1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.


Discussion in 'Networking' started by scraig987, Mar 28, 2015.

Thread Status:
Not open for further replies.
  1. scraig987

    scraig987 Thread Starter

    Mar 27, 2015
    I have read every forum here regarding my issue, which is internet connection issue. Although I am completely sure that anyone with even the most basic knowledge was able to understand. I on the other hand do not understand the difference between hardware and software or any other technical issue. I need help using the most basic of language.

    Here is what I do know:
    Windows 7 Professional
    Model Lat 5530
    Processor- Intel (R) Core (TM) i5-3210M CPU @2.50 GHz
    Memory 4.00GB
    System Type 64-bit Operating System

    New modem from Brighhouse
    New Router from Radio Shack - Belkin (but have used two others to ensure not the router)
    22 Tech calls to Brighhouse
    15 Visits by technicians
    There is no wires from the modem or the router to any device, I had McAfee at one time but it is since expired (I think), This computer at one time was "Networked" with my job but is no longer

    Note 3 Phone is using data, not wifi
    Computer is never online. -There was a forum where you walked a girl through all the steps, first step being to do the McAfee Removal tool. I could not get past there. But her description of events was almost exactly my issues.

    Please help- Divorce is looming over fights regarding internet!
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Aug 27, 2003
    To begin with, I've removed your email address. You should never post it in a public forum as it will be harvested by spammers and also, all assistance is to be done here on the boards in your thread.

    I've also moved this from Random Discussion, which is not for requesting technical assistance, over to the Networking forum which is where matters regarding Internet connectivity should be posted.
  3. scraig987

    scraig987 Thread Starter

    Mar 27, 2015
    Thank you for both

    I could not find the post buttom in the forums, that was the only place I could find it. I apoligize for the trouble
  4. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    You have run the McAfee Removal Tool, right?

    Unplug the modem and shut down the PC. (We'll get to the router later.)

    Connect the PC to the modem with an ethernet cable.

    Plug in the modem. Wait about 20 seconds and then boot the PC.

    If you don't now have internet access tell us what the modem's LEDs are saying and ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:


    [Note that there is no space between the slash and ALL.]

    [Press ENTER after each command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1145619

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice