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help with computer without internet connection + very reduced functions in WinXP

Discussion in 'Virus & Other Malware Removal' started by NickDK, May 1, 2010.

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  1. NickDK

    NickDK Thread Starter

    Joined:
    May 1, 2010
    Messages:
    2
    Hi

    I have a huge problem with a laptop.
    It is running Win XP SP3.

    The TaskBar in the bottom is white-ish, and nothing shoews up on it.
    The Windows-button doesn’t work.
    I cannot copy or paste or anything like that inside WinXP.
    Internet Explorer won’t start.
    There is no internet connection (it looks like all those protocols have been removed from Windows.
    Outlook Express can start, but cannot open already downloaded mails.

    I have tried to follow instructions on this site on what to do before posting, but have run into some problems:
    I have managed to copy the dds.scr and the gmer.exe to the computer from a memory-stick (via the Command Prompt (DOS))

    I have been able to run GMER.EXE, but DDS.SCR will not run. I have however been able to run HighjackThis.

    Therefore I have attached the results from GMER and HighjackThis.

    I hope very much that somebody will be able to help me.

    Thanks in advance
    Nick
     

    Attached Files:

  2. schrauber

    schrauber

    Joined:
    Apr 25, 2010
    Messages:
    77
    Hello, NickDK
    Welcome to the TechSupportGuy Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.



    Please take note of some guidelines for this fix:

    • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
    • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
    • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
    • Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
    • Please set your system to show all files.
      Click Start, open My Computer, select the Tools menu and click Folder Options.
      Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
      Uncheck: Hide file extensions for known file types
      Uncheck the Hide protected operating system files (recommended) option.
      Click Yes to confirm.



    Sorry for the delay in response. If you still need help, please do the following.



    1. Please download OTL from one of the following mirrors:
    2. Save it to your desktop.
    3. Double click on the [​IMG] icon on your desktop.
    4. Under the Custom Scan box paste this in
      netsvcs
      %SYSTEMDRIVE%\*.exe
      /md5start
      eventlog.dll
      scecli.dll
      netlogon.dll
      cngaudit.dll
      sceclt.dll
      ntelogon.dll
      logevent.dll
      iaStor.sys
      nvstor.sys
      atapi.sys
      IdeChnDr.sys
      viasraid.sys
      AGP440.sys
      vaxscsi.sys
      nvatabus.sys
      viamraid.sys
      nvata.sys
      nvgts.sys
      iastorv.sys
      ViPrt.sys
      eNetHook.dll
      ahcix86.sys
      KR10N.sys
      /md5stop
      %systemroot%\*. /mp /s
      CREATERESTOREPOINT
    5. Push the Quick Scan button.
    6. Two reports will open, copy and paste them in a reply here:
      • OTL.txt <-- Will be opened
      • Extra.txt <-- Will be minimized
     
  3. NickDK

    NickDK Thread Starter

    Joined:
    May 1, 2010
    Messages:
    2
    Dear Tom,

    Thanks for your response, I succeeded only last night to solve the problem, with help from another site.
    It was due to an update in McAfee.

    I will make sure to mark this thread as solved.
    Thanks again, and I am sure that I will be back for help again.

    Cheers
    Nicholas
     
  4. schrauber

    schrauber

    Joined:
    Apr 25, 2010
    Messages:
    77
    Thanks for letting me know :)
     
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