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Help with problem with Acer Aspire One Network Adapter Problem

Discussion in 'Windows 7' started by jcrane2014, Jun 4, 2014.

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  1. jcrane2014

    jcrane2014 Thread Starter

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    Hello Everyone,
    I am new to this forum. I am hoping someone maybe able to help me diagnose and fix the problem with this problem. I have a problem with Acer Aspire One Network Adapter. The problem is that the netbook will connect to the internet and will have full bars for internet connectivity. Then a few minutes later it will just disconnect on it's own! I can usually reconnect by going on the Network & Sharing Center, then going into Diagnose problems, then clicking on Network Adapter, then after it resets, it will usually reconnect to the Internet, but lately it won't reconnect! I then have to restart the netbook. The netbook is running Windows 7 Starter, and it has Atheros AR5BXB63 Network Adapter. My friend who is a computer person searched online to confirm if the drivers were up to date, said that was not the problem. I would like any advise anyone can give me to see if this netbook can be fixed before I have to buy another! Please advise?
    v/r
    Jcrane2014
     
  2. TerryNet

    TerryNet Moderator

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    Install or reinstall (in case the installed instance is corrupted) the latest wireless driver from Acer's web site.

    What firewall or security suite is, or ever was, on the system?

    TCP/IP stack repair options for use with Vista and 7 and 8.

    Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. [For Windows 8: <Windows Logo> + x - Command Prompt(Admin)]

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
  3. jcrane2014

    jcrane2014 Thread Starter

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    Sir,
    I'm sorry for the delay in replying to you. I wanted to wait for my friend to help me with completing the Command Prompts. I don't trust myself to not screw things up in the DOS commands. First off, all of those tasks did not solve the problem. Secondly, I have the Avira Free Antivirus program on the netbook. I may have possibly had the AVG Free Antivirus as well. I bought this netbook used, so I cannot tell you if there was ever any other Security programs installed previously on the machine. My friend and I are at a loss as to anything else we can try on this netbook to solve this problem. I will appreciate any other assistance you will offer.
    Thanks,
    Jcrane2014
     
  4. TerryNet

    TerryNet Moderator

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    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you don't have a satisfactory email address (e.g., from your ISP) you could try http://www.pcworld.com/article/231780/xirrus_wifi_inspector.html. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows 8 or 7 or Vista I prefer to use the built-in Snipping Tool.

    Identify your network if it is not obvious.

    Also show ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after each command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  5. jcrane2014

    jcrane2014 Thread Starter

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    Sir,
    Here are the documents of the latest tasks you asked for.
    v/r
    jcrane2014
     

    Attached Files:

  6. TerryNet

    TerryNet Moderator

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    That appears to be a USB wireless adapter. So, of course, make sure you have the latest driver from the manufacturer's web site.

    The signal strength is the minimum for a reliable connection; try with a stronger signal (closer to the router).

    It's difficult for me to read but there seems to be sufficient variation in the signal strength history to indicate a problem--likely wrong driver, defective adapter or defective router.
     
  7. jcrane2014

    jcrane2014 Thread Starter

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    Terrynet,
    My friend said that he was unable to get the latest drivers for the Network Adapter. We both agree that the problem is the Adapter is defective. I will plan on researching if it is cost effective to try to replace the adapter or give up on the netbook all together! If you have any other suggestions I would be glad to hear them.
    jcrane2014
     
  8. TerryNet

    TerryNet Moderator

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    You can get a USB wireless adapter for as little as $10 (although I would recommend a better one), so the netbook has to be pretty bad to not be worth a new adapter.
     
  9. jcrane2014

    jcrane2014 Thread Starter

    Joined:
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    Sir,
    Thanks again for your help and knowledge. I would say that the netbook is worth putting in a little more money but not more than $50.00. I will let you know what happens.
    Thanks again!
    jcrane2014
     
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