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Help with computer maintenance (PC too slow)

Discussion in 'Windows Vista' started by Theyam94, Dec 16, 2011.

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  1. Theyam94

    Theyam94 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    13
    I am having trouble with general computer maintenance, my pc is too slow, and it causes other programs to run poorly. Usually, when this happens, i restore the laptop to factory settings, but as I have software on here with non-transferrable licences (microsoft office) i can no longer do this.

    PC specs are as follows:
    OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
    Processor: AMD Athlon(tm)X2 DualCore QL-60, x64 Family 17 Model 3 Stepping 1
    Processor Count: 2
    RAM: 2811 Mb (should be 4 GB, but i suspect one of the ram chips is faulty)
    Graphics Card: ATI Radeon HD 3200 Graphics, 256 Mb
    Hard Drives: C: Total - 228231 MB, Free - 34101 MB; D: Total - 9217 MB, Free - 1758 MB; F: Total - 1021 MB, Free - 1018 MB;
    Motherboard: Hewlett-Packard, 30E4
    Antivirus: Microsoft Security Essentials, Updated and Enabled

    Any help you can offer me would be greatly appreciated!
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,925
    First Name:
    Frank
    Your computer appears to be a Hewlett Packard(HP) brand.

    What's the model name and model number of that computer?

    If you don't know for sure, advise what the product number(P/N) and/or the model number(M/N) on the sticker is.

    --------------------------------------------------------------

    I'm guessing at this point that you have 4 - 1 GB modules of RAM in that computer.

    The 32-bit version of Windows will recognize and use only 3 - 3.5 GB of RAM(depending on the hardware setup) - which is why you don't see it displaying 4 GB of RAM.

    --------------------------------------------------------------

    Regularly reverting your computer back to its original factory condition isn't feasible because it reverts it back to a very outdated condition and with all the useless and unneeded "bloatware" that came in it.

    If you have software that you bought that requires a serial number to activate it, you should keep a copy of that software and their serial numbers so you can readily reinstall it in that computer, if necessary.

    --------------------------------------------------------------
     
  3. Theyam94

    Theyam94 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    13
    Thanks for the speedy reply!
    It is a HP 6735s with 2 x 2GB modules of ram

    The sticker on the back reads:
    product:compaq 6735s
    s/n: CNU84228FC
    p/n: GW694AV

    I hope this is the information you need.

    The software came with 2 licenses for a digital download...

    Usually, when i revert to factory settings, i delete things such as the "trial" version of McAfee, and I can see what you mean about the "bloatware", It's just i've never known how to remove all the unnecessary files that build up.

    Once again, thanks for the quick reply!
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,925
    First Name:
    Frank
    Here is the support site for the HP Compaq 6735s laptop which you might want to add and save in your browser favorites/bookmarks list.

    That laptop supports up to 8 GB of DDR2 PC2-6400(DDR2-800) RAM, but there's no benefit in increasing it from 4 GB to 8 GB unless you switch to Windows Vista/7(64-bit).

    ---------------------------------------------------------

    The C: drive has a capacity of 222.88 GB and has only 33.30 GB of free space, so it's obvious that you've accumulated a LOT of personal data in that computer.

    Besides the risk of losing all that personal data if you haven't backed it up somewhere, a too-full hard drive can slow down overall speed and performance.

    I suspect your problem lies elsewhere though, so let's see a couple of logs.

    ---------------------------------------------------------

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and then click "Do a system scan and save a log file".

    When the scan is finished in less than 30 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    ---------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ---------------------------------------------------------
     
  5. Theyam94

    Theyam94 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    13
    Ok, here goes...

