Help with JPEG viewing in Windows 7

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tiggywiggle

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Apr 16, 2010
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I have a client I do blogging for who sent me a .jpeg image file. I can't view it on Windows 7. I've tried several different image viewers and nothing works. They all say the file is corrupted.

However, my client is on a MAC and sees the image just fine. So now she must think I'm a knucklehead.

Please help or advise if you can?

Thanks!
 

Noyb

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Jay
Sounds like the file may have been corrupted when sent.
I'd have her send it again ... and maybe a couple more just to be sure.

You could also put it on a flash .. And take to a store that has demo Macs .. That would tell you something ??
 

Ent

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Apr 11, 2009
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Josiah
Did she save the file as CMYK (Cyan Magenta Yellow Black) rather than RGB (Red Green Blue). Macs seem to handle that OK while Windows programs don't know what to make of it. Apparently Photoshop and Gimp can open them and resave them in a much more sensible RGB setup, though I've not encountered the problem so I don't know for definite. Photoshop costs of course, but Gimp is free. Alternatively ask her to resave them and take care which colour scheme she uses.
 
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