hijack this log

[johnny w]

can someome please look at this and tell me what to do,my computer is slow and strange things happen on desk top,like toolbar dissapearing and changes to my avg settings.i have adaware,spybot s&d,spyware blaster,microsoft anti spyware,avg,and mcafee firewall.and are all up to date.i have only had pc a week it was brought from a friend when i had it he had no security at all.
thank you.
Logfile of HijackThis v1.97.7
Scan saved at 08:51:21, on 20/07/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Apps\ActivBoard\nhksrv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\sllights.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Apps\ActivBoard\MMKeybd.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Apps\ActivBoard\TrayMon.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\VoyagerTest\fts.exe
C:\Apps\ActivBoard\OSD.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\AOL 9.0\aoltray.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\AOL 9.0\waol.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\AOL 9.0\shellmon.exe
Q:\hijack this\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.packardbell.co.uk/center
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer brought to you by Planetis
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {CA356D79-679B-4b4c-8E49-5AF97014F4C1} - C:\Program Files\Starware\bin\Starware.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Starware - {D49E9D35-254C-4c6a-9D17-95018D228FF5} - C:\Program Files\Starware\bin\Starware.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [ACTIVBOARD] C:\Apps\ActivBoard\MMKeybd.exe
O4 - HKLM\..\Run: [NECStartPage] C:\apps\HomePage\HomePgui.exe
O4 - HKLM\..\Run: [cFosInst_Check] "C:\WINDOWS\cFosOEM\cfosinst.exe" -install -inplace -checkisdn
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [ML1HelperStartUp] C:\PROGRA~1\MIDNIG~1\ML1HEL~1.EXE /partner ML1
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [Update Service] C:\PROGRA~1\COMMON~1\TEKNUM~1\update.exe /startup
O4 - HKCU\..\Run: [APV] C:\Documents and Settings\MORRIS\Desktop\downloads\autostart_and_process_viewer.exe
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar (HKLM)
O9 - Extra 'Tools' menuitem: AOL Toolbar (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=www.packardbell.co.uk/center
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3DE34AC7-49E6-45DC-8AEA-5D01622C3148}: NameServer = 205.188.146.145

 

[flavallee]

Go here and click the HijackThis.exe link so you can download and install the current version of HijackThis, which is 1.99.1. Once you've downloaded and saved the HijackThis.exe file, double-click it so it can install and place itself in the C:\PROGRAM FILES\HIJACKTHIS folder. Once that's done, get rid of the old version. Run a scan with the new version, then post a new log here.

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Do you currently have any peripherals connected to it, such as a printer or scanner? You likely have software programs installed in it that you don't need and should be removed.

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The original version of Windows XP is still installed, so you're about 4 years behind on updates and enhancements.

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[johnny w]

thanks for your help,i do not yet have a printer or scanner


Logfile of HijackThis v1.99.1
Scan saved at 17:00:18, on 20/07/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Apps\ActivBoard\nhksrv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\VoyagerTest\fts.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\AOL 9.0\aoltray.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\sllights.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\AOL 9.0\shellmon.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\MORRIS\Desktop\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.packardbell.co.uk/center
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer brought to you by Planetis
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Starware - {D49E9D35-254C-4c6a-9D17-95018D228FF5} - C:\Program Files\Starware\bin\Starware.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [cFosInst_Check] "C:\WINDOWS\cFosOEM\cfosinst.exe" -install -inplace -checkisdn
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [ML1HelperStartUp] C:\PROGRA~1\MIDNIG~1\ML1HEL~1.EXE /partner ML1
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [Update Service] C:\PROGRA~1\COMMON~1\TEKNUM~1\update.exe /startup
O4 - HKCU\..\Run: [APV] C:\Documents and Settings\MORRIS\Desktop\downloads\autostart_and_process_viewer.exe
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=www.packardbell.co.uk/center
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3DE34AC7-49E6-45DC-8AEA-5D01622C3148}: NameServer = 205.188.146.145
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Apps\ActivBoard\nhksrv.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

 

[flavallee]

We need to uninstall some of the software programs and drivers that don't pertain to you. I need a little more information first though.

What is the brand name, model name, and model number of that computer(i.e. HP Pavilion 8160, Compaq Presario 5030. Dell Dimension 4700)? It should all be listed on the case.

What Internet Service Provider(ISP) are you using?

What antivirus program are you using? I see evidence of 2 of them(McAfee VirusScan and Grisoft AVG) in that computer.

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[flavallee]

This is some information that was given to me to pass on to you. Make use of it.

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Download the trial version of Ewido Security Suite http://www.ewido.net/en/download/
· Install ewido.
· During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
· Launch ewido
· It will prompt you to update click the OK button and it will go to the main screen
· On the left side of the main screen click update
· Click on Start and let it update.
· DO NOT run a scan yet. You will do that later in safe mode.

Restart your computer into safe mode now. Perform the following steps in safe mode:


Run Ewido:
· Click on scanner
· Click Complete System Scan and the scan will begin.
· During the scan it will prompt you to clean files, click OK
· When the scan is finished, look at the bottom of the screen and click the Save report button.
· Save the report to your desktop
This will take some time to run!
Post that log and a new HiJack log

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[johnny w]

here are some details,
packard bell [cant find model name or number,sorry]
intel celeron
1100 mhz
1.10 GHz
128 mb Ram
aol9,broadband
i am using AVG free edition anti virus
i downloaded Ewido Security Suite,when i tried to install it i got this message
the installer you are trying to use is corrupted,this could be a result of a damaged disc
a failed download or a virus. thank you.

 

[flavallee]

I've never used EWIDO, so I don't know why you're having an install problem.

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Are you sure it's a Packard Bell and not a Hewlett Packard? I don't believe Packard Bell computers were allowed to be sold in the United States by the time processor speeds reached 1 GHz+.

You should have at least 256 MB, and preferably 512 MB of RAM, in that computer. 128 MB of RAM is way too little RAM for Windows XP.

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I've got nothing good to say about AOL(also known as "AOL HELL").

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If you're using Grisoft AVG antivirus, you need to get rid of the McAfee VirusScan crap.

Make sure it's uninstalled from the Add/Remove Programs list.

Make sure there is no McAfee or VirusScan or Network Associates folders in the C:\Program Files folder. If there is, right-click them and delete them.

Click Start - Run, type in REGEDIT, then click OK. Click the + in HKEY_CURRENT_USER - Software and HKEY_LOCAL_MACHINE - Software. In the Software sub-menu of both, look for any folders with one of the above names. If they are present, right-click them and delete them.

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After you've done the above, reboot, then run another HijackThis scan and post a new log here.

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