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Hotmail Delivery Fails - - help!

Discussion in 'Web & Email' started by DNeurococo, Oct 12, 2003.

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  1. DNeurococo

    DNeurococo Thread Starter

    Joined:
    Mar 14, 2001
    Messages:
    2,620
    When I email someone from "hotmail" I get a delivery failure notice with the following message:


    Action: failed
    Status: 5.0.0
    Diagnostic-Code: smtp;500 SYNTAX ERROR, COMMAND UNRECOGNIZED
    LINE BY ITSELF
    ELP
    hich


    Does anyone know what that means, or how I can contact the "hotmail" people about it?

    I am not doing anything unusual in the email (no attachments or special characters, or whatever - - just text). Don't know what "line by itself" is supposed to mean. Happened several times with several different recipients. People that I've emailed successfully before thru hotmail. What gives?

    #$DN
     
  2. erocktroll

    erocktroll

    Joined:
    Oct 5, 2003
    Messages:
    47
    I'm not sure exactly what the message means, although I think it is a server-side error, based on the "500" code being returned. As far as contacting hotmail, you have two options:
    From the website:
    Help us troubleshoot outages with your Hotmail Service by calling (1)(650)964-7200, 10am - 5pm Pacific Time Monday - Friday.
    *or* you can try to email [email protected]
     
  3. erocktroll

    erocktroll

    Joined:
    Oct 5, 2003
    Messages:
    47
    Also, is this only happening on emails to AOL? or have you not tried any others?
     
  4. DNeurococo

    DNeurococo Thread Starter

    Joined:
    Mar 14, 2001
    Messages:
    2,620
    Come to think of it, only happened with AOL addresses. I'll try to test out some other addresses - - but it doesn't happen every time, so it might take a while to get an example of a non AOL address.

    Thanks for your advise so far. I'll try contacting hotmail about it.

    BTW, the "failure" message I get comes from the address you listed: [email protected]. The failure message said that it was automatically generated, so I assumed that it was just a "bot" and that I wouldn't get a response if I emailed back. But I'll try it anyhow.

    #$DN
     
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