Highly infected PC. Need help.

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phixgrrrl

Danielle
Thread Starter
Joined
Oct 6, 2004
Messages
425
My father has asked me to post about his pc. It is highly infected with trojans, viruses, email worms--from what I read off the list from the Anti-malware software that comes with Windows Vista. A warning window from that software pops up every couple minutes and then asks for you to buy the full version to fix all the problems.
There were 27 infections found according to Vista's list. I've read that this list can be bogus but it is preventing the running of any kind of software. I tried to run some anti-malware software (like super anti spyware) and Vista says the exe is infected. So I could also NOT run Gmer, HijackThis, or DDS.

His info is:
Windows Vista Home Premium, SP1
Lenovo Vista PC
Intel Pentium Dual CPU E2220 @ 2.4 GHz
3 GB RAM
32 bit OS

Thanks
 

phixgrrrl

Danielle
Thread Starter
Joined
Oct 6, 2004
Messages
425
My dad took the pc in as he couldn't wait anymore. They replaced the hd and couldn't save anything.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,254
My dad took the pc in as he couldn't wait anymore. They replaced the hd and couldn't save anything.
Since that computer was in such bad shape to where you couldn't submit any logs so we could help you, I was going to advise you to format the hard drive and do a clean reinstall of Windows Vista SP2 - which is what the computer shop apparently did.

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phixgrrrl

Danielle
Thread Starter
Joined
Oct 6, 2004
Messages
425
I kinda figured. But I thought maybe someone could tell me to do something in safe mode or at the command prompt.
 
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