 PM, on 10/12/2003
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\PCTVOICE.EXE
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\CPQEADM.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
    C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\EAUSBKBD.EXE
    C:\COMPAQ\CPQINET\CPQINET.EXE
    C:\PROGRAM FILES\COMPAQ\DIGITAL DASHBOARD\DEVGULP.EXE
    C:\WINDOWS\SYSTEM\SHPC32.EXE
    C:\WINDOWS\SYSTEM\LEXBCES.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\WINDOWS\SYSTEM\LEXBCES.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\PROGRAM FILES\HP DLA\DLATRAY.EXE
    C:\WINDOWS\SYSTEM\DLA\TFSWCTRL.EXE
    C:\PROGRAM FILES\HP CD-DVD\UMBRELLA\HPCDTRAY.EXE
    C:\PROGRAM FILES\HOTBAR\BIN\4.3.5.0\HBINST.EXE
    C:\PROGRAM FILES\INCREDIMAIL\BIN\INCMAIL.EXE
    C:\WINDOWS\SYSTEM\LEXPPS.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=searchbar&LC=0409
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=search&LC=0409
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?c=3c00&s=consumer&LC=0409
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=searchbar&LC=0409
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=searchbar&LC=0409
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=search&LC=0409
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\PROGRAM FILES\HOTBAR\BIN\4.3.5.0\HBHOSTIE.DLL
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\PROGRAM FILES\HOTBAR\BIN\4.3.5.0\HBHOSTIE.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
    O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
    O4 - HKLM\..\Run: [PCTVOICE] pctvoice.exe
    O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
    O4 - HKLM\..\Run: [EACLEAN] C:\Program Files\Compaq\Easy Access Button Support\eaclean.exe
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [CPQInet] c:\compaq\CPQInet\CpqInet.exe
    O4 - HKLM\..\Run: [Digital Dashboard] C:program Files\Compaq\Digital Dashboard\DevGulp.exe
    O4 - HKLM\..\Run: [LexStart] lexstart.exe
    O4 - HKLM\..\Run: [LexmarkPrinTray] PrinTray.exe
    O4 - HKLM\..\Run: [SHPC32] shpc32.exe
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE
    O4 - HKLM\..\Run: [CMESys] "C:\PROGRAM FILES\COMMON FILES\CMEII\CMESYS.EXE"
    O4 - HKLM\..\Run: [HP DLA] "C:\Program Files\HP DLA\dlatray.exe" /t
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [HP CD-DVD] C:\Program Files\HP CD-DVD\Umbrella\hpcdtray.exe
    O4 - HKLM\..\Run: [HPCDRW Reminder] "C:\Program Files\HP CD-DVD\Webreg\Navbrowser.exe" /r /i "C:\Program Files\HP CD-DVD\Webreg\NavLoad.ini"
    O4 - HKLM\..\Run: [HP Product Reminder] "C:\PROGRAM FILES\HP CD-DVD\WEBREG\NAVBROWSER.EXE" /r /i "C:\Program Files\HP CD-DVD\Webreg\NavLoad.ini"
    O4 - HKLM\..\Run: [Hotbar] C:\PROGRAM FILES\HOTBAR\BIN\4.3.5.0\HBINST.EXE /Upgrade
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
    O4 - HKCU\..\Run: [MoneyStartUp] c:\Program Files\Microsoft Money\System\Money Startup.exe
    O4 - HKCU\..\Run: [IncrediMail] C:\PROGRAM FILES\INCREDIMAIL\BIN\IncMail.exe /c
    O4 - HKCU\..\RunServices: [MoneyStartUp] c:\Program Files\Microsoft Money\System\Money Startup.exe
    O4 - HKCU\..\RunServices: [IncrediMail] C:\PROGRAM FILES\INCREDIMAIL\BIN\IncMail.exe /c
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Translate (HKLM)
    O9 - Extra 'Tools' menuitem: AV &Translate (HKLM)
    O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL (HKLM)
    O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host (HKLM)
    O9 - Extra 'Tools' menuitem: AV Live (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
    O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297C} - http://download.weatherbug.com/minibug/tricklers/AWS/minibuginstaller.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37679.7229976852
    O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - http://officeupdate.microsoft.com/TemplateGallery/downloads/outc.cab
    O16 - DPF: {289AB47F-5B57-4FEA-95E2-BCB40B6C26A3} (IEDownloader Class) - http://www.casinodelrio.com/axdownload/ptdownloader.cab
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,849
    First Name:
    Rob
    The drive could have bad, or the software was corrupted, or it could be a power issue. Anyways the point is don't blame the drive just yet.

    I see some Adware/Spyware and maybe something that could be a virus.

    Go here to do a virus scan: http://securityresponse.symantec.com/

    And download, update, and run Adaware and Spybot. Fix all problems they find, then repost a new hijackThis log.

    http://spywareinfo.com/downloads.php?cat=sp#det
     
  3. Jdlucas

    Jdlucas Thread Starter

    Joined:
    Aug 29, 2003
    Messages:
    34
    Thank you. I will try this and get back.
     
  4. Jdlucas

    Jdlucas Thread Starter

    Joined:
    Aug 29, 2003
    Messages:
    34
    Sorry it took me so long.

    I learned a lot from the website you provided with info. on Adaware and Spybot... Thanks!

    I actually decided to re-build my sister's computer, so didn't need to investigate further.

    Thanks for your help.

    Jennifer
     
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