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Discussion in 'Windows 10' started by OnlineEnglishTutor, Apr 22, 2018.

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  1. OnlineEnglishTutor

    OnlineEnglishTutor Thread Starter

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    Greetings Cookiegal: I just now joined and this is my first post. I have read the rules and especially your admonition above: "it's NOT a place to ask questions or seek assistance or other people's opinions on products or services". I am trying to comply with everything but I cannot find an appropriate category. My post would be to solicit reviews & recommendations of the commercial general purpose tech support services. I am not totally tech ignorant but I am old & have a lot of new stuff, so I need a "hand-holding" type of personal tech support with online remote access to my stuff. I see a lot of advertisement for those services but I don't have a clue, need guidance to select one. Cookiegal, please instruct me how & where to properly post this issue.
     
  2. dvk01

    dvk01 Moderator Malware Specialist

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    I have moved this to general Security from tech tips & reviews
    In general, almost All tech support sites you find via a google or other search will be scammers.

    There is almost never any reason to remote access a computer

    Just tell us what is wrong & what you need help with & we can suggest what to do
     
    Last edited: Apr 22, 2018
  3. OnlineEnglishTutor

    OnlineEnglishTutor Thread Starter

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    Thank you much Derek. Should I start posting individual issues in various categories or can I just start describing the first issue right here?
     
  4. dvk01

    dvk01 Moderator Malware Specialist

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    just describe the issue here
     
  5. OnlineEnglishTutor

    OnlineEnglishTutor Thread Starter

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    The first issue is a recurring prompt from Windows 10. Sorry, dumb, I have no idea what this means.
     

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  6. dvk01

    dvk01 Moderator Malware Specialist

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    That is very simple.
    W10 uses a sort of backup system called file history rather than the old system restore. When it is set up, you have a choice of what drive to use to store the file history. Obviously you chose an external drive that isn't plugged in. All you need to do is either plugin the external drive & press the button or go to settings & turn it off completely
     
  7. OnlineEnglishTutor

    OnlineEnglishTutor Thread Starter

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    Thanks a mil Derek. You da man! I went into backup settings to see which drive is selected. I have 3 hard drives. I got to the window in the second screenshot below.
     

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    Last edited: Apr 23, 2018
  8. OnlineEnglishTutor

    OnlineEnglishTutor Thread Starter

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    *see screenshot below I understand the language but I don't know which drive is selected because it does not show me that. I don't understand very much about backing up files. Are the files compressed in the backup copies? If not, there is only sufficient space on my NAS drive, I think the other 2 hard disks are too small. I did not set up the backup so I don't remember selecting a drive for backup.
     

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  9. dvk01

    dvk01 Moderator Malware Specialist

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  10. OnlineEnglishTutor

    OnlineEnglishTutor Thread Starter

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    Thanks a mil Derek. I will check out the tutorial. (a few minutes later)... OK, I studied the tutorial. Now I think I understand what is happening and why I am getting the 'backup drive disconnected' type of prompts from Win10. View the screenshot below. The drive that is selected for 'File History Drive' is DLink Vol1. That is my 2TB NAS drive. That is the best one for backup because it has plenty of empty space. Now I think I understand what was happening. When I shut down my system every night, I turn off the whole electric to the entire system (fire & water precaution). I think that the NAS breaks its connection to the network and has to be manually reconnected. I read in the tutorial that when the File History Drive is disconnected, Win10 continues to make backup copies of my files and holds them in a temp cache. Then when the drive is re-connected, it migrates the temp cache to the File History Drive. That being the case, as long as I reconnect the NAS first thing every day, then all should be well, right Derek?
     
    Last edited: Apr 23, 2018
  11. OnlineEnglishTutor

    OnlineEnglishTutor Thread Starter

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    *view screenshot below
     

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  12. dvk01

    dvk01 Moderator Malware Specialist

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    I think that is probably correct
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    To clarify, it's not an admonition, it's merely a description of the purpose of that particular forum which is reserved for Tech Tips and Reviews based on user's experience with them.

    There is a forum called "Site Help, Feedback and Announcements" where you can ask questions about how to use the site or you can use the "contact us" email link that appears at the bottom of every page if you're unsure about something.
    To further clarify, I'm sure Derek meant tech support sites offering remote assistance because there are plenty of legitimate tech support sites such as this one. ;)
     
  14. OnlineEnglishTutor

    OnlineEnglishTutor Thread Starter

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    Thanks Derek & Cookiegal.
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You're welcome. :)
     
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