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Discussion in 'Virus & Other Malware Removal' started by sugapanda, Jan 18, 2011.

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  1. sugapanda

    sugapanda Thread Starter

    Joined:
    Jan 18, 2011
    Messages:
    1
    somehow i seem to have inherited "personal internet security " and i cant get rid of it . It says my computer is infected and wants me to purchase anti virus security . I neither want it or need it . Can anyone please tell me how to get this damned thing off my computer ????
     
  2. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
    Hiya sugapanda,

    I'm kevinf80 and I will be helping with any malware issues you may have with your system.
    • Please be aware that some of the logs I may ask for can be very complex and can take a long time to decipher. I am a volunteer here with a job and family so I ask that you be patient when waiting for replies.
    • Please DO NOT run any scans/tools/fixes on your own as this will conflict with the tools we are going to use.
    • Either print or Save to Notepad all instructions and please follow them carefully, if there's something you don't understand or that will not work please let me know and we will go through it together.
    • Malware is often buggy and can be very unstable, with that in mind it is advisable to backup any important data before we begin.
    • If you do not reply within 72 hours the thread will be closed, if you need more time let me know. Likewise if I do not respond within 48 hours feel free to PM me.

    Proceed as follows :-

    Step 1

    Re-boot into Safe Mode with Networking - Re-boot your PC and continuously tap the F8 key until you see the Windows Advanced Menu, from the available options select Safe Mode with Networking.

    Step 2

    Check for proxy server settings in your browser and turn it off, the following are the most common used.

    Internet Explorer:
    Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" and check to "Automatically detect settings". ok, apply (only if applicable), ok.

    Firefox:
    Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection. "No Proxy" should be selected, unless you have one set up yourself.

    Chrome:
    Select -> Tools menu -> then "Options", then go to "Change Proxy Settings", then "LAN Settings" , then take out the check mark for "Use a proxy server for your LAN" if set, unless you set this up yourself.

    Safari
    • Launch Safari
    • Go to general settings menu
    • Then in Preferences/ Advanced
    • Then on line click Proxies change settings ...
    • Click Internet Options, then click the Connections tab, click Network Settings.
    • Disable option (uncheck) for the use of proxy server ...

    Step 3

    Please download Rkill and save to your Desktop.
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use Link 1 from the following list and so on in sequencial order until one runs successfully.
    Link 1

    Link 2

    Link 3

    Link 4

    Link 5

    Link 6
    • A log pops up at the end of the run. This log file is also located at C:\rkill.log. Please post this log in your reply.
    • If you get an alert from your own Security Program, accept it and allow Rkill to run, it is very safe and will not harm your system.
      If the alert is from the Infection Malware program (you`ll know by the name) leave the alert open and run the same Rkill version again. You may have to run it several times, it may take upto 9 to work.
    • If the tool does not run from any of the links provided, please let me know.

    Step 4

    [​IMG] Please download Malwarebytes Anti-Malware and save it to your desktop.
    Alernative D/L mirror
    Alternative D/L mirror

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • Please save the log to a location you will remember.
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the entire report in your next reply.

    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

    If Malwarbytes is successful, boot into Normal mode, upadate Malwarebytes and run again as previously instructed

    Let me see the logs from RKill and Malwabyes (both modes) in your reply,

    Kevin
     
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