Ignore this advice for now until we can address the CPU usage and slowness issue.Norton makes system very slow, try to use some different anti-virus.
You haven't answered these 2 questions in the first part of post #6.What's the model name and complete model number of that Hewlett Packard(HP) computer?
What's the part/product number(P/N) on it?
I'm guessing you have a HP 110-014 or similar model desktop, but we need to confirm that.Processor: AMD E1-1500 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 3659 Mb
Graphics Card: AMD Radeon HD 7310 Graphics, 384 Mb
Hard Drives: C: Total - 459206 MB, Free - 404327 MB; D: Total - 15871 MB, Free - 1924 MB;
Motherboard: Hewlett-Packard, 2B01
AdwCleaner does run in Windows 8 64-bit, so I don't know why you're having a problem with it.This is what comes up: This app can't run on this pc, to find a version for your pc check with the software publisher
Thanks for confirming you do have a HP 110-014 desktop.Also the model # is 110-014
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