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HotFax MessageCenter 5.0

Discussion in 'All Other Software' started by karbo, Sep 26, 2003.

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  1. karbo

    karbo Banned Thread Starter

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    Hello,

    I have this error message whenever I want to send a fax by attaching a file I just scanned. Here is the message:

    "The file you have selected cannot be faxed from this program. Please fax this file from the application that created it using the HotFax MessageCenter print driver".

    It seems HotFax can't make the association with scanned files... but it used to!!! Why? I don't have this problem with other files like Word files.

    I want to fax the document directly from HotFax without openning any other application. I never had to open the scanned document before to be able to fax it. I just had to add it with HotFax. But now I have to do so without openning HotFax. When I scan a document, it is placed in a folder called Vstascan\Image and it is automatically called "TIF Image". The format is TIFF. When I was under Windows Me I had no problem. I have XP now. I've also downloaded the latest update patch of the software.

    Thank you for your help. (I haven't managed to get an answer on their web site)
     
  2. karbo

    karbo Banned Thread Starter

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    Please help!!!:(
     
  3. karbo

    karbo Banned Thread Starter

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    Just wanted to get my message at the beginning...

    Any ideas?
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

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    Hiya

    Not that good with sanners/faxes, but bumping you up a bit :)

    When you scan the document, can you not go to File | Send to | mail Recipitent or say Fax?

    That is, instead of saving the scan.

    Open the Send Fax window.
    Click on Attach, and then on Scan.


    Ah, found something on the error:


    As they're being saved as TIFF's, can you not save as jpg's? if not, try this:

    Rightclick on one of the files, and choose Rename. Rename to yourscan.jpg

    Does that work?

    Regards

    eddie
     
  5. karbo

    karbo Banned Thread Starter

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    The problem started since I installed Windows XP. Before, I had Windows Me and could send a TIFF file with no problem. Now I have to send the fax by printing it in the HotFax print driver. Why???? There is no problem to send a scanned document when it's the JPEG format. TIFF files only, won't be sebt directly.

    Thanks
     
  6. eddie5659

    eddie5659 Moderator Malware Specialist

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    Am I right in thinking that the image quality is better in a tiff than jpg? If its the same, can you not save as jpg, and send that way.

    Just a workaround, as others may have ideas as well.

    eddie
     
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