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Solved Hotmail email account on Ipad not receiving some emails

Discussion in 'Web & Email' started by ChrisBlows, Nov 21, 2016.

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  1. ChrisBlows

    ChrisBlows Thread Starter

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    My wife has 2 hotmail accounts (.co.uk and .com) . She can access them via a PC, her android phone and ipad, the ipad being her primamry source. However there have been 2 instances in the last week where emails have been received and show on the phone and the PC, but not the iPad. As you can imagine, this is more than frustrating. Any clues or solutions would be more than appreciated.
    Thanks
     
  2. etaf

    etaf Moderator

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    Wayne
    Is the account on the pc setup as POP and to delete the email from the server
    If so, if the pc is on and ipad off the email will goto the pc and not to any other device
     
  3. ChrisBlows

    ChrisBlows Thread Starter

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    Thanks for the reply Wayne. The accounts on the PC are not accessed by any email client, just from the browser and the normal log in details. The emails are also on the phone. Its just the ipad that doesnt show them.
     
  4. etaf

    etaf Moderator

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    are the emails still on the server
     
  5. ChrisBlows

    ChrisBlows Thread Starter

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    Yes, in so far as if we log into the hotmail account on the pc or phone the emails in question can be seen, but if we access the hotmail account via the iPad the email can not be seen.
     
  6. etaf

    etaf Moderator

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    What ios version are you using on the ipad
    Try removing the account and re setup
     
  7. ChrisBlows

    ChrisBlows Thread Starter

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    iOS 10.1.1 and I have deleted the account and then set it up again
     
  8. etaf

    etaf Moderator

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    Which option did you choose
    outlook
    Or
    Exchange
    Hotmail now uses exchange server
    So you need to choose exchange now
     
  9. ChrisBlows

    ChrisBlows Thread Starter

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    I used outlook but will now delete and re set using Exchange. Thanks
     
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