Solved Home Network Connectivity Issues

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Finvara

Thread Starter
Joined
Jan 1, 2012
Messages
68
I have one PC hardwired on the network at home that frequently loses connection and has to be manhandled before I can eventually get it to reconnect. If I run the troubleshooting wizard, when it goes to reset the network adapter, afterward it will claim no Ethernet cable is connected until I remove and replace the cable despite being properly connected prior to that. This is a frequent enough issue that there's no promising YouTube will work long enough to watch a video of any significant length. I could really use advice on this one.

SysInfo and IPConfig follow.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD Phenom(tm) II X6 1055T Processor, AMD64 Family 16 Model 10 Stepping 0
Processor Count: 6
RAM: 16383 Mb
Graphics Card: AMD Radeon (TM) R9 380 Series, -2048 Mb
Hard Drives: C: 465 GB (73 GB Free); F: 931 GB (62 GB Free);
Motherboard: MSI, 890GXM-G65 (MS-7642)
Antivirus: Avast Antivirus, Disabled

C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Thomas_PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
Physical Address. . . . . . . . . : 00-05-9A-3C-7A-00
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 40-61-86-E4-1E-09
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6c34:d747:33bc:f55d%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.138(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, May 27, 2017 12:05:56 PM
Lease Expires . . . . . . . . . . : Sunday, May 28, 2017 3:22:49 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 239100294
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-7C-A3-12-40-61-86-E4-1E-09
DNS Servers . . . . . . . . . . . : 2001:4860:4860::8888
2001:4860:4860::8844
68.105.28.11
68.105.29.11
68.105.28.12
NetBIOS over Tcpip. . . . . . . . : Enabled
 

metallica5456

Andrew
Trusted Advisor
Joined
Apr 1, 2013
Messages
10,340
Disregard the above statement. Most of the time, ISP tech support is like talking to a 8yr old kid/brick wall.

Have you tried using a different Ethernet cable? Sounds like yours may be going bad.

If that doesn't fix it, you likely have a bad Ethernet port/card.

If it's an integrated e-port in the Mobo, buy a pci/pciex1 add in Ethernet controller card and call it a day.
 

Finvara

Thread Starter
Joined
Jan 1, 2012
Messages
68
I swapped out the cable with a new one with morning, and I've been testing as best I can since then. No signs of the failure returning yet, but it could just be lulling me into a false sense of security before it strikes again.
 

metallica5456

Andrew
Trusted Advisor
Joined
Apr 1, 2013
Messages
10,340
It's possible, sure....but likely was just a bad cable. Happens quite often. Let us know if it returns over the next few days. If not, I would mark your topic/thread as SOLVED.
 
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