1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Hijacked by Mozilla?

Discussion in 'Virus & Other Malware Removal' started by ma2hac1993, Oct 6, 2008.

Thread Status:
Not open for further replies.
  1. ma2hac1993

    ma2hac1993 Thread Starter

    Oct 6, 2008
    Clicking on the internet icon produces a message telling me that "IE Critical Udpated Needed" I am told that my machine has been taken over after I visited a hacked site. The prompts tell me to download TotalSecure2009.exe to fix the problem. The prompts contain words that are not spelled correctly and bad grammar. I am told that I can return to a site «http://total-ecure2009.com&raquo to upload the software to "fix" my problem. I cannot access anything on the computer as these windows continue to popup. A window pops up that provides the IP address Mozilla/4.0. Can anyone help me fix this, reverse this or get rid of whatever this is?

    I can provide more details about my machine and system if you tell me what you need.

    Thanks so much for anyones help.
  2. dvk01

    dvk01 Moderator Malware Specialist

    Dec 14, 2002
    First Name:
    Please download Malwarebytes' Anti-Malware to your desktop
    from http://thespykiller.co.uk/downloads/mbam-setup.exe or http://www.malwarebytes.org/affiliates/thespykiller/mbam-setup.exe

    Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following:

    Update Malwarebytes' Anti-Malware. Launch Malwarebytes' Anti-Malware. Then click Finish.

    If an update is found, it will download and install the latest version. Press Update to make sure the latest database is loaded.
    Once the program has loaded, select Perform quick scan, then click Scan.
    When the scan is complete, click OK, then Show Results to view the results.
    Be sure that everything is checked, and click Remove Selected.
    When completed, a log will open in Notepad.
    Please include this log in your next reply.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/756671

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice