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Helping an Elderly Friend: Their Laptop Won't Connect to the Internet Using Wifi

Discussion in 'Networking' started by hitchin04, Apr 14, 2015.

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  1. hitchin04

    hitchin04 Thread Starter

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    All,

    An elderly friend of mine let someone borrow their laptop and when they got it back, it no longer worked on their home Wifi.

    I have been researching how to fix this but so far haven't been able to fix it so I would really appreciate any help.

    Here's the situation:

    - I can see they haven't installed anything new since it was borrowed
    - It works completely fine on the internet when connecting via internet cable
    - I have run anti-virus software which didn't find anything
    - I tried to update the wireless card's driver but it said it didn't need an update
    - The DNS settings look ok to me (no VPN or anything)
    - I checked the LAN settings and that seems normal
    - I've tried it in my house as well and it doesn't connect to the wifi either
    - Lots of other devices connect without any problems
    - There is some HP internet software installed that came with the laptop, it says 'did not find an ip address'.
    - OS is XP

    They are quite upset about this and I'd love to fix it for them. It's quite an old laptop and so it's slow...so it makes it quite hard to try and fix!

    I would be hugely grateful for any suggestions!
     
  2. valis

    valis Moderator It's My Birthday!

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    howdy and welcome. What's the make/model of the laptop?
     
  3. hitchin04

    hitchin04 Thread Starter

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    Thank you for the welcome and response :)

    It's a Dell Latitude D530.
     
  4. valis

    valis Moderator It's My Birthday!

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    Reboot. Hit F2 while it's booting to go into the BIOS. Select Wireless > Wireless Hotkey > None

    Save and reboot. Your wireless will now stay on with the laptop.
     
  5. hitchin04

    hitchin04 Thread Starter

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    Hi Valis - it's not that the wireless on the laptop is turned off - it definitely isn't.

    I can connect to the modem but it just says 'acquiring network status' followed by 'this connection has limited or no availability'.

    When I double click on the icon in the bottom right of the screen, I have 3 out of 5 bars for signal strength.
     
  6. hitchin04

    hitchin04 Thread Starter

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    Also...thank you for taking the time to help me.
     
  7. hitchin04

    hitchin04 Thread Starter

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    Valis, I've managed to get it working! Here is what I did:

    The laptop has some Intel software which manages the internet connection. It wouldn't let me update the drivers so I right clicked on the icon and changed it to 'Let Windows Manage Internet' . It made me re-enter the password but then it all worked!

    Thank you for your time. I hope my solution works for someone else.
     
  8. valis

    valis Moderator It's My Birthday!

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    wahoo! :)

    Glad it's sorted, and thanks for posting the solution. :)
     
  9. DaveBurnett

    DaveBurnett Account Closed

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    Had you found the correct icon for that intel software, it would likely have given you a list of connections for you to choose from.
    All it would have done is automated what you did manually anyway.
     
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