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HEY!!! HELP!! I have 21 processes in task manager

Discussion in 'Windows 7' started by Southern Belle, Feb 12, 2015.

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  1. Southern Belle

    Southern Belle Thread Starter

    Joined:
    Aug 15, 2001
    Messages:
    49

    heyal,

    i need some help

    firefox which has been depleting its speed and i always look in my task manager to see what processes are running so i can speed things up or try and figure out the cause.

    well i just looked a few minutes ago and found this new process called ielowutil.exe*32 internet low-mic utility tool ok maybe there can be one but its never been there before and now there is not only one but 21 instances of this process! :eek: :mad:

    i read up and its used by internet explorer private mode but i don't use internet explorer so i haven't opened it up in a very long time so there is actually no need for this process to be opened.

    so can anyone tell me why and what to do for this issue?

    i appreciate any and all help that yal can offer Very Happy

    until then i'm ending the processes....

     
  2. trogdo

    trogdo

    Joined:
    Feb 9, 2015
    Messages:
    185
    It is likely that there is a malware running on your computer, and it is using internet explorer to generate traffic. There are many people very experienced in malware removal on here, I suggest posting in the Virus & Other Malware Removal forum.
     
  3. Johnny2K

    Johnny2K

    Joined:
    Aug 28, 2013
    Messages:
    159
    You can try this.

    Open IE, then go to Internet options

    [​IMG]

    Go to Content then Feeds. Make sure 'Automatically check feeds' in NOT ticked.
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,618
    First Name:
    Frank
    We have no information on your computer, so please do the following:

    Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.

    After it's been downloaded and saved, double-click it to run it.

    Information about your computer will appear.

    Return here to your thread, then copy-and-paste the ENTIRE text here.

    -------------------------------------------------------
     
  5. Southern Belle

    Southern Belle Thread Starter

    Joined:
    Aug 15, 2001
    Messages:
    49
    hi,

    here is the sysinfo txt u requested:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: AMD FX(tm)-8320 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 8
    RAM: 16330 Mb
    Graphics Card: NVIDIA GeForce GTX 550 Ti, 1024 Mb
    Hard Drives: C: Total - 366096 MB, Free - 102801 MB; D: Total - 1907599 MB, Free - 928391 MB; E: Total - 103 MB, Free - 72 MB; F: Total - 110727 MB, Free - 47114 MB; G: Total - 180260 MB, Free - 60492 MB; J: Total - 1718165 MB, Free - 1340266 MB; K: Total - 2097151 MB, Free - 2091521 MB;
    Motherboard: ASUSTeK COMPUTER INC., M5A97
    Antivirus: Kaspersky PURE 3.0, Updated and Enabled
     
  6. Southern Belle

    Southern Belle Thread Starter

    Joined:
    Aug 15, 2001
    Messages:
    49
    heyal,

    i've been scanning for over a week because i had added an extension from google chrome and started getting redirects to various websites everything is said to be clear and then this issue.

    firefox freezes even more than normal and now my mouse is acting odd...like it moves when i want it to be in a particular place.

    i've run ccleaner, adwcleaner, malewarebytes, combo fix, jfr, mini toolbox, tdsskiller, tfc, house call, kaspersky pure, unhackme, and a couple others and says all is good.

    i've looked and the ielowutill.exe*32 process isn't running now, but things just still don't seem right..the jumpy mouse puzzles me and i can remember quite some time ago it doing this for some reason but can't remember what it was or how i fixed it. possibly an accellarator can't spell that right sorry.

    anyway advice is always welcome!

    thanks!!!
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,835
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