help! WIFI and ethernet are playing up?

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shaun91

Thread Starter
Joined
Nov 13, 2011
Messages
4
It started when I 1st got the laptop a month ago, I could get wifi connection but roughly, every 30minutes or when alot of stuff was happening on IM (msn messenger) the connection stopped, and it said on diognostics that the gateway closed but after that it would be normal until another 30 minutes. then yesterday.......wifi wont connect to my hub, only ethernet will allow internet access?

heres my spec:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Pentium(R) CPU B940 @ 2.00GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 2
RAM: 3947 Mb
Graphics Card: Intel(R) HD Graphics Family, 1845 Mb
Hard Drives: C: Total - 461477 MB, Free - 338136 MB; E: Total - 99 MB, Free - 61 MB;
Motherboard: Acer, JE50_HR
Antivirus: avast! Antivirus, Updated and Enabled
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
can we see the following when connected to the router with a cable and then repeat when connected / try to connect to the wireless


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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

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Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
 

shaun91

Thread Starter
Joined
Nov 13, 2011
Messages
4
THIS IS WITH JUST A WIRED CONNECTION....
Windows IP Configuration
Host Name . . . . . . . . . . . . : shaun-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : CC-AF-78-00-07-E0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : B8-70-F4-94-34-2C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::75d7:79b4:4cff:fdca%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 19 November 2011 17:59:37
Lease Expires . . . . . . . . . . : 19 November 2011 19:09:43
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 364409076
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-0A-5B-82-CC-AF-78-00-07-E0
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : CC-AF-78-00-07-E0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{15EE1F2B-1FEE-44DA-BCF8-36219E876C6F}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2a:15c4:ade5:3d69(Preferred)
Link-local IPv6 Address . . . . . : fe80::2a:15c4:ade5:3d69%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{D70E938B-9611-493C-8106-16BDDD66CF9F}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

-------------------------------------------------------------------------------------------

THEN THIS IS WITH A WIRELESS CONNECTION

Windows IP Configuration
Host Name . . . . . . . . . . . . : shaun-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : CC-AF-78-00-07-E0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : B8-70-F4-94-34-2C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : CC-AF-78-00-07-E0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c09a:41a2:3964:2ca1%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 19 November 2011 18:06:05
Lease Expires . . . . . . . . . . : 19 November 2011 19:16:23
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 248295288
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-0A-5B-82-CC-AF-78-00-07-E0
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{15EE1F2B-1FEE-44DA-BCF8-36219E876C6F}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2a:15c4:ade5:3d69(Preferred)
Link-local IPv6 Address . . . . . : fe80::2a:15c4:ade5:3d69%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{D70E938B-9611-493C-8106-16BDDD66CF9F}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
can we see the ping tests when connected by wireless and xirrus
 

shaun91

Thread Starter
Joined
Nov 13, 2011
Messages
4
There is no problem with ethernet only the wireless, so these are done with only the wireless connection

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\shaun>ping 192.168.01
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=6ms TTL=64
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 6ms, Average = 5ms
------------------------------------------------------------------------------------------------
THAT WAS THE DEFAULT GATEWAY ONE AND NOW FOR THE GOOGLE.COM---->
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\shaun>ping google.com
Pinging google.com [209.85.229.99] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 209.85.229.99:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
------------------------------------------------------------------------------------------------
C:\Users\shaun>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=120ms TTL=51
Reply from 209.183.226.152: bytes=32 time=120ms TTL=51
Reply from 209.183.226.152: bytes=32 time=121ms TTL=51
Reply from 209.183.226.152: bytes=32 time=121ms TTL=51
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 120ms, Maximum = 121ms, Average = 120ms
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
that a DNS issue shown on the ping tests

try setting the wireless DNS to use google open dns - see below 8.8.8.8. and 8.8.4.4
if that works all ok - then we can set those up in the router - so you can use auto dns and all devices

------------------------------------------------------------------------

Google public DNS

Google public DNS
http://code.google.com/speed/public-dns/

Theres also a link on how to setup those DNS IP address
http://code.google.com/speed/public-dns/docs/using.html

------------------------------------------------------------------------
 
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