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 18:33:06, on 14/12/2011
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v9.00 (9.00.8112.16421)
    Boot mode: Normal

    Running processes:
    C:\windows\system32\Dwm.exe
    C:\windows\SYSTEM32\WISPTIS.EXE
    C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
    C:\Program Files\WTouch\WTouchUser.exe
    C:\windows\Explorer.EXE
    C:\windows\system32\taskeng.exe
    C:\windows\system32\WTablet\Pen_TabletUser.exe
    C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
    C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\pthosttr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    C:\Program Files\Hewlett-Packard\File Sanitizer\CoreShredder.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\RocketDock\RocketDock.exe
    C:\Program Files\Steam\Steam.exe
    C:\Program Files\Pando Networks\Media Booster\PMB.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
    C:\Program Files\Autodesk\SketchBookPro2011\SketchBookSnapshot.exe
    C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
    C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    c:\Program Files\ActivIdentity\ActivClient\acevents.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
    C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Opera\Opera.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=all&pf=cmnb
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=all&pf=cmnb
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=all&pf=cmnb
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
    O1 - Hosts: ::1 localhost
    O2 - BHO: BHO_Startup - {3134413B-49B4-425C-98A5-893C1F195601} - C:\Program Files\Hewlett-Packard\File Sanitizer\IEBHO.dll
    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
    O2 - BHO: Ant.com browser helper (video detector) - {346FDE31-DFF9-418A-90C8-BA31DC9FF2EF} - C:\Program Files\Ant.com\IE add-on\Download.dll
    O2 - BHO: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
    O2 - BHO: AOL Toolbar BHO - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Credential Manager for HP ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - c:\Program Files\Hewlett-Packard\IAM\Bin\ItIEAddIn.dll
    O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
    O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: Ant.com Download Toolbar - {2E924F4F-67F0-4BD8-9560-49F468E843D2} - C:\Program Files\Ant.com\IE add-on\AntToolbar.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [accrdsub] "c:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
    O4 - HKLM\..\Run: [PTHOSTTR] c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
    O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe c:\PROGRA~1\HEWLET~1\IAM\Bin\ASTSVCC.dll,RegisterModule
    O4 - HKLM\..\Run: [PDF Complete] C:\Program Files\PDF Complete\pdfsty.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    O4 - HKLM\..\Run: [File Sanitizer] C:\Program Files\Hewlett-Packard\File Sanitizer\CoreShredder.exe
    O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
    O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\soundmax.exe /tray
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ehTray.exe] C:\windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
    O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\steam.exe" -silent
    O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\BitTorrent.exe" /MINIMIZED
    O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files\Pando Networks\Media Booster\PMB.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
    O4 - Global Startup: Bluetooth.lnk = ?
    O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
    O4 - Global Startup: SketchBook Snapshot.lnk = C:\Program Files\Autodesk\SketchBookPro2011\SketchBookSnapshot.exe
    O8 - Extra context menu item: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-GB\local\search.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Free YouTube to MP3 Converter - C:\Users\Alex\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
    O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
    O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
    O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: Download videos by Ant.com - {70AF6C9F-0818-4cf7-924A-BBDBB24211D3} - C:\Program Files\Ant.com\IE add-on\Download.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O13 - Gopher Prefix:
    O15 - Trusted Zone: *.clonewarsadventures.com
    O15 - Trusted Zone: *.freerealms.com
    O15 - Trusted Zone: *.soe.com
    O15 - Trusted Zone: *.sony.com
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O20 - AppInit_DLLs: APSHook.dll
    O23 - Service: McAfee Application Installer Cleanup (0024951283154668) (0024951283154668mcinstcleanup) - Unknown owner - C:\windows\TEMP\002495~1.EXE (file missing)
    O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - c:\Program Files\ActivIdentity\ActivClient\accoca.exe
    O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Andrea Electronics Corporation - C:\windows\system32\AEADISRV.EXE
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: AMD External Events Utility - AMD - C:\windows\system32\atiesrxx.exe
    O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Autodesk Content Service - Unknown owner - C:\Program Files\Autodesk\Content Service\Connect.Service.ContentService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
    O23 - Service: FLEXnet Licensing Service - Flexera Software, Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: HP ProtectTools Service - Hewlett-Packard Development Company, L.P - c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTChangeFilterService.exe
    O23 - Service: Drive Encryption Service (HpFkCryptService) - SafeBoot International - c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
    O23 - Service: File Sanitizer for HP ProtectTools (HPFSService) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\File Sanitizer\HPFSService.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
    O23 - Service: HP Service (hpsrv) - Hewlett-Packard Corporation - C:\windows\system32\Hpservice.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: mental ray 3.7 Satellite for Autodesk 3ds Max 2010 32-bit 32-bit (mi-raysat_3dsmax2010_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 2010\mentalray\satellite\raysat_3dsmax2010_32server.exe
    O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\windows\system32\PnkBstrA.exe
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
    O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\windows\system32\Pen_Tablet.exe
    O23 - Service: WTouch Service (WTouchService) - Wacom Technology, Corp. - C:\Program Files\WTouch\WTouchService.exe

