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Help with a blank screen on a Dell Inspiron 8100

Discussion in 'Hardware' started by JRenavitz, Aug 21, 2004.

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  1. JRenavitz

    JRenavitz Thread Starter

    Joined:
    Jun 20, 2004
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    My daughter has a Dell Insprion 8100 notebook running Windows XP Home Edition. When she started the computer this morning the screen remains blank although the PC appears to be starting up - can't tell what's happening since the screen is blank although the disk is being accessed as evidenced by the flashing keyboard lights. The problem seems to have started when she plugged in the battery charger. At first, the PC would start under battery power normally, but that has stopped. Even under battery power the symptom is the same - a blank screen that flashes intermittently, but displays nothing else. Can someone offer some advice. Of course she is scheduled to go back to college next week and uses her notebook extensively. Thanks.
     
  2. winbob

    winbob

    Joined:
    Aug 2, 2004
    Messages:
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    JR,

    When it does "Flash" is there anything to be seen on the screen??

    There have been several Posts lately concerning failed 'backlights' on LCD displays.
     
  3. JRenavitz

    JRenavitz Thread Starter

    Joined:
    Jun 20, 2004
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    winbob,

    Actually, on one or two occasions when she started the machine she could see what appeared to be a very faint image she thought looked like a normal start up. Very difficult to tell what is there, but there does seem to be an image.

    Thanks for your reply.

    JR
     
  4. JRenavitz

    JRenavitz Thread Starter

    Joined:
    Jun 20, 2004
    Messages:
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    Although there was only one reply, I did take a look at some other posts and have concluded that either the screen backlight is blown or the LCD itself has gone defective. Fortunately, this machine is still under Dell warranty, and they will be dispatching a tech to replace the LCD after going through extensive over-the-phone diagnostics. But, the race is on - will this machine be repaired before it's time to go back to school?
     
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