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High RAM and disc usage, low performance

Discussion in 'Games' started by Marinkjo, May 4, 2017.

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  1. Marinkjo

    Marinkjo Thread Starter

    Joined:
    May 4, 2017
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    Hi everyone,

    I have some problems with my relatively new dell laptop (4 months old, and the problems are present for like 3 months), which include: Very high RAM usage: 80% when only Microsoft Edge is turned on.
    Very high Disc usage: 100% almost at all times
    Low performance in games (the laptop meets the req. for a game, still cant handle it; low fps, stuttering, freezing.
    Can't handle videos sometimes: the sound works but video is frozen, or video Works and sound freezes.
    Sometimes VERY S L O W: sometimes when i open an app, it turns on after a minute; when i type, the letters appear after a while.

    I have already reset it to factory settings and wiped the HDD, didn't help. I have a lot of free space on HDD, no dust in the laptop, no physical damage, no viruses, no (useless) background proceses.

    I have already had a call with a dell technician (he did some changes and driver updates), also didn't help.

    Do you think a RAM upgrade would solve this? Or do i have to take it to service? Or anything else? Please help.

    Thanks for answer in advance. (and sorry for my weak english)

    Regards,
    Martin


    Specs:
    Dell Inspiron 5558
    Windows 10 64-bit
    4GB DDR3
    1TB HDD
    Nvidia GeForce 920M
    Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz
    has a webcam
     
  2. flavallee

    flavallee Trusted Advisor

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    Messages:
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    First Name:
    Frank
    The Dell Inspiron 5558 laptop supports up to 16 GB of DDR3 RAM.
    Yours has only 4 GB.
    Add another 4 GB and run it with 8 GB.
    Adding more RAM is one of the best and most cost-effective ways to improve speed and performance.

    That laptop has a decent Intel Core i3 processor for normal use, but not for gaming.
    It's too bad it didn't come with a faster Core i5 or Core i7 model.

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    Last edited: May 4, 2017
  3. Marinkjo

    Marinkjo Thread Starter

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    Are you sure it will solve those problems? Won't it end my warranty? What about the disc? thanks.
     
  4. flavallee

    flavallee Trusted Advisor

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    Did you read ALL of my last reply?

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  5. Marinkjo

    Marinkjo Thread Starter

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    Yes i think i did.
     
  6. flavallee

    flavallee Trusted Advisor

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    Your laptop doesn't have enough RAM or a fast enough processor to provide you with a quality gaming experience.
    Your laptop isn't designed for and doesn't have the "horsepower" for the demands of gaming.

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  7. Marinkjo

    Marinkjo Thread Starter

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    Okay thank you very much. But will upgrading my RAM void my warranty?
     
  8. flavallee

    flavallee Trusted Advisor

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    Frank
    It may or may not help with your gaming experience, but your laptop could still use another 4 GB of RAM.

    I'm not sure if adding more RAM will void its warranty.
    You can find out by calling Dell customer service and support.

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  9. LIS333

    LIS333

    Joined:
    Dec 2, 2016
    Messages:
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    I would also check the Task Manager Startup tab and look at what's running. I disable things that don't need to run at startup like iTunes, Adobe Reader etc. This doesn't uninstall anything as it will run when you launch the program, but if it's running In the background when you aren't using it, it's a drag on the system. Don't disable anything you're not sure is necessary to run the computer though. Also, check your start button - programs - Startup folder and drag shortcuts out of it and into your regular programs menu for whatever doesn't need to run at startup.


    Sent from my iPhone using Tapatalk
     
  10. tom020788

    tom020788

    Joined:
    Dec 30, 2010
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    32
    Nobody has really addressed why this person's HDD/Disk usage is always at 100%. This is not normal at all.
    The OP seems to have already looked at the task manager, as they wouldn't know the performance/usage details without having been there.

    OP, could you please post a screenshot of the "performance" tab after having it open for a while, so we can see if the usage is spiking at all, or if it is really constant?
    Also, please post a screenshot of the "task manager" tab, and make sure you have clicked "more details" to expand the list of processes running.

    The HDD running at %100 usage all the time is abnormal, and getting more ram may not fix this, but it also may... you see, if RAM is all being used up, the pc uses virtual memory stored on the HDD, so if your RAM is being pushed to the max for some reason (it still shouldnt be doing this all the time), the HDD usage may also go up.

    Lastly, in regards to your warranty, I can almost guarantee you that if you install a ram chip yourself, you are going to have an issue with your warranty if you damage your PC and it is because you installed it incorrectly.
    You will need a professional computer technician from your local PC store to install a RAM chip if you want to be absolutely sure, and if you are not very experienced installing hardware, I'd highly recommend it, because you could damage your computer otherwise.
     
  11. flavallee

    flavallee Trusted Advisor

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    We don't know what's installed in that laptop and how many running processes it has, so that could explain why the disc and memory usage is high.

    He hasn't replied back in 10 days, so he may no longer be monitoring this thread.

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