Additionally, on the SD card, there is sometimes a little switch that you can move. Is there one? Make sure the SD card is not set to the locked position.Please make sure that your SD-card has been once run in your navigation device; this is necessary for Naviextras Toolbox to recognize it.
Lastly, they recommend logging in at least once through Internet Explorer. I'm not sure why, but make sure to login with Internet Explorer then try. Even if you have logged in with a different browser, do it will IE as well.Make also sure that the SD-card is not locked.
Try all 3 of these things. Let me know the results.please also make sure that you have logged in at least once using Internet Explorer even if you use something else
After you have filled out the ticket, let us know. Please try to keep us updated in regards to the correspondence between you and Naviextras. If you have any questions about what they are asking you or telling you, feel free to let us know and we'll do our best to help.- the version of your operation system (eg. Windows XP SP2),
- the version of your Internet Explorer (eg. 7.0.5730.13; please also make sure that you have logged in at least once using Internet Explorer even if you use something else),
- the version and configuration number of your Naviextras Toolbox application (eg. 22.214.171.1241 and 3.157d; you can find this in the About menu),
- the exact type of your navigation device,
- the version number of your navigation software (eg. 126.96.36.199545; you can find this in the About menu of your navigation software).
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