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Hijack This Log, Help?

Discussion in 'Virus & Other Malware Removal' started by StuieW, Dec 8, 2011.

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  1. StuieW

    StuieW Thread Starter

    Joined:
    Dec 8, 2011
    Messages:
    5
    We have trouble with our laptop that hs some weird code appeared on the desktop picture and places itself in front of anything we use eg: IE. I've ran various AVG, Spyware, CCleaner, Spybot and only found a few bits that I have got rid of but the problem persists. Hijack this log below, can anyone help decode it? Many Thanks

    Logfile of HijackThis v1.99.1
    Scan saved at 20:48:38, on 08/12/2011
    Platform: Unknown Windows (WinNT 6.01.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16869)
    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Windows\system32\taskhost.exe
    C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
    C:\Program Files\CyberLink\YouCam\YouCamTray.exe
    C:\Program Files\AVG\AVG9\avgtray.exe
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\AVG Secure Search\vprot.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\The TechGuys\Launch\Launch.exe
    C:\Program Files\OEM\LIVE! OSD 1.14(AD)\osd.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\Windows\system32\wuauclt.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\windows\system32\Macromed\Flash\FlashUtil10b.exe
    C:\Users\Zoe\AppData\Local\Temp\Temp1_hijackthis[1].zip\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\4.4.0.12\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\4.4.0.12\IPSBHO.DLL
    O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\9.0.0.18\AVG Secure Search_toolbar.dll
    O2 - BHO: (no name) - {BD88D5C0-842D-46D9-8BDA-E59ACFE77771} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\4.4.0.12\coIEPlg.dll
    O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\9.0.0.18\AVG Secure Search_toolbar.dll
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
    O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
    O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [MDS_Menu] "C:\Program Files\CyberLink\MediaShowEspresso\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\MediaShowEspresso" UpdateWithCreateOnce "Software\CyberLink\MediaShow Espresso\5.0"
    O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe"
    O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
    O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\3.0"
    O4 - HKLM\..\Run: [YouCam Mirror Tray icon] "C:\Program Files\CyberLink\YouCam\YouCamTray.exe" /s
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Global Startup: Launch.lnk = ?
    O4 - Global Startup: OSD.lnk = ?
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
    O11 - Options group: [INTERNATIONAL] International
    O13 - Gopher Prefix:
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\9.0.1\ViProtocol.dll
    O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
    O20 - AppInit_DLLs: avgrsstx.dll
    O20 - Winlogon Notify: igfxcui - C:\Windows\SYSTEM32\igfxdev.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
    O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: Norton 360 (N360) - Unknown owner - C:\Program Files\Norton 360\Engine\4.4.0.12\ccSvcHst.exe" /s "N360" /m "C:\Program Files\Norton 360\Engine\4.4.0.12\diMaster.dll" /prefetch:1 (file missing)
    O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
    O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: vToolbarUpdater - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\9.0.1\ToolbarUpdater.exe
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unkn
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,892
    First Name:
    Frank
    1.99.1 is an ancient version of HiJackThis and needs to be uninstalled/removed.

    After that's done, go here and click the green icon to download HiJackThis 2.0.4.

    Make sure to install it in its default location - C:\Program Files.

    After that's done, run a new scan and then submit a new log.

    --------------------------------------------------
     
  3. StuieW

    StuieW Thread Starter

    Joined:
    Dec 8, 2011
    Messages:
    5
    Thanks, I have updated and below is the new log

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 21:47:02, on 08/12/2011
    Platform: Windows 7 (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16869)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Windows\system32\taskhost.exe
    C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
    C:\Program Files\CyberLink\YouCam\YouCamTray.exe
    C:\Program Files\AVG\AVG9\avgtray.exe
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\AVG Secure Search\vprot.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\The TechGuys\Launch\Launch.exe
    C:\Program Files\OEM\LIVE! OSD 1.14(AD)\osd.exe
    C:\Program Files\Norton 360\Engine\4.4.0.12\ccSvcHst.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\Windows\system32\wuauclt.exe
    C:\Windows\system32\NOTEPAD.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\4.4.0.12\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\4.4.0.12\IPSBHO.DLL
    O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\9.0.0.18\AVG Secure Search_toolbar.dll
    O2 - BHO: (no name) - {BD88D5C0-842D-46D9-8BDA-E59ACFE77771} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\4.4.0.12\coIEPlg.dll
    O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\9.0.0.18\AVG Secure Search_toolbar.dll
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
    O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
    O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [MDS_Menu] "C:\Program Files\CyberLink\MediaShowEspresso\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\MediaShowEspresso" UpdateWithCreateOnce "Software\CyberLink\MediaShow Espresso\5.0"
    O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe"
    O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
    O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\3.0"
    O4 - HKLM\..\Run: [YouCam Mirror Tray icon] "C:\Program Files\CyberLink\YouCam\YouCamTray.exe" /s
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Global Startup: Launch.lnk = ?
    O4 - Global Startup: OSD.lnk = ?
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\9.0.1\ViProtocol.dll
    O20 - AppInit_DLLs: avgrsstx.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
    O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\4.4.0.12\ccSvcHst.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
    O23 - Service: vToolbarUpdater - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\9.0.1\ToolbarUpdater.exe
    --
    End of file - 7208 bytes
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,892
    First Name:
    Frank
    There appears to be multiple antivirus programs installed and running.

    There appears to be outdated and unneeded programs.

    The SP1 upgrade for Windows 7 doesn't appear to be installed.

    ---------------------------------------------------------

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    --------------------------------------------------------
     
  5. StuieW

    StuieW Thread Starter

    Joined:
    Dec 8, 2011
    Messages:
    5
    Thank you, the reason due to the virus software is Norton was already installed, but we were unsure if it was affected so used AVG. List below:

    Ad-Aware
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 9.1
    AVG Free 9.0
    CCleaner
    Compatibility Pack for the 2007 Office system
    CyberLink MediaShow Espresso
    CyberLink MediaShow Espresso
    CyberLink Power2Go
    CyberLink Power2Go
    CyberLink YouCam
    CyberLink YouCam
    HiJackThis
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) TV Wizard
    IntelĀ® Matrix Storage Manager
    Launch
    LIVE! Control Center 1.05
    LIVE! OSD 1.14(AD)
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office Home and Student 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Suite Activation Assistant
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Works
    Norton 360
    PlayReady PC Runtime x86
    Realtek 8136 8168 8169 Ethernet Driver
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Card Reader
    REALTEK Wireless LAN Driver
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Sky Broadband
    Spybot - Search & Destroy
    SUPERAntiSpyware
    Synaptics Pointing Device Driver
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,892
    First Name:
    Frank
    Your "uninstall_list.txt" log is incomplete. The bottom part of it is missing. I need the complete log.

    ---------------------------------------------------------

    While I'm waiting to see a complete "uninstall_list.txt" log, do the following:

    Download and SAVE these programs and add-ons:

    Adobe Flash Player ActiveX 11.1.102.55

    Adobe Flash Player Plugin 11.1.102.55

    Adobe Reader 10.1.1

    Java Runtime Environment 1.6.0.29(6 Update 29)

    Malwarebytes Anti-Malware 1.51.2.1300

    Microsoft Security Essentials 4.0.1111.0

    Microsoft Silverlight 5.0.61118.0

    SUPERAntiSpyware 5.0.0.1136

    AVG Remover(32bit) 2012

    Norton Removal Tool 2012.0.0.19

    Do NOT do anything with them yet! Just download and SAVE them.

    You have a lot of uninstalling, installing, updating, replacing, etc. to do.

    ---------------------------------------------------------
     
  7. StuieW

    StuieW Thread Starter

    Joined:
    Dec 8, 2011
    Messages:
    5
    That is the end of the list it gives, it doesnt go down any further?!

    Just doing the downloads now, thank you.
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,892
    First Name:
    Frank
    Okay, thanks. The log looked too short, and it appeared that the bottom section was missing.

    --------------------------------------------------------

    Part of what I want to do is to have you uninstall/remove AVG Free 9.0 and Norton 360 and then run their removal tools and then install Microsoft Security Essentials as your antivirus program.

    Besides being free, it's very user-friendly, it isn't problematic like AVG and Norton is, and it's well recommended in these forums. I personally use it in all 4 of my computers.

    Do you have any objection to doing this?

    --------------------------------------------------------

    Lavasoft Ad-Aware and Spybot - Search & Destroy will be uninstalled/removed and then replaced.

    The others are to update current versions and to install needed programs.

    -------------------------------------------------------
     
  9. StuieW

    StuieW Thread Starter

    Joined:
    Dec 8, 2011
    Messages:
    5
    No thats fine, am happy to do anything that is needed.

    Thanks
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,892
    First Name:
    Frank
    Do the following in the order listed.

    Take your time and pay attention to each window that appears during the install/update process.

    Opt out and decline to install any extras, such as toolbars, that they offer.

    -------------------------------------------------

    Go to Control Panel - Programs And Features, then uninstall

    AVG Free 9.0

    Norton 360


    Restart the computer if prompted to so the uninstall process can finish.

    -------------------------------------------------

    Run the AVG removal tool so it can find and remove the leftover remnants of AVG Free 9.0.

    Restart the computer if prompted to so the removal process can finish.

    Run the Norton removal tool so it can find and remove the leftover remnants of Norton 360.

    Restart the computer if prompted to so the removal process can finish.

    -------------------------------------------------

    Install Microsoft Security Essentials and Malwarebytes Anti-Malware and SUPERAntiSpyware.

    Restart the computer after installing each one.

    Make sure to update their definition files during the install process.

    Do NOT run any scans with them yet.

    -------------------------------------------------

    Install the 3 Adobe updates and Java and Silverlight.

    Restart the computer if prompted to so the install process can complete.

    -------------------------------------------------
     
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