    --
    End of file - 15695 bytes


    32 Bit HP CIO Components Installer
    7-Zip 9.20
    ActivClient 6.1 x86
    Adobe Digital Editions
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 11 Plugin
    Age of Empires III
    Age of Mythology
    Age of Mythology - The Titans Expansion
    Agere Systems HDA Modem
    AMD APP SDK Runtime
    AMD Catalyst Install Manager
    Ant.com IE add-on
    Ant.com IE add-on
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Audacity 1.3.13 (Unicode)
    AutoCAD 2012 - English
    AutoCAD 2012 - English
    Autodesk 3ds Max 2010 32-bit
    Autodesk 3ds Max 2010 32-bit Components
    Autodesk 3ds Max 2010 Tutorials Files
    Autodesk Content Service
    Autodesk Design Review 2011
    Autodesk FBX Plugin 2009.4 - 3ds Max 2010
    Autodesk Inventor Content Center Libraries 2011 (Desktop Content)
    Autodesk Inventor Publisher 2011 R1
    Autodesk Inventor Publisher 2011 R1
    Autodesk Inventor Publisher 2011 R1 Language Pack
    Autodesk Material Library 2011
    Autodesk Material Library 2011 Base Image library
    Autodesk Material Library 2011 Medium Image library
    Autodesk Material Library 2012
    Autodesk Material Library Base Resolution Image Library
    Autodesk SketchBookPro 2011
    Autodesk Vault 2011 (Client)
    Autodesk Vault 2011 (Client)
    Autodesk Vault 2011 (Client) English Language Pack
    Bamboo
    BIOS Configuration for HP ProtectTools
    Bonjour
    Catalyst Control Center - Branding
    Counter-Strike: Source
    Credential Manager for HP ProtectTools
    D3DX10
    Day of Defeat: Source
    Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Drive Encryption for HP ProtectTools
    DWG TrueView 2011
    Empire Earth
    ESU for Microsoft Vista SP1
    FARO LS 1.1.406.58
    File Sanitizer For HP ProtectTools
    Fraps (remove only)
    Free RAR Extract Frog
    Free YouTube to MP3 Converter version 3.10.11.923
    GIMP 2.6.10
    Google SketchUp 8
    Half-Life
    Half-Life 2
    Half-Life: Source
    Hewlett-Packard Active Check for Health Check
    Hewlett-Packard Asset Agent for Health Check
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP 3D DriveGuard
    HP Active Support Library
    HP Customer Experience Enhancements
    HP Doc Viewer
    HP Easy Setup - Frontend
    HP Help and Support
    HP Integrated Module with Bluetooth wireless technology 6.0.1.6202
    HP JavaCard for HP ProtectTools
    HP ProtectTools Security Manager
    HP ProtectTools Security Manager Suite
    HP Quick Launch Buttons 6.40 E1
    HP Software Setup 5.00.A.7
    HP Update
    HP User Guides 0108
    HP Wallpaper
    HP Webcam
    HP Webcam Application
    HP Wireless Assistant
    HPNetworkAssistant
    InterVideo DVD Check
    InterVideo WinDVD
    iTunes
    Java(TM) 6 Update 20
    Java(TM) 6 Update 22
    Java(TM) 6 Update 26
    Java(TM) 6 Update 6
    Junk Mail filter update
    League of Legends
    LightScribe System Software 1.12.37.1
    Mesh Runtime
    Messenger Companion
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2572067)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft .NET Framework 4 Extended
    Microsoft Antimalware
    Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170)
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Games for Windows Marketplace
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Groove MUI (English) 2010
    Microsoft Office InfoPath MUI (English) 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook Connector
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Professional Plus 2010
    Microsoft Office Professional Plus 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Suite Activation Assistant
    Microsoft Office Word MUI (English) 2010
    Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit
    Microsoft Report Viewer Redistributable 2008 (KB971118)
    Microsoft Rise Of Nations
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    Microsoft WSE 3.0 Runtime
    Mount & Blade: With Fire and Sword
    Mount and Blade: Warband
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML4 Parser
    NVIDIA PhysX
    OGA Notifier 2.0.0048.0
    Opera 11.51
    Opera 11.60
    Pando Media Booster
    PDF Complete
    Poker Night at the Inventory
    Portal
    PunkBuster Services
    QuickTime
    RegClean Pro
    RocketDock 1.3.5
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft Office 2010 (KB2553091)
    Security Update for Microsoft Office 2010 (KB2553096)
    Security Update for Microsoft Office 2010 (KB2553353) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition
    Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)
    Segoe UI
    SoundMAX
    Spiral Knights
    Steam
    Synaptics Pointing Device Driver
    Team Fortress 2
    Team Fortress 2 Beta
    TeamSpeak 3 Client
    The Eagle and the Radiant Cross Ch. 3
    TuxGuitar
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2494150)
    Update for Microsoft Office 2010 (KB2553065)
    Update for Microsoft Office 2010 (KB2553092)
    Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
    Update for Microsoft Outlook Social Connector (KB2583935)
    Update for Microsoft Outlook Social Connector (KB2583935)
    Veehd Plugin
    Vista Default Settings
    WebTablet IE Plugin
    WebTablet Netscape Plugin
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Family Safety
    Windows Live Family Safety
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Mail
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live Messenger
    Windows Live Messenger Companion Core
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live Remote Client
    Windows Live Remote Client Resources
    Windows Live Remote Service
    Windows Live Remote Service Resources
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer Resources
    Worms Reloaded Demo
    Worms2

