Hijack logs

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terryxp

Thread Starter
Joined
Mar 30, 2002
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666
Please go to either of these web sites....

LavaSoft to get Ad-Aware


SpyBot Search and Destroy and download.

Download and update either of these products and see if it takes care of the problem first.

If you take these steps and still have problems then please go to HijackThis

Please take the above steps first though before posting a HijackThis log.

Seems to me that its getting a bit out of hand with the hijack logs... I see everyones first response to a post is to post your hijack log. A huge waste of bandwidth for TSG I would think.
And I would think not really that much help to 99% of the threads where a poster is told to run hijack. If a MOD agrees, maybe make this thread a "sticky"
 
Joined
Aug 10, 2003
Messages
401
It's part of the rules on other forums, and strictly enforced as well. Keeping everyone flying in formaton and all that, I agree.
 

dvk01

Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
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56,452
First Name
Derek
One of the problems with using spybot or adaware before posting a HJT log is that some baddies need to be removed in a certain order, otherwise problems crop up, and both spybot or/ and adaware cannot remove everything. A prime example is CWS or rapidblaster, both of which need eremoving before adare or spybot run to be sucsessful

Unless CWS is removed first by using cwshredder & a manual removal of the latest version before running adaware or spybot it comes back and the users think that adaware/spybot are useless and will not use them again.

ALso I prefer to remove as many of the trojans and viruses found before removing spyware. adaware/spybot can partially remove the trojan entries often but leave them behind to re-infect. They are not designed as trojan/virus removers even thoughn they do a good jop of removing some

Many other forums are specific to spyware/adware, and are not so up on trojan/virus removal
 
Joined
Oct 11, 2003
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91
My apologies if posting the logs is not permitted. I assumed it was a necessary part of troubleshooting.
 
Joined
Aug 10, 2003
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401
I wouldn't worry, boxergal you seem to have done everything you were asked , in fact from checking your posts this is a perfect example when the searchv problems needed to be fixed with CWS first as Derek pointed out. Point taken Derek, thanks for that (y)
 
Joined
Jan 9, 2003
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560
i think it should be permitted obviously, but if they have a question about what is contained in it or in the "last resort" kind of thing.... well the last resort not including computer bashing!
 
Joined
Jun 19, 2003
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1,241
Hi all,

I agree entirely with Derek. If you get to see the unabridged log, then you can determine a hell of a lot about that machine. In most cases those that regularly analyze these logs can see straight away whether the problems people are having are caused by virus/trojan or spy/ad-ware or both.

Once we know what we're looking at, we can recommend the appropriate remedy. In most cases we are dealing with relative newbies when it comes to sorting out these problems, and the description of what is going wrong may sometimes be vague or even inaccurate. Seeing the logs can, if nothing else, understand their problems and rule out some possibilities straight away. As far as bandwidth goes, yes it may take a small amount extra, but they are relatively small text files.

I've rarely come across a log that is 100% clean, when it first appears here. Seeing the log initially almost always highlights some discrepancy, however minor, and we are here to fix people up. If they didn't need it, they would probably not even know of our existence. (y)

Also, we must remember that we can often be dealing with people who, due to their lack of specific technological knowledge in all the areas that we cover, become very worried and upset: especially when they suddenly get redirected to every porn site on the net, for instance, and there is nothing they can do to stop it. It is our duty to help them in as gentle and professional a way as we can. Telling them from the off that they're doing everything wrong and not to post this or that, will only upset them further.

So what if occasionally someone posts totally inappropriate information for us to work with. :) Most people know less about the inner workings of their computer than they do about the internal combustion engine. I speak as an ex-mechanic, so this metaphor probably means more from my own point of view.. :D

At the end of the day, they come here for our help, and our help is what they should get. Polite, informed, and above all successful. Nothing else matters. :)

End of sermon.. :D:D

Cheers

Liam
 
Joined
Oct 9, 2001
Messages
9,396
Originally posted by DaveBurnett:
How about a seperate section for them?

No need really.............Personally I like to see the unabridged log in all its glory(When the mood takes me:)) and then work out a "things to do" list.As long as we keep eachother informed of any new found "baddies" by posting an information alert,then I think we are doing ok........One thing not to do is 3 or 4 techs jump on one post with different advice and confuse the poster....I know this is bound to happen at times and if you treat each poster as a technical vacuum and explain the "dumbies guide"way....he will usually inform you of how tech-minded he is and help you to help him/her:)
Things have got a little better since we started closing resolved threads quicker.....And we have a few more clever-clogs too:D
 
Joined
Jul 26, 2002
Messages
46,331
I have to agree with $teve,E-Liam and dvk01 here.

Hijack This is the single most useful tool we have for identifying malware.

God bless you Merijn!

Keep'em coming! :)
 
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