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New Hijacked please help

Discussion in 'Virus & Other Malware Removal' started by Jasonkell, Aug 1, 2018.

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  1. Jasonkell

    Jasonkell Thread Starter

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    Aug 1, 2018
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    Hello I was wondering what I can do. My internet browsers are freeze, my program won't allow me to run the operating system from the factory settings. I tried to run Sierra and upgrade and it won't let me it says that the path is damaged or missing. When I closed my computer the other day there was this weird file inWORD saved under macro template that I didn't know what it was and I was reading that it was a macro virus. So I don't know what to do I am totally hijacked and I don't know how to restart or even get my computer started again can somebody help thanks!! Now won't restart. Is for Mac
     
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