    I've noticed that things like McAfee and DivX are still present although i've deleted them using the add/remove prog tool. Could this be where some of the issues lie?

    Thanks for the support links!
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,925
    First Name:
    Frank
    You've got a LOT of programs and plug-ins and add-ons installed in your computer, and some of them are very system-hungry.

    -----------------------------------------------------

    Java(TM) 6 Update 6

    Java(TM) 6 Update 20

    Java(TM) 6 Update 22


    all need to be uninstalled. Only the most current version is needed.

    Java(TM) 6 Update 26

    needs to be updated to version 1.6.0.30(6 Update 30)

    Download and save and then install it. It'll overwrite and replace the old version.

    -----------------------------------------------------

    RegClean Pro

    needs to be uninstalled. Registry cleaner/optimizer/booster/tuneup type programs can damage the Windows operating system and prevent some programs from working. You need to avoid them, no matter what they claim they can do.

    -----------------------------------------------------

    The free version of

    Malwarebytes Anti-Malware 1.51.2.1300

    SUPERAntiSpyware 5.0.0.1142

    both need to be downloaded and saved and then installed.

    They're needed to find and remove any malware, spyware, rogues, hijackers, etc. that may be in your computer.

    DON'T run any scans with them yet.

    -----------------------------------------------------

    If McAfee was previously installed in your computer, you need to download and save and then run the

    McAfee Consumer Product Removal Tool

    so it can find and remove the leftover "debris" from its uninstall.

    -----------------------------------------------------

    It appears that AVG was also previously installed in your computer, so you need to download and save and then run the

    AVG Remover(32bit) 2012

    so it can find and remove the leftover "debris" from its uninstall.

    -----------------------------------------------------

    Advise me when ALL of the above has been done so I can give you further instructions.

    We have a lot of work to do yet.

    -----------------------------------------------------
     
  7. Theyam94

    Theyam94 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    13
    Alright, i've cleaned java, Removed McAfee, AVG and RegClean and installed Malwarebytes and SUPERAntiSpyware.

    What next?
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,925
    First Name:
    Frank
    Follow these instructions carefully and completely.

    DON'T use the computer while each scan is in progress.

    -----------------------------------------------------------

    Start Malwarebytes Anti-Malware.

    Click "Updates(tab) - Check for Updates".

    When the definition files have updated, click "OK".

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections or problems are found during the scan, the number of them will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that EVERYTHING is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    -----------------------------------------------------------

    Start SUPERAntiSpyware.

    Click "Check for Updates".

    When the definition files have updated, click "Close".

    Select the "Quick Scan" option, then click "Scan your Computer".

    If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

    When the scan is finished and the scan summary window appears, click "Continue".

    Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

    Click "OK - Finish".

    If you're prompted to restart to finish the removal process, do so.

    Start SUPERAntiSpyware again.

    Click "View Scan Logs".

    Highlight the scan log entry, then click "View Selected Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    -----------------------------------------------------------
     
  9. Theyam94

    Theyam94 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    13
    Malwarebytes' Anti-Malware 1.51.2.1300
    www.malwarebytes.org

    Database version: 8393

    Windows 6.0.6002 Service Pack 2
    Internet Explorer 9.0.8112.16421

    19/12/2011 08:07:24
    mbam-log-2011-12-19 (08-07-24).txt

    Scan type: Quick scan
    Objects scanned: 200008
    Time elapsed: 9 minute(s), 10 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 7
    Registry Values Infected: 1
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CLASSES_ROOT\AppID\{0D82ACD6-A652-4496-A298-2BDE705F4227} (Adware.ClickPotato) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\AppID\{7025E484-D4B0-441a-9F0B-69063BD679CE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\AppID\{8258B35C-05B8-4c0e-9525-9BCCC70F8F2D} (Adware.ClickPotato) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\AppID\{A89256AD-EC17-4a83-BEF5-4B8BC4F39306} (Adware.ClickPotato) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\ShopperReports.Reporter (Adware.ShopperReports) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\ShopperReports.Reporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

    Registry Values Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\SRS_IT_E8790475B6765F5B37A996 (Malware.Trace) -> Value: SRS_IT_E8790475B6765F5B37A996 -> Quarantined and deleted successfully.

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)



    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 12/19/2011 at 08:19 AM

    Application Version : 5.0.1142

    Core Rules Database Version : 8064
    Trace Rules Database Version: 5876

    Scan type : Quick Scan
    Total Scan Time : 00:07:58

    Operating System Information
    Windows Vista Home Premium 32-bit, Service Pack 2 (Build 6.00.6002)
    UAC On - Limited User (Administrator User)

    Memory items scanned : 961
    Memory threats detected : 0
    Registry items scanned : 30678
    Registry threats detected : 0
    File items scanned : 8640
    File threats detected : 42

    Adware.Tracking Cookie
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt [ /apmebf ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt [ /apmebf ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][3].txt [ /apmebf ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt [ /atdmt.combing ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt [ /atdmt ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt [ /atdmt ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][3].txt [ /atdmt ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][4].txt [ /atdmt ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][5].txt [ /atdmt ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][6].txt [ /atdmt ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][7].txt [ /atdmt ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt [ /bs.serving-sys ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt [ /bs.serving-sys ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][4].txt [ /bs.serving-sys ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt [ /doubleclick ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt [ /doubleclick ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][3].txt [ /doubleclick ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][4].txt [ /doubleclick ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt [ /imrworldwide ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt [ /invitemedia ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][3].txt [ /invitemedia ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt [ /media6degrees ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][3].txt [ /media6degrees ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][4].txt [ /media6degrees ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt [ /mediaplex ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][3].txt [ /mediaplex ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][4].txt [ /mediaplex ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt [ /microsoftwllivemkt.112.2o7 ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt [ /msnportal.112.2o7 ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt [ /questionmarket ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt [ /serving-sys ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt [ /serving-sys ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][3].txt [ /serving-sys ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\6RV4ZNSO.txt [ /doubleclick.net ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\1MR7N5L4.txt [ /atdmt.com ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\VRA5I09J.txt [ /invitemedia.com ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\Z9C2M3AR.txt [ /microsoftwllivemkt.112.2o7.net ]
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Cookies\A1MIV95I.txt [ /c.atdmt.com ]
    C:\USERS\ALEX\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][2].txt [ Cookie:[email protected]/ ]
    C:\USERS\ALEX\Cookies\6RV4ZNSO.txt [ Cookie:[email protected]/ ]
    C:\USERS\ALEX\Cookies\1MR7N5L4.txt [ Cookie:[email protected]/ ]
    C:\USERS\ALEX\Cookies\VRA5I09J.txt [ Cookie:[email protected]/ ]
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,925
    First Name:
    Frank
    Click Start - Run, then type in

