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Hotmail POP-retrieval settings

Discussion in 'Web & Email' started by Fitz, Jan 27, 2002.

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  1. Fitz

    Fitz Thread Starter

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    In Hotmail, I cannot seem to key in the right settings in order to retrieve my e-mails which I've received on Outlook Express, IE5. This always used to work. I can't think why it doesn't now. My username is presumably me e-mail address. The other settings I copy and paste over..I don't really see why Hotmail doesn't then pick up my messages but it doesn't.
     
  2. DoyceJ

    DoyceJ

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    In OE, go to tools>accounts>mail tab>click the OE account>properties>advanced tab>put a check in leave copy of messages on server.
     
  3. angel

    angel

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    First, make sure your HTTP Server URL in your account properties is set to http://services.msn.com/svcs/hotmail/httpmail.asp and, yes, your login name is your email address.
    Second, as far as I know, Outlook Express really doesn't 'download' your email - it syncs it up with your Hotmail box. So, technically, you should see exactly the same messages in Outlook Express as you would if you logged on to Hotmail.com - assuming your sync settings are correct. In OE, highligh Hotmail in the left pane and make sure your sync settings on the right (especially for Inbox) are set to All Messages or New Messages Only.
     
  4. Fitz

    Fitz Thread Starter

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    Thanks for your prompt replies.
    Have checked the "Leave on Server" box in the OE Mail/Properties/Advanced, but to no avail.
    As for your suggestion, Angel, we may be talking at cross purposes because on my OE5 Inbox screen I can't see or recognise any reference to Hotmail in the left panel or anywhere else, and don't see where I can check the synch settings. Also the URL in the address bar in Hotmail options is a lot longer than you describe. It's:
    http://lw4fd.law4.hotmail.msn.com/c...F000000001&a=5acf96dda62f340317623fe543715b7e.
    My apologies in advance if I'm missing something obvious here or have gormlessly misunderstood what you've written.
     
  5. angel

    angel

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    Maybe I'm confused about where you are having a problem. Did you pull that address out of Outlook Express? Looks like you grabbed that out of your browser windows. Is that where you have questions - when you are logged into Hotmail in your browser or in OE? If you did pull that out of OE, then that could be part of the prob, it sounds like you tried to setup your Hotmail account in OE as a regular POP3 account which it is not. When you Add a new mail account, it should see your Hotmail address and automatically recognize it as Hotmail and configure the HTTP server information for you. Can you re-add your hotmail account in IE?
     
  6. Fitz

    Fitz Thread Starter

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    No that's not the nature of the problem.
    In Hotmail, I should be able to retrieve my e-mails from Outlook Express (or any other POP3 mail account)which is obviously convenient when I'm not at my PC, but, for some reason, I can't.
    I used to be able to retrieve the messages in Hotmail, and can't think why this may have changed.
     
  7. Gnosisless

    Gnosisless

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    Fitz,

    I had/have a similar problem, but it "sort of" works now. What I did was change the login name in the Account Properties from "[email protected]" to just "username".

    It now retrieves my messages and allows me to manage the account, although for some reason it reprompts me for my name and password AGAIN after it's downloaded the messages.

    I used the hotmail HTTP mail (not POP3, btw) settings OE gives as default: http://services.msn.com/svcs/hotmail/httpmail.asp

    Hope this helps.
     
  8. angel

    angel

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    Fitz:

    OOOHHHH! Now I know what you are saying!

    Usually (but not always), your username is the just the part before the @ in the address, not the whole thing. Have you tried that?
    What message do you get when trying to check your POP mail in Hotmail? Timeout? Incorrect username/password? Other?
     
  9. DoyceJ

    DoyceJ

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    It should be like this.

    POP Server Name: YourISP.com
    POP User Name: Fitz
     
  10. Fitz

    Fitz Thread Starter

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    I was wondering whether to leave off the @etc. part of the username, but seem to recollect reading somewhere that the whole e-mail address should be used.
    Anyway, I've done that, so it just now reads the username only, not the e-mail address. I've sent myself a message to the POP3 account, but so far, after about 5 minutes, it's not appeared in the Hotmail Inbox.
    I don't get any messages at all indicating that the settings or password or username are wrong. I've had these in the past so I'm familiar with them, but it's as if the whole Hotmail retrieval service is just dormant in my account. Maybe I should wait a little longer, but it's late here in England, so I'll check it again in the morning.
     
  11. angel

    angel

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    Are you receiving an error when you check your POP mail or do you just not receive any mail? Actually, about that, sorry this may sound stupid, but you have to tell Hotmail to check your POP mail - it doesn't do it automatically. Just want to make sure you're doing that by clicking the 'POP mail' link on the right.
     
  12. DoyceJ

    DoyceJ

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    Oops, Angels right, forgot about that. There is also this.
    Check with your ISP. Some ISPs have restrictions:
    America Online
    AT&T Worldnet
    Compuserve
    Juno
    MSN
    Netcom
    Prodigy
    Sprint Mail
    WebTV
     
  13. Fitz

    Fitz Thread Starter

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    Success!
    By leaving off the address and just inserting the username, I have received two fresh messages on Hotmail this morning that were posted to my POP3 account.
    I thought perhaps the POP3 mail link on the right of the Hotmail page that you mention acted as some kind of switch to activate the retrieval service, but in fact it just takes me to the same page where I've spent quite a while puzzling about which settings to put.
    Anyway it seems to be working now, though last night's test message has yet to appear!
    Many thanks
     
  14. angel

    angel

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    Glad to hear you got it working.
    There's one thing though that puzzles me...
    You said clicking the POP mail link takes you to your POP mail settings page. That link should check your POP mail and return it to your Inbox. The only time it should take you to your POP Mail settings page is if your settings are incorrect and it can't check your mail.
     
  15. Fitz

    Fitz Thread Starter

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    Thanks Angel. I tried this Pop mail again just now and yes it brought over ALL my messages from the POP3 account again! Curiously, the "Download New Messages only" box was checked in the Pop Retrieval options. I suppose that clicking on the Pop mail in the Inbox automatically brings every message over..I've never used that before as I assumed that the POP messages automatically appear in the Hotmail Inbox when you open it up.
     
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