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Home Wifi

Discussion in 'Networking' started by Onionman, Apr 16, 2019.

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  1. Onionman

    Onionman Thread Starter

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    My Sony Vaio laptop has stopped connecting to my home WiFi. It began just randomly disconnecting, but now it will not connect at all, it tells me "cannot connect to this network" It connects ok to other networks ie. work and friends home WiFi. My home WiFi is working fine and other devices, laptop, phone etc connect with no problems.
    I have tried forgetting the network and reconnecting, also rebooting my WiFi hub, but i dont think that is the problem as I said, other devices connect ok.
    I have also done a clean install of Windows (10) to no avail.
    If it helps, the WiFi icon in the tool tray is grayed out with a white asterisk by the side.
     
  2. Couriant

    Couriant Trusted Advisor

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    "If it helps, the WiFi icon in the tool tray is grayed out with a white asterisk by the side."

    The icon shows that it's not connected and networks are available.

    What is the model number of your laptop? Maybe we need to update the driver.

    To confirm, the password has not been changed, or your modem/router has not been reset?
     
  3. Onionman

    Onionman Thread Starter

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    Thanks for your reply, the network key/ password for my router has not changed, I have reset it a couple of times to try and resolve the problem. I wouldn't think it was a router problem as all my other devices connect ok
     
  4. plodr

    plodr

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    Consider that all other devices connect and the wifi icon is grayed out, you might have a hardware failure of the internal wifi device. (Random disconnects might have indicated that the hardware was having intermittent problems).

    You can try connect by ether net or if that is not convenient, buy a USB wifi dongle and use that to connect.
     
  5. managed

    managed Trusted Advisor Spam Fighter

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    The OP said the laptop works with other wifi setups so I don't think it's a hardware fault.

    Please run the command below in a cmd window, then press Enter which will copy the text, then paste the text into your next post.
     
  6. Onionman

    Onionman Thread Starter

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    Thank you Managed, as you say it cannot be a hardware fault,as it connects to other network's, cannot see the command in your post ?
     
  7. managed

    managed Trusted Advisor Spam Fighter

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    Oops I forgot to type the command in ! It's this :-

    Code:
    ipconfig /all
     
  8. Onionman

    Onionman Thread Starter

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    Thank you, in work at the moment will send result later
     
  9. managed

    managed Trusted Advisor Spam Fighter

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    Ok, I'll check back here in about 12 hours.
     
  10. Onionman

    Onionman Thread Starter

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    Connected laptop to my home WiFi via my mobile phone in order to send this (maybe another clue ?)
    Here is result :
    Microsoft Windows [Version 10.0.17134.706]
    (c) 2018 Microsoft Corporation. All rights reserved.
    C:\Users\Mark Dawson>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : DESKTOP-6KD98LK
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Ethernet:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
    Physical Address. . . . . . . . . : 54-42-49-78-E3-9C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wi-Fi:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Qualcomm Atheros AR9285 Wireless Network Adapter
    Physical Address. . . . . . . . . : 78-DD-08-BA-81-77
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Local Area Connection* 15:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #5
    Physical Address. . . . . . . . . : 1A-DD-08-BA-81-77
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Local Area Connection* 16:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #6
    Physical Address. . . . . . . . . : 2A-DD-08-BA-81-77
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Bluetooth Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : F0-7B-CB-D3-6F-67
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Mark Dawson>
    C:\Users\Mark Dawson>
     
  11. Couriant

    Couriant Trusted Advisor

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    do this:

    Go to Network and Internet Settings. Then click on WiFi and then Manage Known Networks. If you see your network in this list, click on it and then remove/delete it.

    Then try reconnecting to the connection.

    Does the SONY Vaio have it's own wireless connection program?

    Do you have any other internet security programs like Norton or McAfee?
     
  12. Onionman

    Onionman Thread Starter

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    Thank you for your comments I have tried uninstalling and reinstalling my network to no avail. Since reinstalling Windows, I do not have any other security software other than Defender
     
  13. managed

    managed Trusted Advisor Spam Fighter

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    Some Sony laptops have a physical switch for the wireless and/or a Function key to toggle it on and off.
    You did say wireless works at other locations but looking at the ipconfig /all shows the wireless is not switched on.
     
  14. Onionman

    Onionman Thread Starter

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    This is the frustrating thing ! It does connect to other network's, just not mine, and yet other devices connect to my home network ok !!
     
  15. DaveA

    DaveA Trusted Advisor Spam Fighter

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    When you forget the connection, you may have selected something that is blocking that WiFi connection in be using used.
     
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