    %temp%

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    After you're done, restart the computer.

    --------------------------------------------------------------

    Start HiJackThis, then click "Do a system scan and save a log file".

    Save the new log that appears, then copy-and-paste it here.

    --------------------------------------------------------------
     
  11. Theyam94

    Theyam94 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    13
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 18:33:06, on 14/12/2011
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v9.00 (9.00.8112.16421)
    Boot mode: Normal

    Running processes:
    C:\windows\system32\Dwm.exe
    C:\windows\SYSTEM32\WISPTIS.EXE
    C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
    C:\Program Files\WTouch\WTouchUser.exe
    C:\windows\Explorer.EXE
    C:\windows\system32\taskeng.exe
    C:\windows\system32\WTablet\Pen_TabletUser.exe
    C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
    C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\pthosttr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    C:\Program Files\Hewlett-Packard\File Sanitizer\CoreShredder.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\RocketDock\RocketDock.exe
    C:\Program Files\Steam\Steam.exe
    C:\Program Files\Pando Networks\Media Booster\PMB.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
    C:\Program Files\Autodesk\SketchBookPro2011\SketchBookSnapshot.exe
    C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
    C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    c:\Program Files\ActivIdentity\ActivClient\acevents.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
    C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Opera\Opera.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=all&pf=cmnb
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=all&pf=cmnb
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=all&pf=cmnb
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
    O1 - Hosts: ::1 localhost
    O2 - BHO: BHO_Startup - {3134413B-49B4-425C-98A5-893C1F195601} - C:\Program Files\Hewlett-Packard\File Sanitizer\IEBHO.dll
    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
    O2 - BHO: Ant.com browser helper (video detector) - {346FDE31-DFF9-418A-90C8-BA31DC9FF2EF} - C:\Program Files\Ant.com\IE add-on\Download.dll
    O2 - BHO: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
    O2 - BHO: AOL Toolbar BHO - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Credential Manager for HP ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - c:\Program Files\Hewlett-Packard\IAM\Bin\ItIEAddIn.dll
    O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
    O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: Ant.com Download Toolbar - {2E924F4F-67F0-4BD8-9560-49F468E843D2} - C:\Program Files\Ant.com\IE add-on\AntToolbar.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [accrdsub] "c:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
    O4 - HKLM\..\Run: [PTHOSTTR] c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
    O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe c:\PROGRA~1\HEWLET~1\IAM\Bin\ASTSVCC.dll,RegisterModule
    O4 - HKLM\..\Run: [PDF Complete] C:\Program Files\PDF Complete\pdfsty.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    O4 - HKLM\..\Run: [File Sanitizer] C:\Program Files\Hewlett-Packard\File Sanitizer\CoreShredder.exe
    O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
    O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\soundmax.exe /tray
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ehTray.exe] C:\windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
    O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\steam.exe" -silent
    O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\BitTorrent.exe" /MINIMIZED
    O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files\Pando Networks\Media Booster\PMB.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
    O4 - Global Startup: Bluetooth.lnk = ?
    O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
    O4 - Global Startup: SketchBook Snapshot.lnk = C:\Program Files\Autodesk\SketchBookPro2011\SketchBookSnapshot.exe
    O8 - Extra context menu item: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-GB\local\search.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Free YouTube to MP3 Converter - C:\Users\Alex\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
    O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
    O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
    O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: Download videos by Ant.com - {70AF6C9F-0818-4cf7-924A-BBDBB24211D3} - C:\Program Files\Ant.com\IE add-on\Download.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O13 - Gopher Prefix:
    O15 - Trusted Zone: *.clonewarsadventures.com
    O15 - Trusted Zone: *.freerealms.com
    O15 - Trusted Zone: *.soe.com
    O15 - Trusted Zone: *.sony.com
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O20 - AppInit_DLLs: APSHook.dll
    O23 - Service: McAfee Application Installer Cleanup (0024951283154668) (0024951283154668mcinstcleanup) - Unknown owner - C:\windows\TEMP\002495~1.EXE (file missing)
    O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - c:\Program Files\ActivIdentity\ActivClient\accoca.exe
    O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Andrea Electronics Corporation - C:\windows\system32\AEADISRV.EXE
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: AMD External Events Utility - AMD - C:\windows\system32\atiesrxx.exe
    O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Autodesk Content Service - Unknown owner - C:\Program Files\Autodesk\Content Service\Connect.Service.ContentService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
    O23 - Service: FLEXnet Licensing Service - Flexera Software, Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: HP ProtectTools Service - Hewlett-Packard Development Company, L.P - c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTChangeFilterService.exe
    O23 - Service: Drive Encryption Service (HpFkCryptService) - SafeBoot International - c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
    O23 - Service: File Sanitizer for HP ProtectTools (HPFSService) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\File Sanitizer\HPFSService.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
    O23 - Service: HP Service (hpsrv) - Hewlett-Packard Corporation - C:\windows\system32\Hpservice.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: mental ray 3.7 Satellite for Autodesk 3ds Max 2010 32-bit 32-bit (mi-raysat_3dsmax2010_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 2010\mentalray\satellite\raysat_3dsmax2010_32server.exe
    O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\windows\system32\PnkBstrA.exe
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
    O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\windows\system32\Pen_Tablet.exe
    O23 - Service: WTouch Service (WTouchService) - Wacom Technology, Corp. - C:\Program Files\WTouch\WTouchService.exe

