Help!!!!!!!

I work for a dental office.We have a small network consisting of 3 computers. My computer is the server. We are running w2k with sp4. I contacted the company that provided our w2k and patient data base software. They are convinced I have a virus. I have been routinely updating and running nav'01 with no viruses found. The software supporter stated that we needed to update of norton antivirus from nav2001 to nav 2004 and get some type of adware/spyware sweeper. I purchased nav 2004 and webroot spysweeper. Spysweeper loaded just fine on all 3 computers. NAV'04 loaded fine on 2 computers. It will not load on my computer (the server). The install window comes up, you click to install, you get a timepiece for a millisecond, it diappears and disk stops running. I have also been getting many errors. I do on-line dental claim submission (no clearinghouse) and until about 3 weeks ago everything was great, now I constantly get "your current security settings prohibit running ActiveX contols on this page. As a result, the page may not display correctly" What is this? I also checked with the software people. They checked my settings and everything is correct. I have also received "object picker errors", blah, blah, blah. I am so frusterated! I don't know what to do. I am fortunate enought to have a hubby who is a computer technician. He has been able to help me with our system, but the ActiveX and "object picker" errors are killing us! We went to Micosoft's website. No help at all. I hope somebody can help me. I have a 20GB hard drive that has been partitioned to a "C" drive for windows and "H' for our patient data and billing software. Any suggestions are GREATLY appreciated.

 

Try right clicking your Internet Explorer icon and selecting "Properties"

When the Internet Propeties come up, select the second tab labeled "Security"

Highlight the "Internet" zone and click the button labeled "Custom Level"

This is where you should make adjustments to your settings.

Also, Do you have any software firewall running on the computer in question?


As far as Norton antivirus, did you attempt to install '04 over the old version or did you uninstall the old version first? Even if you performed a complete uninstall on the old version, it is likely that there are old items in your registry that belond to the old version. Norton is notorious for having these kinda installation problems when installing without removing old items from the registry. You can try to use Nortons registry removal tool found here.







Rollin

 

you installed service pack 2 cause it does that but shouldn't mess your comp up

but if you didnt then i dunno and just to tell all that spy sweeper has the biggest defintion list compared to adaware and spybot

and post a hijack this log and lets see whats up

 

Thank you for the advice. I did uninstall nav'01 and went through the registry to delete. I am hoping with the changes I made to the Active X settings, all will be alright.

 

Thanks to the fine help I received on line, I am no longer getting the ActiveX error. My next conquest is the installation of NAV '04. I removed NAV'01 and went to the registery to make sure there were no remininants of '01. When I put in the '04 disk, the install window comes up. When you click on install, you still get the timepiece for a millisecond and the disk stops running. Any ideas?

 

Hi and welcome. I've merged your new thread into this one, please keep posting to this thread instead of creating a new one.

 

Sorry I am answering so late. It is 10:35 CST and my husband and I are STILL at my work addressing on-going computer issues. Thanks for helping me, I feel al little lost with using tthis forum

 

Did you purchase a multi user license for Norton 04?

 

No, I was told by the software people we did not have to. Norton '04 installed and runs great on the other 2 pc's! Since the software people have been no help and the hardware division seems to think we have a virus, although daily scans have not found anything, we are going to rebuild the server. At this point there are so many things wrong. We can not address the issues fast enough. I doesn't help that all this work has to be done when the office is closed. We are not able to talk to the software/hardware people at all. We started rebuilding today. this is a drag!

 

Who are "THE" software people?