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Help with a wireless USB mouse please?

Discussion in 'Hardware' started by YellowCats, Apr 19, 2015.

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  1. YellowCats

    YellowCats Thread Starter

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    Hi everyone. I'm very computer illiterate and need the help of people who are more well versed than I am!

    I'm using an Acer Aspire V5-516-6438 and it runs on Windows 8.

    Today I recently ran into a problem with my wireless USB mouse. It is the brand Blackweb and its model number is BWGOD-GR.

    I unplugged the thing from its USB port to put my headphones in that spot instead, and have done so before in the past. I've owned the mouse for a year. The headphones work fine. My problem is that when I plugged the USB receiver back into my computer this time it does not work in ANY USB ports, even though it used to be fine!

    I did Windows Button + R and entered devmgmt.msc to bring up my drivers. Under my Mouse and Pointing Devices I see the touchpad for my laptop and the mouse's driver. It is named HID-compliant mouse, and when I unplug my mouse it disappears from the driver list. It also re-appears when I plug it in. I can only assume it is for my mouse.

    For some reason the blue light on the bottom of my mouse no longer turns on when I have the switch to ON. It does not react. I have changed batteries and held down the little button that says CONNECT to no avail.

    I have searched for updates for the driver, have uninstalled it from my computer, reinstalled it by plugging it back in and nothing! I have restarted and shut down my computer and it does not work still. The mouse simply does not turn on its blue light and refuses to react or move! Is it possible the mouse itself no longer is connected to my USB receiver somehow?

    I have contacted customer support and they do not help and it is easier for me to read English than speak it. Does anyone know how to fix this? I really don't want to buy a new one.
     
  2. dustyjay

    dustyjay

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    Jay
    Have tried the mouse on a different computer? It may just be the mouse has failed.
     
  3. flavallee

    flavallee Trusted Advisor

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    You've posted the exact same comments in the last 12 hours in a number of other forums.

    That model laptop has 3 USB ports, so why are you removing the mouse's receiver unit?

    ---------------------------------------------------------
     
  4. YellowCats

    YellowCats Thread Starter

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    @ DustyJay. Thank you for your reply. It is weird, it no longer works on other computers. This is my first time on an English forum posting this issue, I was hoping to find help since Google has no answers and their customer support is hopeless. Did it break because I unplugged it? It looks fine and was working prefectly before.

    Thank you but I don't understand your comment Flavalee, either part of it. I had to remove the mouse in order to have my headphone wire at an angle where it is not at risk of getting a short. I don't see how that this information is relevant to solving the problem. Hindsight is of no use to me, my friend.
     
  5. trogdo

    trogdo

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    Cats indeed, meow :)

    Cheap mouse, is probably broke. Everything else work ok in USB ports?
     
  6. dustyjay

    dustyjay

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    It is unlikely that unplugging it broke the mouse. They do not last forever, some last longer than you might expect, some do not last as long as we would like.
     
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