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Hotmail emails will not open...

Discussion in 'Web & Email' started by tanweather, Mar 15, 2004.

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  1. tanweather

    tanweather Thread Starter

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    Mar 15, 2004
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    I have just installed Windows XP Pro and all is well EXCEPT that when I log into Hotmail via Internet Explorer, I cannot open any email (although I can see them all). Also, when using Internet Explorer and scrolling down a page - it lags behind. It's slow to move down a page...? I have done all Windows updates and still no good. Any suggestions?
     
  2. AbvAvgUser

    AbvAvgUser

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    Oct 3, 2002
    Messages:
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    What do you mean by "can't open but can see"? Do you get any error message? What is your graphics card? How much RAM? What screen resolutiuon do you use?
     
  3. tanweather

    tanweather Thread Starter

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    Mar 15, 2004
    Messages:
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    I can access Hotmail and see Contacts, Mail etc..., but when I go to click on an email - nothing happens... no error messages or anything.

    System: Windows XP Pro 2002 (Service Pack 1) / 1.74 GHz / 512 MB of RAM

    Graphics Card: ? (sorry to be ignorant - but where do you look?)

    Screen Resolution: 1024 by 768 pixels
     
  4. tanweather

    tanweather Thread Starter

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    I think the scrolling issue with IE has to do with the graphics hardware (maybe due to updates?) becasue when I went to troubleshoot the Display Properties (Settings - Advanced)... I selected the Hardware acceleration (acceleration and performance supplied by graphics hardware) to None and IE seemed to work a bit better (not as much lag). Any suggestion as to how I can refresh or re-install the graphics hardware? Or am I completely off base? Any suggestions?
     
  5. Shadow2531

    Shadow2531

    Joined:
    Apr 30, 2001
    Messages:
    2,636
    Check to make sure the mouse cursor shadow is turned off. That can cause scroll-lag.

    start
    settings
    control panel
    mouse
    pointers tab
    uncheck ponter shadow

    Then, in IE, click on:

    tools
    internet options
    security tab
    internet zone
    default level button

    While you have interent options open, go to the advanced tab and turn of smooth scrolling.

    If IE still doesn't work with hotmail, use Firefox .

    If you have Norton antivirus and or firewall, disable it and then try hotmail.
     
  6. foolio

    foolio

    Joined:
    Nov 15, 2003
    Messages:
    52
    I agree with shadow but with the Hotmail messages won't open i don't understand :S


    Do you have a firewall? or Norton installed if so then lower it (not much thou!!)
     
  7. tanweather

    tanweather Thread Starter

    Joined:
    Mar 15, 2004
    Messages:
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    As far as the Hotmail - I tried everything! But since installing Mozilla - everything works just fine!! Even Internet Explorer - Go figure! Could that have been a javascript problem?

    Shadow2531: It wasn't so much a shadow - but a lag....
    I tried all those you suggested, but all that seemed to work was..

    Control Panel
    Display Properties
    Settings ... Advanced
    Troubleshoot.... then move Hardware acceleration slider to None!
    (Disables all accelerations. Use this setting only if your computer frequently stops responding or has other severe problem.)
     
  8. AbvAvgUser

    AbvAvgUser

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    Messages:
    2,281
    You can get comprehensive hardware info using Aida32
     
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