high cpu usage

[Invoice123]

i have a windows 8 hewlittpackard, it keeps saying High CPU usage, I noticed the computer is running a lot slower is there a way to solve this problem

 

[Invoice123]

Norton, it came with Xfinity (comcast),

 

[Invoice123]

Which antivirus would you suggest, are any of them free? How about AVG?

 

[flavallee]

Invoice123:

What's the model name and complete model number of that Hewlett Packard(HP) computer?

What's the part/product number(P/N) on it?

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Do the following in that computer:

Download and save the TSG System Information Utility (SysInfo.exe) file to the desktop.

After it's been downloaded and saved, double-click it to run it.

Information about your computer will appear.

Return here to your thread, then copy-and-paste the ENTIRE text here.

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[flavallee]

Norton makes system very slow, try to use some different anti-virus.

Ignore this advice for now until we can address the CPU usage and slowness issue.

If you decide to get rid of Norton later, it needs to be done in 2 stages so there's no leftover "debris" from it.

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[Invoice123]

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD E1-1500 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 3659 Mb
Graphics Card: AMD Radeon HD 7310 Graphics, 384 Mb
Hard Drives: C: Total - 459206 MB, Free - 404327 MB; D: Total - 15871 MB, Free - 1924 MB;
Motherboard: Hewlett-Packard, 2B01
Antivirus: Windows Defender, Disabled

 

[flavallee]

What's the model name and complete model number of that Hewlett Packard(HP) computer?

What's the part/product number(P/N) on it?

You haven't answered these 2 questions in the first part of post #6.

Processor: AMD E1-1500 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 3659 Mb
Graphics Card: AMD Radeon HD 7310 Graphics, 384 Mb
Hard Drives: C: Total - 459206 MB, Free - 404327 MB; D: Total - 15871 MB, Free - 1924 MB;
Motherboard: Hewlett-Packard, 2B01

I'm guessing you have a HP 110-014 or similar model desktop, but we need to confirm that.

You should add another 4 GB of RAM to it.

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[flavallee]

Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Scan" button, then allow the scanning process to finish.
(Note: Several seconds may pass before the scanning process starts, so be patient.)

Click the "Logfile" button.

When the log appears, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

Note: After you submit the log, close AdwCleaner. When the warning appears, click "Yes".

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[Invoice123]

This is what comes up: This app can't run on this pc, to find a version for your pc check with the software publisher Also the model # is 110-014

 

[flavallee]

This is what comes up: This app can't run on this pc, to find a version for your pc check with the software publisher

AdwCleaner does run in Windows 8 64-bit, so I don't know why you're having a problem with it.

Also the model # is 110-014

Thanks for confirming you do have a HP 110-014 desktop.

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