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HELP XP PC MEMORY OVERILOAD 32G but No files on pc???

Discussion in 'Windows XP' started by DDMK, Jan 22, 2011.

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  1. DDMK

    DDMK Thread Starter

    Jan 22, 2011
    Hi... looking at a friends pc and she had virtually NO Files, had some pics but I moved them to an external hard drive. I have run CC cleaner; Disc Cleanup and tried to defrag but she only has 10% free and it says she needs 15%.

    My fear is some sort of virus or malware. When I searched all executables on her C: Drive I got a huge list with a lot of them duplicated.

    Kinda concerned with the below report... says she only has 502 MB ram. ?? Bad Memory Chip or Virus??



    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Celeron(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
    Processor Count: 1
    RAM: 502 Mb
    Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 64 Mb
    Hard Drives: C: Total - 36153 MB, Free - 4666 MB; D: Total - 36145 MB, Free - 36133 MB;
    Motherboard: Acer, Garda-910 , Rev , LXAA6051846140B7B42000
    Antivirus: Norton AntiVirus 2006, Updated: No, On-Demand Scanner: Enabled
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    Open the MY COMPUTER main window, then right-click the C drive, then click Properties. What's listed for the capacity, free space, and used space?

    What's the brand name, model name, and model number of that computer?

    It likely has 512 MB of RAM, but it's showing 502 MB because the remaining amount is dedicated for use by the computer's devices.


    Go here and click the green icon to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and then click "Do a system scan and save a log file".

    When the scan is finished in less than 30 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.


    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

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