    --
    End of file - 15695 bytes
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,925
    First Name:
    Frank
    Did you have any trouble deleting the accumulation of temp files?

    ----------------------------------------------------

    Start HiJackThis, then click "Do a system scan only".

    The scan is quick and should be finished in 30 - 60 seconds.

    After it's finished, put a checkmark in these log entries:

    R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)

    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll

    O2 - BHO: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll

    O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)

    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)

    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW


    After you confirm that you selected the correct log entries, click "Fix Checked - Yes".

    Close HiJackThis.

    Start HiJackThis again, then click "Do a system scan and save a log file".

    Save the new log that appears, then copy-and-paste it here.

    ----------------------------------------------------

    Go to the C:\Program Files folder.

    Are there any folders still present there that are associated with AVG or DivX or McAfee?

    ----------------------------------------------------
     
  13. Theyam94

    Theyam94 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    13
    The 6 entries you've told me to "fix" are non-existant in the Hijack this window, but they are in a saved logfile in notepad. Is this normal or do i have to do some manual hunting?


    In program files, folders for AVG and DivX are still there. Should I delete them?
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,925
    First Name:
    Frank
    You're submitting the same HiJackThis log(dated 12/14/2011, 6:33 P.M.) over and over, so it's not reflecting any changes that have been made.

    You're going to need to make a setting change in your computer so HiJackThis can work correctly.

    Go to Control Panel - User Accounts, then disable or turn off the User Account Control(UAC) feature, then apply the change, then restart the computer.

    Note: You need to leave this feature off until we're completely through assisting you.

    ---------------------------------------------------------

    If DivX and AVG folders are still present inside the C:\Program Files folder, you need to delete those 2 folders.

    Right-click on each one, then click Delete - Yes.

    ---------------------------------------------------------
     
  15. Theyam94

    Theyam94 Thread Starter

    Joined:
    Dec 15, 2011
    Messages:
    13
    Sorry about that!

    DivX and AVG files are removed, and UAC is off.
     
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