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Help! Windows 10 PC in BSOD boot loop!

Discussion in 'Windows 10' started by Coco767, Jun 17, 2018.

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  1. Coco767

    Coco767 Thread Starter

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    I just bought a used Dell Latitude E6330 at an auction. Yesterday it had a BSOD, sound worked. Today, I was trying to watch a YouTube video, no sound, volume at 70 percent, then I got a BSOD, turned into a BSOD boot loop. I tried to get into the BIOS, but couldn’t. I got into the startup repair menu, yesterday I went into restore. It is now in a freeze, touchpad buttons unresponsive, said windows didn’t start right yesterday. Please help! It’s running Windows 10. Touchpad buttons worked just fine before.
     
  2. dmccoy

    dmccoy

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    If you can access the bios, then first run the dell diagnostics. Then try starting as follows and let me know if you can boot into any of the safe mode options or command prompt.

    Force Safe Mode with Power On/Off

    1. Press the Power On/Off button to Start and Shut Down the computer as soon as you see the rotating loading circle
    2.Repeat this 2-3 times to stat the Windows Recovery Environment.
    3. Select Troubleshoot > Advanced options > Startup Settings > Restart from the Choose an Option screen.
    4. After your PC restarts, select one of the following Safe Mode options you are instructed to from the Start Up Settings menu:
    • Safe Mode (4)
    • Safe Mode with Networking (5)
    • Command Prompt (6)
    5. Wait for Safe Mode to load.
    6. Logon with an Administrator account if needed.
     
  3. flavallee

    flavallee Trusted Advisor

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    If you bought that Dell Latitude E6330 laptop at an auction, it most likely contains all the debris and issues from its previous owner.
    You really need to do a clean reinstall and get a fresh start with it.

    What's the exact 7-character "service tag" number on it?
    What's the exact Windows version on its Certificate-Of-Authenticity sticker?

    That model laptop is about 6 years old, so I'm guessing it originally came with Windows 7 64-bit.

    --------------------------------------------------------------
     
  4. Coco767

    Coco767 Thread Starter

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    I have to check the model number, one of my friends is trying to fix it. I do remember the blue screen error, it was MEMORY_MANAGEMENT. From what I've watched on YouTube, and looked up online about it, I think it might need new RAM, but I'm not sure. Anyways, I could have got a virus somehow either, but I don't think so. And in the Recovery menu, the touchpad is really slow in reacting, and when i try to do a recovery option it just freezes up. I know this because the day I did the original post I tried it gen it popped up.
     
  5. dmccoy

    dmccoy

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  6. flavallee

    flavallee Trusted Advisor

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    According to the on-line reviews for it, the Dell Latitude E6330 laptop was introduced in 2012 and came with Windows 7.
    The 7-character service tag number on yours will confirm if Windows 7 originally came in it.
    The C-O-A sticker on yours will also confirm that.

    If one of your friends is trying to fix your laptop, there's no point in us trying to help you until you get it back.
    Personally, I don't believe it's a RAM module issue.

    ---------------------------------------------------------------
     
    Last edited: Jun 29, 2018
  7. jenae

    jenae

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    Hi, well if you receive a BSOD indicated by a memory_management failure, then it is most certainly a memory issue, it may not be caused by Ram, it can be caused by failing cpu memory controller, we should firstly check Ram. Please run the ram test suggested by dckeks.
    Also open a cmd prompt as admin (search and type:- command prompt, right click on the returned command prompt and select "run as administrator"). At the cmd prompt copy and paste this cmd:-

    systeminfo | find /V /I "hotfix" | find /V "KB" > 0 & notepad 0

    Please copy paste the notepad output here.
     
  8. Coco767

    Coco767 Thread Starter

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    OK, I will as soon as I can.
     
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